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November 2023 by NYA
The staff working here are prompt , respectful knowledgeable and a joy to work with
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August 2023 by R S
First of all, we love Home Depot and they have always been very helpful. However they charge me twice the price I was quoted by Penske. So now I've had to go through all of this phone calls and trouble trying to get my money back. Let me also state that I have over a million miles of experience driving large trucks. Penske rented this truck to us through Home Depot. It drove horribly. It constantly pulled to the right and vibrated due to unbalanced tires I believe. It vibrated so much that you couldn't even read your phone on a cell phone mount because it shook so much. The truck was also super noisy. And didn't include a lot of the basic necessities such as power windows, a USB port or a way to stream music. We drove the truck 650 MI and I had to be on top of the steering wheel paying super close attention at all times. The truck had 95,000 miles on it and really needs to be turned into a City truck not a long haul mover. I have rented from Penske several times but I was very disappointed with Penske this time.
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October 2022 by Sarah Lane
Paid a deposit for a trencher, come the day of the reservation I get an email saying they don't have the equipment in stock, 4 hours before I was supposed to pick it up. Now I have to reschedule the whole project, the morning of, and who knows if it will ever be in stock, since Home Depot apparently isn't keeping track. And I still need to wait 3-5 business days to get my deposit back, what is the point of paying a deposit if they don't hold the equipment?
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May 2022 by Steve Henderson
I rented a Kubota mini backhoe when I got the job the battery was dead when I finished my first project and loaded it up it would not shut off and kept running I returned it to the store ( still running keys out)and was told that I would be notified what the adjustment to the bill or if it got fixxed. I only had it five of the twenty-four hours I paid for I also purchased the damage protection thank God, because everybody knows how easy it is to abuse key switch laugh out loud.I am forced to rent another piece of equipment additional $300 and reschedule the help that I had lined upHopefully they are going to be fair on crediting my card since I only got 25% of the usage. Videos available of removing the key and it still running at anybody's request.I do understand that there's problems with equipment life is not perfect but they should have located me a piece of equipment to use or at least got back with me this morning on the discount in my opinion.I did contact the store first because they did not contact me, before I wrote this post they said they would get back to me.
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March 2022 by NOrm as
Knowledgeable fast service.
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November 2021 by Sherry Woodward
Very affordable, great atmosphere and very helpful.. I found it to be less expensive than uhaul.
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July 2021 by M. Pragasa Calistus
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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April 2021 by Reb Bilinski
Terrible experience today! I ordered item at 9AM and was told it would be in “will call” within an hour. I went to store at 4:45 PM and item was not ready. They stated they really do not have a “will call” and I waited 35 minutes while they waited for someone to pull item. The lady manager at customer service desk was rather rude, defensive and not sympathetic to a customer my needs. When the item was finally brought up, I said so this took 35 minutes! She simply said “yep” a
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September 2020 by Andrew Wagner
Rude and racist the manager Bethany has no customer service experience whatsoever and should not be a manager at her age. After receiving no help from paint I asked for a manager and they proceeded to tell me I should go to a different store. I will not be going to Home Depot for anything anymore. After spending 500$ as well.
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August 2020 by Sara Alton
If it wasn’t for David at the self checkout I wouldn’t recommend this place. He was so incredibly helpful. Thank you David for your kindness.
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June 2020 by Vicki Gulley
Only one clerk was wearing a mask. No social distancing, rude customers crowding and pushing..No customers were wearing masks. Clerk that was wearing a mask was asked, don't you all have to wear masks? Clerk response, not if it's uncomfortable or you have asthma! Every last one of these people must have asthma or they are just too selfish. Signed, A person who is vulnerable
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November 2019 by A Google User
Tool rental didn't work, they gave us only a 50% refund because we had the tool the whole rental period. They acted like the 50% refund was a "favor". I did Home Depot a "favor" by closing my business account and credit card and switching to Lowes. Next time you wanna do a customer a "favor", give them their whole amount back for a botched rental.
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August 2019 by Dimitri Papazoglou
Tool rental didn't work, they gave us only a 50% refund because we had the tool the whole rental period. They acted like the 50% refund was a "favor". I did Home Depot a "favor" by closing my business account and credit card and switching to Lowes. Next time you wanna do a customer a "favor", give them their whole amount back for a botched rental.
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June 2019 by Ray Lowman
I've never returned to any Home Depot store for 15yrs now, and all over $1.82. I had returned a few small screws without a receipt and was given a store credit for $1.82. I made a few new purchases that day for nearly $50. When I took the new items to the register the cashier happened to be someone I had recently arrested for theft as a cashier at Meijer down the road. During the transaction the $1.82 store credit was never applied to my order. I did not realize the credit wa
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March 2019 by Kathy Horton Manning
I know that you want to be a pet friendly store but you should consider the fact that not all of your customers appreciate being accosted by someone else's large dog. EPIC FAIL for not thinking about all of your customers and just the ones who have unruly animals. Also there are people who are allergic to dogs so you are making your store unfriendly to them.
