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November 2023 by Daniel Roels
Some highs and some lows - 3.5 stars. First, a positive: the prices are very reasonable. Keep this in mind when Exceptional, as an independent dealership, doesn't furnish some of the niceties that affiliated dealerships have and make you pay for anyway with higher sticker prices (like a full tank on exit). BTW, one fob tends to be the basic normal for current models, and getting a second is a process no matter where you buy, so that's on you. Second, a negative: near total lack of proactive communication. Across about twenty phone calls about the sale, a part to be mailed, and the title, I received perhaps two calls back. Didn't bother me too much until getting the title involved three different plans, none of the changes of which I learned until my mailbox was empty and I had to call them, which didn't inspire confidence. It seemed to me that some people of the four people I talked to were aware of the communication issues and wanted to help, but maybe weren't in position to do so (promote those people!). So, mixed experience. Maybe it depends who you work with. Even if most people seem friendly enough, only some can get the job done well.
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November 2023 by Anonymously Anonymous
Bought a car beautiful 2nd owner clean car I love it and when I did they sold me the car but i didn’t know it had a replacement key/key fob let alone only one key fob and didn’t bother to tell me it was not going to work on the door or have the key cut for the car. I wasn’t sure who had the spare key or if there was one and Obviously looking at the main key in the only fob it’s a blank. Didn’t even think to look until I needed it. Now battery is dead in car and the key from fob won’t open door. Just wow
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November 2023 by Daryl Matis
Awesome experience, everyone was so helpful and friendly. Drove over 3 hours to get my truck. Definitely would do it again just to buy another vehicle off them
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October 2023 by Heather Pollick
I would not personally ever go there unless I had to. Their sales staff are not interested in actually being friendly helpful people but rather just working through a sales dialogue or getting home for the weekend. Even for well qualified, loan in hand clients. I bought the car I did ONLY because it was exactly what I wanted. I did all the work they almost sent me somewhere else. If you can, go elsewhere. Very uncomfortable.
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October 2023 by Travis White
STAY AWAY!! They have yet to produce my title within 45 days and put my name and address on a Ohio title and I live in Indiana with a Indiana address. Talked to Mike and Alyssa and they told me to kick rocks. They were very rude and now I am paying for a car I cannot drive because they did all the paperwork wrong and refused to fix it. Go anywhere but here!!!!
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September 2023 by Barbara Guffey
We bought a car on ebay sight unseen. They shipped it to us. We have done this in the past and gad no problems.Exceptional Motors lived up to there outstanding reviews.From the beginning, communication was great, very honest people. They shipped our car to another state with no problems. At the end of the deal when we received our car there was a minor problem but they took care of it no questions asked. I would highly recommend them and would deal with them again in the future!
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September 2023 by Ted M.
Bought a car there in May. It's now September. After 15-20 calls to the dealership for the title, I still don't have one so I can't plate my truck. Unacceptable!!!
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July 2023 by Dusty Slocum
I purchased a Chevrolet Silverado and paid for the truck in full. I sent a transporter to pick up the truck for me and they don't want to sell it now. Even though I already paid for it. This place is shady and you should avoid them. They are greedy.
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July 2023 by Tim Ahrens
Josh was excellent to deal with. He sent many pics and videos of the vehicle. I bought from Exceptional Motorcar without ever coming in to the dealer and shipped the vehicle to Wisconsin for roughly $550. All around a good experience. The vehicle was exactly as described. Thank you!
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July 2023 by Tiffany Van Hare
We drove over 2 hours to come look at a truck, and wished we never made the drive from Michigan. My husband called the day before and made an appointment to test drive it the next day at 10am. We showed up a little before that and were told it would be ready soon, they were just doing a quick oil change. We waited for almost 2 hours because they couldn't get the oil filter off. (The whole time they kept telling us it would just be a few more minutes, it was almost ready) Once we finally got to test drive the vehicle, we immediately noticed the radio didn't work. We got back to the dealership and upon inspecting the truck more we noticed it had a cracked taillight that was filled with moisture and a decent sized dent (chipped paint, rust, and all) even though it hadn't been in any accidents. There was also a random wire that was unconnected and hanging underneath the truck. For going through an 88 point inspection, I'm not sure how all of these things were overlooked. I know that it is a used vehicle, but for over $40,000 you would expect everything to be in working order. My husband decided he still wanted to purchase the truck despite all of this. So we went ahead to try and get financed, and they said they couldn't do so without a certain amount of money down (we've purchased several other vehicles, have great credit, and have never had to put money down to finance a vehicle). So at that point we told them that wouldn't work, and we left. They called us when we were on our way back to Michigan and suddenly told us we were able to finance it with no money down. Needless to say we did not go back and purchase a vehicle from them. I wish I would have read the reviews, this place is shady.
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June 2023 by logan smith
Purchased a 2020 hellcat charger from here & the transmission broke on the way back home. The car is at another dealer still waiting on backordered parts for repairs. When I told them about the situation, there was nothing they wanted to do about it or help out in any way. Definitely would not recommend this place.
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May 2023 by Tanner Colestock
we arrived with a trade in and the lady we worked with Taylor was very sweet and let us test drive a few cars. We found a nice impala that we like, and before even giving us the trade-in value, she took our Social Security, which we were not wanting to give, but she assured us that she would not run our credit yet. When they took the car on a drive to see the trade-in value, they wanted to give us half of what Kelley blue book offered and ran our credit without asking us first. The man who came to spoke to us, was very rude and unprofessional, and tried telling us that Kelley blue book did not mean anything and that was why out car was worth that much because of paint when the car is an exceptional condition. As we were walking out, we saw the guy laughing and smiling as if he thought it was funny. Go shop elsewhere this dealership is sketchy and forceful with the buying process and cheap with trade in value. Trying to say kelly blue book trade in value “means nothing” very disappointing and unfortunate they lost yet another sale.
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May 2023 by James
This place gave me scamming vibes. I would go else where to get a car. If you have a trade in, make sure you ask how much value it’s worth because they ran my credit before talking numbers even AFTER explicitly stating I don’t want my credit ran UNTIL I get the details of my trade in. The lack of professionalism is disgusting and if you like smugness and unethical this is your dealership to go.
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May 2023 by Collin feliks
They sold both me and my brother cars that have had issues upon issues. Then they text you years later to attempt to sell you another car with many issues. They don’t disclose any issues with their used cars, doing the absolute minimal repairs to get cars off of the lot.
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March 2023 by Doug Smith
Called about a truck talked to Josh. Have to say as a used car dealership, very impressive! Back to the point Josh was straight forward no used car salesman B/S! Ended up with a good deal not a great deal but a deal that was equally beneficial to both parties. Overall great experience with Josh and the dealership. I believe they were straight forward and honest on both sides. The next time we are looking for a truck they will be the first call I make!
