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August 2025 by The Juice Alert !!!
Lachrista was super kind and helpful. I’ve been coming to this post office for over 10 years. Never had one issue. Great service and I highly recommend.
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July 2025 by Kara O'Connor (Kara Alias Raidra)
The post office staff has been very patient and understanding in helping me with my issues and questions recently. The mail carriers are good too.
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April 2025 by Barbara White
Took mail to be delivered & handed directly to a male clerk. The receiver has never gotten the gift! You have thief's working for you
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November 2024 by PS Mathews
They're always helpful.
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March 2023 by JJ Frierson
Awesome staff!
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March 2023 by Stacey Jackson
I'm not getting my mail, trying to locate my W2 and still nothing.
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January 2023 by Nicole Gay
Sub mailman stole my package 12/30/22; marked it delivered in mailbox…checked the mail right after and there was no package!! I called the post office and they sent the driver back and he said he doesn’t remember a package then he said he’s sure he put it in the mailbox. I did not get it!!
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December 2022 by David Back
Because I had seven packages to mail and arrived at 4:30 when they closed at 5:00. The clerk admonished me and told me to try to arrive earlier because they close at 5:00. She was in the middle of processing my packages because there was one person in line behind me that had one package. She stopped taking My packages and waited on the other customer.
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September 2022 by Emmilla Ross
Just dropped off mail inside since thieves are opening mailboxes after hours!
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August 2022 by Rev. Robin Kay Monk Self
A very important package brought here was stolen. The item was dropped off, a tracking number given, and the package never moved out updated in the USPS systems beyond that. I've waited two weeks just to have an USPS automated system close the case without any follow-up or offer to contact me, research the theft/loss, or refund the cost. DO NOT bring your items here.Update: trying to call the actual locations phone number is also a dead end. The call is not picked up. The theft department contact service gives a phone number for claims that does not provide a person or system to complete the refund claim.
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August 2022 by Regina Mickey
2 stars - 1 star for employee #1 and 1 star for employee #2. Both agents displayed good customer service skills. The operation isn't efficient. Why in the world would USPS schedule 2 employees to work the counter on a Saturday? Employee #1 handled financial transactions and employee #2 intercepted packages from customers who were just "dropping off packages" while standing by the door advising customers walking up to the door that the branch was closed. Yes, I was standing in the line, mind you for 25 + minutes, when the branch closed waiting to be serviced by employee #1. I waited in the line for a couple of reasons. I was returning an item to a company that apparently only contracts with USPS and to pay for a $3.09 mailer. If I had an option I would have left and dropped the package off to UPS or Fed-ex where I know, because of experience, I would have been in and out! The good news is I paid the shipping in advance. The amount of time that it took to get through the line to pay employee #1 $3.09 for a mailer is ridiculous. Note to self - If I ever have to return a package and only given the option to use USPS, I'll pay for the shipping in advance AND pack up the return in a recycled box so that all I have to do is walk into the branch and hand the package to employee #2 then leave versus standing in a line for a ridiculous amount of time that should have been avoided. To USPS management, I'm not interested in hearing about budget cuts or staffing issues, I'm interested in the resolution!
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June 2022 by John
Went in and had to wait because they went to lunch for 2 hrs
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October 2021 by Dave Owens
Wife is in post cancer treatment and has prescriptions to keep cancer from reoccurring. Our prescriptions are mailed to us in bulk through the USPS. She noticed her prescription hadn't been delivered yet and she was getting low. Nothing in the mail. A few days later, a neighbor from a few streets over knocked on our door. My wife's RX was dropped into his mailbox. He kept it for a day and then put it back out on his mailbox with wrong address written on it, and the mail carrier refused to pick it up. After another day, he drove to our house and hand delivered it and told us what happened. P.S. After long phone conversations with the Trotwood Post Office, they assured me it would never happen again. They will be using the incident as a training tool for their new mail carriers.
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September 2021 by Araceli P
Employees are great very helpful
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July 2021 by gary hayre
We haven't got our mail last week from Thursday to this monday.whats the problem with delvery service? When we do get our mail it's 6:00 PM to 7:00 PM at night and sometimes we get other people's mail. The sevice is very poor.
