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September 2023 by Mike Perkins
Always there when you need a rental
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July 2022 by Dawn Wright
Have used U-Haul for many years. will be cancelling account due to experience with this agent. Rented unit and set up autopay. They waited to charge the card so they could add a $90 late fee on a $89 unit. Charged 190 for a month then took another 110 the next day for next month after being told to remove the card and never charge again. They waited to charge for unit and then charged for unit plus a late fee that was 4.5 times the maximum allowable by Ohio law. In moving and storage people trust you with their everything and apparently can't be trusted with a card number.
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July 2022 by Pandora Drangon
Was a great place the workers were awesome and never rude. Will be using them again
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May 2022 by Hailey Wyndhamsmith
STILL WAITING ON MY REFUND OF 70 FOR A UNIT I NEVER EVEN WENT TO IN PERSON.IT'S BEEN A WEEK.
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January 2022 by Belinda Sanders
Great experience under tiring situation of moving.
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December 2021 by michael dillon
Good service,very professional
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November 2021 by Robert Davis
They got some new locks in !!!
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October 2021 by Ronald Poole
Get your storage rates in writing before moving in. Was promised a discount for renting multiple units and a discount for giant 24" round stantions in each space. 4 months later still charging full price. When I email uhaul their customer service tells me that the charges are up to the local manager and when I ask the local manager I'm told that is up to corporate.
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May 2021 by Austin Wojey
Best location in Dayton. Friendly staff and fast service! Always willing to help!
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November 2019 by Matthew Kelly
This location is a main center so it has everything, propane boxes trucks etc. Convenient and easy to get to off 3rd Street from either 35 or 75. I use them all the time for trailer rentals, appliance dollies, etc.
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August 2018 by Jim Davidson
There were not many counter staff on my arrival. However, everyone was cheerful, polite, and knowlegeable. The equipment I rented was clean, new-ish, and affordable. Plenty of supplies and hand carts were available though I needed none. After the line cleared and other delays on getting served, the checkout process was smooth. Mileage and fuel were recorded accurately. Check in on return was also smooth. It went about as well as any Uhaul experience thus far.
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November 2017 by Gerry C.
One of the worst experiences I have ever had in my life. They did a terrible job explaining procedures and expectations during the rental process in regards to damage to their vehicle. I damaged the passenger side mirror while I was backing up, and I contacted my insurance company, who informed me I was covered through my rental insurance and that I needed to get the damage estimate from U-Haul, so they could get the process started and pay them. U-Haul refused to deal with my insurance company, they refused to give me an invoice or an estimate of damages, and they expected me to pay site unseen double the amount the Dodge dealership quoted me for the repair. $800 to replace a side mirror. $800... And if I didn't pay they were going to take legal action/contact debt collectors. And then they slid in the "if you pay it now, and quick settle, will give you a 20% discount on the damages". I swear AJ the store manager said something about small claims court, but he keeps trying to walk that back. The store manager AJ At one point argued with me on the phone, yelled at me, and then hung up on me. Again, he absolutely refused to give me the invoice for the estimate for the repairs and the damages. All I was trying to do was pay for the damages, but the way Uhaul handles this is criminal. They decide how much the parts and labor are, which are grossly inflated. I guess I should have realized that when I saw them selling empty boxes for $5 each. I have filed a complaint with the Better Business Bureau, and I am waiting for someone from their corporate office to contact me. I honestly feel the best way to describe U-Haul is predatory lending. If you have to rent something from them, even if you have the best insurance in the world, you have to buy their insurance or else they will double charge you the same way that a predatory lender does. Stay away from U-Haul!!!!