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October 2025 by Shannon Thal
Mean and rude. Do not go
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October 2025 by Isaac Koroma
I had an appointment for cleaning few weeks back, I worked in the day for my appointment, I gave them my details including my dental insurance. I also paid out of pocket for x-Ray. At the middle of my exams/procedures they told me my insurance is not active. I was surprised because I checked my insurance a day before and downloaded my insurance card, and they are within my insurance network. Cut store short, I called my insurance and they told me, my insurance/dental insurance is active. I also checked online and it is boldly written “Active”. I called them to inform them about that, and the lady I spoken with was not polite, was rude. I asked her if she needs more proof/information from my insurance, and was trying to tell her that I would pay out of pocket because I have already started the process with them. she doesn’t want to listen to me, she is only saying your insurance is not active.
Why didn’t you inform me during my check-in that my insurance is not active from your side, before I wasted my time sitting there and did other exams there, and drive all the way there.
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October 2025 by Nathan Bridley
Dr. Dahiya is the BEST dentist I’ve met. Extremely kind, caring, and gentle. Works with you to come up with a plan for your mouth that makes sense for you AND your wallet. I know some Aspen Dentals get a bad reputation, but please do not be fooled or group this fantastic doctor in with others’ negative reviews. She’s the best! I will definitely be returning for all of my future dental needs! So happy I found this dentist office! Thank you team Delaware!
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October 2025 by Lois Bivens
Excellent service
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September 2025 by Raz1691
Great team and great service
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September 2025 by Mike Cochrun
Polite courteous friendly people explained things and was over all really nice
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September 2025 by Debbie Maurer
I had a very bad experience. I felt that they wanted to do procedures that I did not need and the prices were way too high
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September 2025 by Brooke Palmer
I’ve been reaching out for a refund of 199 for over a month and a half and finally got the refund after calling a total of 8 times over the course of a month and a half. i was told i would receive the refund after i first called and never did. it took over a month and a half of chasing them down with calls and voicemails to finally get my refund for a service i never received and didn’t okay the purchase for. i was under the impression it was for a procedure that my insurance didn’t cover and came to find out it was an electric toothbrush and flossed… almost 200 for a tooth brush and flossed…. THAT I DIDNT KNOW I WAS PURCHASING!!!! never ever ever have work at this place- my fillings left me with sensitivity as well! i’d rather pay an arm and a leg out of pocket then go to this place again!
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September 2025 by Angela D.
The way the front desk staff handled a billing issue today was unprofessional, dismissive, and deeply upsetting. Their accusatory tone, refusal to involve the manager, and claim that I was withholding money from them made me feel as if I were being treated like a criminal. They said I couldn’t leave until I paid 2k; even though I had never received a bill or email about this prior to my appt. Even the dental hygienist, who appeared uncomfortable about the situation, did not acknowledge or address the fact that I was visibly upset and crying. The front desk ladies are bullies. They held my appt up for 50min trying to force me to pay a bill with no prior notice or time for me to get ahold of my insurance company.
I went there for a 3:00 PM dental cleaning and didn’t see the dental hygienist until 3:50PM. I left feeling devalued, unwelcome, and humiliated. While Mr. Rector later apologized over the phone when I spoke with him tonight, the behavior of the front desk staff and the overall experience were unacceptable.
I sincerely hope that Aspen Dental addresses these issues and works to improve communication, billing practices, and above all, patient care.
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September 2025 by Brian Driftmyer
If I could give zero stars, I would. I had an emergency over the weekend where I had a back molar split into from a filling coming out. Since Friday night, I have been in agonizing pain, and I couldn’t get in anywhere until Tuesday morning because of the holiday. I picked this place because it was close to home as my normal dentist is about 30 minutes away.
I went in and they told me basically everything I already knew – I had a broken tooth with the nerve exposed. No kidding… They gave me a treatment plan that had no details whatsoever it would be almost $3000 out of pocket. When I asked for the details, I explained that my insurance will cover some this year and I could wait till next year to save a lot more money to it. The lady tried to convince me that I needed to get it done sooner.
I asked for something to help with the pain as I’ve only been able to get like two hours of sleep a night. I was told from the dentist to take the amoxicillin along with ibuprofen and Tylenol. I explained to her that that normally does not work for me, and I have been through this before, and she said to call back in the morning if it does not work. I call back this morning, and I’m told from some lady that answered the phone to just keep taking the ibuprofen and Tylenol. I explained what the dentist said, and after I pushed very hard, she said that she would talk to the dentist to send over a script. I never saw anything come through so I called back again this afternoon. I got a different lady who seemed like she was actually willing to maybe help, put me on hold, and then I got the original lady (not the dentist) who said she spoke with the dentist and to give it 2 to 3 days for it to work. I don’t know what their problem is or what they’re thinking! My tooth freaking hurts, I can’t get any sleep, and they want me to continue to be an agonizing pain until I guess I go into full-blown dementia from loss of sleep. Never ever ever in my life, have I had such an experience with the dentist. I’ve been to three different dentist, and because of the way my teeth have deep grooves, I unfortunately have had many cavities and root canals, and this is the very first time someone has just tried to keep me in agonizing pain. This place is more than a joke, I don’t even know if they have licenses to practice. Hopefully this helps someone else to not have such a horrible experience.
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September 2025 by Derryl Evans Jr
Paid $3700+ for a wisdom tooth extraction and 2 partial dentures.
Was told to come back after the tooth was extracted because the partials were not in.
Fast forward 1 week, I had an appointment to get my partials.
Walked in and was told I had to pay $550 for a cleaning? Which i was never told anything about after already paying the $3700+. I told them 3 times I didn't want the cleaning just give me my partials, and they wouldn't give me.
Asked for a manager or a phone number to the corporate office.
I was given a number that wasn't even close to the corporate office.
I called another Aspen Dental close to my house and they were very helpful with giving the actual number.
Spoke with corporate and they were very helpful with taking my claim. And I shall receive a phone call with in the next couple days.
I've already spoken with the BBB and Attorney General.
All because I asked for my money back on the partial dentures and was given a bogus number and i was being pressured into something I didn't want.
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August 2025 by Maddie Miller
Super friendly, Very Honest Dentist office. Also affordable with no dental insurance
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August 2025 by Mike Bond
I purchased motto which is Aspens version of Invisalign. The bottom teeth were not straight after the initial trays. I went to a different location to have them finish the Motto but after bringing me into their office and wasting an hour and a half of my time they told me I would have to start the entire process over and pay for the Invisalign again. Slightly confusing but even tho all Aspens have Motto, the offices are independent so they don’t work with each other. The Motto states “If you don’t love your results once treatment is finished, simply contact your doctor and you’ll get up to two bonus sets of aligners to put the final touches on your smile.” So slightly frustrating and wouldn’t recommend
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August 2025 by Angela Piatt
So the front desk lady Audra is the most unpleasant , inconvenienced, person I have met in a longtime. She's not pleasant at all. Everyone else is so helpful and kind. She just acts like she hates her job!!! 😞
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August 2025 by SouthB Miaami
Excellent job team fantastic dentist
