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May 2023 by Marcus L.
I went to this location to rent a small 10' U-Haul, storage, and moving boxes. Upon entering the business my friend and I looked around and wasn't greeted by anyone. As we walked the store we come upon two employees sitting at the front counters on their personal cell phones. I engage the lady at who directs me to the other side. I ask her the availability of the U-Haul, to which she responds with maybe. Then picks up her personal phone and starts texting. Not the work phone that they use in some locations but her personal phone. So, I move along feeling that was a lost call. I ask about the availability of a 5'x10' storage unit. To which she responded, we might have some it just depends on the size. Getting frustrated with her careless responses, along with her still using her personal cell phone while I'm trying to get this business transaction done, I just asked if I could buy the bundle of medium boxes. Which I was met with how many? I stated again I'd like to buy the bundle, in this case a bundle equals twenty. It's written clear as day on the big sign posted above the boxes. I said twenty please, and of course I was met with attitude as if I were interrupting her break time. After she struggled through getting that rang up along with a roll of box tape I could finally go on with my business. I ended up going to a different location to get my other things. Professionalism and just pure respect are very low at this location. I for one will not be back.
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September 2022 by Google user
Just bought boxes
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January 2022 by Mandy Mcghee
Please take the other review down. The picture looks like Dwayne Genson in drag. Grab em by the touts.
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January 2022 by Sandra
Just bought boxes
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September 2021 by James Lee Saul
prompt service good customer service
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June 2021 by Jill B.
Such bad customer service when you call the 800 number poor service no notice on canceling rentals!
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October 2019 by Samantha O.
Would never recommend Uhaul to anyone now. Booking was easy, I did it on line. I booked a trailer from Dayton, OH to Cleveland. The day before they switched my pick up location, which was fine since it was still local. The pick up place was busy but they were friendly. When my receipt printed it did not have a drop off location listed. The Uhaul employee said that was not uncommon, I said that's fine because I already had the drop off location saved from when I booked my online reservation. I dropped my Uhaul off in Cleveland at the drop of location specified in my online reservation over 12 hours before it was due to be dropped of. The next day I had a $238 charge that I had not authorized in addition to the charge I had already paid at the pick up location. I called customer service and the woman said she saw the error and would have someone call me back but they never called me back. I contacted customer service again the next day and the women made me stay on the phone while she contacted multiple people, and now I am waiting on a phone call from the guy I was waiting for a phone call yesterday and have yet to be refunded. Seems like they're having me do their job for them when they should just refund me the money when they can clearly see the error and deal with the logistics of it on their own time.
