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March 2023 by JJ Frierson
Awesome staff!
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March 2023 by Stacey Jackson
I'm not getting my mail, trying to locate my W2 and still nothing.
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January 2023 by Nicole Gay
Sub mailman stole my package 12/30/22; marked it delivered in mailbox…checked the mail right after and there was no package!! I called the post office and they sent the driver back and he said he doesn’t remember a package then he said he’s sure he put it in the mailbox. I did not get it!!
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December 2022 by David Back
Because I had seven packages to mail and arrived at 4:30 when they closed at 5:00. The clerk admonished me and told me to try to arrive earlier because they close at 5:00. She was in the middle of processing my packages because there was one person in line behind me that had one package. She stopped taking My packages and waited on the other customer.
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August 2022 by Rev. Robin Kay Monk Self
A very important package brought here was stolen. The item was dropped off, a tracking number given, and the package never moved out updated in the USPS systems beyond that. I've waited two weeks just to have an USPS automated system close the case without any follow-up or offer to contact me, research the theft/loss, or refund the cost. DO NOT bring your items here.Update: trying to call the actual locations phone number is also a dead end. The call is not picked up. The theft department contact service gives a phone number for claims that does not provide a person or system to complete the refund claim.
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August 2022 by Regina Mickey
2 stars - 1 star for employee #1 and 1 star for employee #2. Both agents displayed good customer service skills. The operation isn't efficient. Why in the world would USPS schedule 2 employees to work the counter on a Saturday? Employee #1 handled financial transactions and employee #2 intercepted packages from customers who were just "dropping off packages" while standing by the door advising customers walking up to the door that the branch was closed. Yes, I was standing in the line, mind you for 25 + minutes, when the branch closed waiting to be serviced by employee #1. I waited in the line for a couple of reasons. I was returning an item to a company that apparently only contracts with USPS and to pay for a $3.09 mailer. If I had an option I would have left and dropped the package off to UPS or Fed-ex where I know, because of experience, I would have been in and out! The good news is I paid the shipping in advance. The amount of time that it took to get through the line to pay employee #1 $3.09 for a mailer is ridiculous. Note to self - If I ever have to return a package and only given the option to use USPS, I'll pay for the shipping in advance AND pack up the return in a recycled box so that all I have to do is walk into the branch and hand the package to employee #2 then leave versus standing in a line for a ridiculous amount of time that should have been avoided. To USPS management, I'm not interested in hearing about budget cuts or staffing issues, I'm interested in the resolution!
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June 2022 by John
Went in and had to wait because they went to lunch for 2 hrs
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October 2021 by Dave Owens
Wife is in post cancer treatment and has prescriptions to keep cancer from reoccurring. Our prescriptions are mailed to us in bulk through the USPS. She noticed her prescription hadn't been delivered yet and she was getting low. Nothing in the mail. A few days later, a neighbor from a few streets over knocked on our door. My wife's RX was dropped into his mailbox. He kept it for a day and then put it back out on his mailbox with wrong address written on it, and the mail carrier refused to pick it up. After another day, he drove to our house and hand delivered it and told us what happened. P.S. After long phone conversations with the Trotwood Post Office, they assured me it would never happen again. They will be using the incident as a training tool for their new mail carriers.
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July 2021 by gary hayre
We haven't got our mail last week from Thursday to this monday.whats the problem with delvery service? When we do get our mail it's 6:00 PM to 7:00 PM at night and sometimes we get other people's mail. The sevice is very poor.
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June 2021 by larissa Walton
Literally the most careless customer service and business I’ve ever experienced. They delivered a package to the wrong address that had my correct address on it to the wrong house. I called many times about the situation only to be lied too and told ill be called back and even hung up on. We tried even going up there and still nothing, never heard a word, a sorry, nothing. I’m still without my package and no word from them. If you can help it don’t use this service.
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June 2021 by Matt K
Woman was very rude. This location is convenient, but won’t come here again if doing anything more than dropping off a pre-paid shipment.
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May 2021 by William Green
USPS carrier is delivering mail to wrong address over and over again. My mail goes to the wrong address and I keep on getting mail from addresses that are not mine. USPS phone contact and websites do not have any compliant areas or forms for this issue. You also can't call your local Post Office; no number except for the Main Government call number. 60 min wait to talk to anyone then they are just plain stupid and can't fix the issue.
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March 2021 by Anna Logana
We have not received any mail since Feb 12 and we usually get no less than 10 to 12 pieces of mail daily. Fed up my husband went to this location and asked to get our mail and they refused to give it to him but we see the carrier is delivering the mail to the street behind us. We called and placed a service request at the Post Office but we have not gotten our mail n my husband is still without his meds.We are in our 70's and this is just irresponsible on the part of the mail service.
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January 2021 by Ohio Gem
I have been a customer of this branch for over 10 years. I have never had a bad experience. The line can get long sometimes but that is to be expected. I guess people feel compelled to leave negative feedback after a bad experience but I haven't had any nor have I witnessed any.
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January 2021 by Dennys r
Employees are great very helpful
