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November 2023 by Google user
Since becoming Premier, they have started charging $7 for cashiers checks (used to be free for members), charging for cashing in coins (again, used to be free), and today their new website isn't mobile compatible. Seems like they don't want me as a customer anymore.
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June 2023 by Ruben Torres
Been with first premier bank of Defiance since 99 very great bank and services ?
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April 2023 by Ian Cox
Had some complications with my bank card, however, the representative, Marilla, was very kind and friendly toward me and helped me fix my issue. It is very much appreciated, especially since I was very flustered before calling. Glad I chose to go through Premier Bank as my bank choice.
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March 2023 by Alta F Reimund
So far Premier Bank has been very helpful & quite speedy. Megan has been so helpful.
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September 2022 by Brayden Wooten
waiting and waiting and waiting lolthe service is great when I actually get to talk to someone other then that my experience has been fine!
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July 2022 by Vash s'Tampede
borrowers beware!!! this bank is terrible with money! they don't know how to handle escrow. customer service is non-existent. All I've done is make payments on time and this bank has given me more hassles than $300,000 is worth. screw premier bank.
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February 2022 by jody bender
This is a great bank have had no issues with them since I started with them over 30yrs ago at least I think is been that long. It's still a great bank even though it changed its name from first federal bank to premier bank.
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December 2021 by Tt Bb
Your money gets deposited by direct deposit when they feel like doing it. Because we are a small business that isn't bringing in thousands a day I am trash to them and go to bottom of pile. Going back to state bank
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November 2021 by Alessandra Krusciel
Called to check on my husband’s loan and they don’t want give me any information. My husband works over 20 hours a day and don’t have time to be in these long waiting machine calls. I thought it was a localBank but guess it is one more of those big “I don’t care about you” banks
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October 2021 by cindy pinson
I have had great experiences with this bank. Also when it was under First Federal..have had accounts there for years. People have always been friendly and competent.
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April 2021 by Richard Snook
Just about the worst bank when it comes to customer service. Good thing I pulled all of my money out of this evil place
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February 2021 by Nahrain Shasteen
I have been a customer for over 20 years. I love that no matter what branch I have gone to the staff has always treated me like a neighbor. They've always gone above and beyond in helping whether it be personal or business banking needs. I highly recommend Premier bank for all your banking needs.
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February 2021 by Clay Shirey
I've never had a negative experience with this bank.
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January 2021 by mB 50
The customer service is absolute trash . And I for one think that is what makes a business successful .
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December 2020 by DON HYCHE
Have a car loan with this bank. Put extra money on my monthly loan that i wrote was to be applied to the principal on the loan, they applied it to the loan not the principal; they did this for several months. Putting extra money on the principal every month pays the loan off a lot sooner.it took several calls to get the problem straighten out,my problem is,do the people at the bank read the correspondence from their customers,.God help you if you make a mistake with them for they probably would tell you. Are they just another money hungry Bank?