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May 2024 by Steph JL
Would not recommend. Wanted to give a smaller local business a try with my broken HDMI port inside my PS5. I talked to the guy on the phone he was nice and I was given a free estimate to look at the console and we discussed getting it fixed same day. I would pay extra for that which was no problem, I wanted it fixed same day. After I dropped it off I got a call later on that they will not be able to fix it because they did not switch out the entire HMDI port like I said it needed. So he was going to switch out the HDMI port the next day instead of the first time around. Cool!! So I was to wait until the next day and if it doesn’t work then I would have to wait another 4-5 days until his boss (the one who knows what he’s doing supposedly). So that defeats the purpose of me taking it to them to pay extra for the same day fix. Long story short I told him I couldn’t wait that long and I had to come back and get it and he tried to charge me for parts. Obviously that’s illegal because he sent me a free estimate and we smoke on a price if it was fixed same day. I’m sure they get tons of customers with that one haha. Everything’s fine now there’s 3 other locations that fix HDMI ports same day for a little bit cheaper than they do. And they will actually replace the HDMI port when that’s what needs done to fix it. Nice guy, not a great business by any means. Over priced and a little over their head.
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February 2024 by Brooke Myers
The guys worked with me for a good deal on a used tv. Would definitely recommend them if you're looking to recycle electronics also.
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December 2023 by Jack Breezy
It was the Day Before Thanksgiving and I managed to get a great deal on some Computer Parts. Only Problem was I could not install them myself. I was told by a Coworker/friend that they were amazing.She was right. They managed to get my computer parts installed, running and computer optimized All in the same Day!!. Windows is installed and I have had a great experience!I really appreciated what they are trying to accomplish. Small Business. Family Owned. A lot of respect goes into what the customer wants done. I highly recommend Gem City Tech if you dont want your money stolen by big corp ;D Trust the underdogs!
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October 2023 by Joseph Turner
I highly recommend them I called them first thing as soon as they open to fix a motherboard for me. They got me in same-day super quick affordable very knowledgeable. Would like to thank them for their service and you cannot go wrong having them fix your electronic needs.
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April 2023 by john holt
They did not accurately diagnose the problem after I paid them. The item did not work, SO I TOOK IT BACK UP THERE ONLY FOR THEM TO TELL ME WEEKS LATER THAT IT COULDN'T be fixed. they said i could come back and pick it up. I never went back. Please disregard the review!! This is for a similar local business, Gem City Digital.
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January 2023 by Charlie Shivers
Fixed my son's gaming PC well. Explained everything so I could make an informed decision about the repair vs replacement. Will defintely use this company for my future repair needs!
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November 2022 by Anshul Bhardwaj
Professional and courteous person. Had a headphone to repair with loose wired connection. Guy was upfront, gave quote for repair but also advice its just better to buy a new pair.
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September 2022 by Andrew Smith
Gave Gem City Tech a call after I accidentally ripped my headphones out of the jack on my TV (tripped on a headphone jack extension cable), resulting in a small part of the plug-in to be stuck in the jack. I was able to get the TV to them for a successful repair the next day, but an issue occured where one of the employees accidentally cracked the screen during reassembly, making the TV unusable. To Gem City Tech's credit, the owner, Denzel, immediately called to apologize, and had already done some quick research to offer replacement TV options that met/exceeded the specs of our old TV. When I chose a replacement, he was able to purchase it and get it to me same day. When I noticed the replacement TV didn't have a headphone jack (neither of us would've guessed this would be an issue), he ordered a part to resolve this issue.In truth, the replacement TV isn't ideal for our use for multiple reasons, but the final decision was mine to make and I didn't want to wait what would have been several days for an ideal replacement. But this TV is suitable as a stop-gap while I save up for a preferred replacement. The point is that Denzel and Gem City Tech did everything right, and asked of them, in regards to fixing the issue to ensure my overall satisfaction in regards to fixing their mistake, even if it meant not making, but losing money. I wouldn't expect a lot of businesses to go to this extent for customer satisfaction.
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September 2022 by Nevan Fuduloff
Wouldn’t go anywhere else. Cool people that know there stuff. Very knowledgeable. And you won’t break the bank with them either. Highly recommend
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September 2022 by Dan Morrison
The guy I talked to have me several routes I could take to build a PC affordable and gameable . Give them a call
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August 2022 by Corey____________ ____
Have yet to bring them something they couldn’t repair. I highly recommend them. They have repaired countless phones and MacBooks for me. And always are a fraction of what the apple store wanted. We are lucky to have them as an option.
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June 2022 by poweRaid get it
Fantastic customer service, very professional, great pricing and best of all trustworthy… which can be rare in these situations.
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June 2022 by Linda Bonner
They fixed the electronic panel on my electric fireplace. Very professional and reasonably priced. I will definitely use them again when I need to.
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April 2022 by Raymond Kuriger
Delmar can fix anything. We have yet to bring them an electronic system that they couldn't repair. They have quick turnaround and are fairly priced. So glad this company is close to us.
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January 2022 by Jinhee Byun
Denzil and Delmar (sp?) were nothing but a pleasure to work with! Their knowledge and expertise in computer components/repair helped me identify my computer issues super quickly, and knowing I needed a quick fix (since I'm in school and it's finals week), they were very flexible and accommodating to make sure I had everything I needed working without any delay. I can't recommend these guys enough!
