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November 2025 by Husam K
I purchased a full bedroom and couches for my house. They sent me a bed with the wrong size footboard. I called regarding the bed . They told me they don’t have it in stock rn , and I have to wait at least two weeks. Now I don’t have a bed to sleep on . With estimated time two weeks and it could take longer since they don’t have it in stock. That’s not how you treat your customers. You guys took my money and you didn’t send me a functional bed to sleep on.
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November 2025 by Elvira Shokhzodayeva
I’m so disappointed! We purchased 2 couches from value city furniture, And they told us we should get the warranty Which is supposed to be a five year warranty !That supposedly covers “everything” We filed a claim two times and got denied both times saying we didn’t file “on time” I don’t understand what on time means when it’s supposed to be a five year warranty do not purchase from them or do not get their stupid warranty. It’s all lies. I’m so disappointed and will never buy from them again.
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October 2025 by Amy Meder
From my initial purchasing of my couch to its delivery, I had a great experience. The salesperson who helped me in store was casual but knowledgeable, which helped me make a pressure-free decision. He was respectful of my criteria I spelled out when I said what I was looking for. Leading up to the delivery, I loved the level of detail and frequency of correspondence to confirm the delivery details. Once here, the delivery men were incredibly careful and efficient. I couldn't believe they had the whole couch in place, put together, and fully operational in under 10 minutes. I'm so impressed! I will absolutely make this my first stop next time I'm furniture shopping.
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September 2025 by Matthew khoury
Kathy, the store manager was very helpful and friendly. Thank you for taking care of our order and the excellent customer service.
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September 2025 by Bruce Petschen
Delivery team was awesome.
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September 2025 by Billie Adams
Excellent delivery service from start to finish delivery.
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September 2025 by Robert Jackson
Great furniture great sales folks great delivery personell
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August 2025 by Sharon Hardin
Every step each person was professional and courteous- would not only recommend but this will always be my go to for furniture!
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July 2025 by J Bee
The sales person was very friendly. We received a call saving when the furniture would be delivered and they arrived on time and were very friendly and quick. Great communications and I did not feel pressured to purchase.
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July 2025 by Hunter Robbins
Very nice staff.
Had an issue where a breakdown in communication caused an issue with our shipping date for our furniture which wasn’t initially going to work with us.
Went in to speak about the issue and the staff was very nice, understanding, and helpful in rectifying the problem and helped come up with a solution which would work for us.
I appreciate the way they handled the issue and my admittedly initially frustrated self.
Will continue buying furniture from here in the future thanks to the lovely staff.
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July 2025 by Lutfi Akhmedov
Worst store
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June 2025 by UCHE BEST TV
Tested and trusted from 2017 till date
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June 2025 by AnnaLeah Jordan
Value city furniture has beautiful excellent quality furniture at a very low price and they have wonderful payment plans.
The delivery team was so personable and nice. They were so professional and very careful. They did an excellent job setting up my sofa. I have a recliner chair coming soon. I hope the same team delivers it. They were awesome!
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June 2025 by Darryl Miller
Great service and communication!
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June 2025 by Jim Porter
Great service and the delivery team was polite and careful!
