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August 2023 by Jadyn Dillon
I called this morning needing one question to be answered and Kimberly, Member Engagement Specialist went above and beyond by answering my question and providing me with additional resources and information. Thank you!
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April 2023 by Nathan DeGasperis
Worst "provider" of electric out of all the places I have lived. I can remember more months where the power has gone out than I can where it hasn't. Pathetic.
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January 2023 by Adrian Pirvu
When trenching my electrical line, they severed multiple field drainage tiles and didn't fix them, which caused flooding issues on my property. I eventually figured out what happened, but it cost me thousands to do so and fix the issues that they caused. They also refused to compensate me for the money that I spent to fix their mistakes.
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October 2022 by Daniel Martin
It would of been really nice to know that we had a planned outage today. There’s nothing on your website and no way to tell but by calling or looking at the outage map. Consolidated has more outages than any other electric company I’ve ever used. Perhaps I should start filing PUCO complaints every time we have an outage and Consolidated fails to notify us. In fact that’s one of the first things I will do Monday morning if this isn’t resolved quickly.
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September 2022 by Carrie Lynn Cochran (CC)
The service might be reliable, but the staff are reliably AWFUL. I called into to ask for how to lower my electric bill. I've made this call a few times and received attitude each time. I've been yelled at by one of the guys from their field team who told me that it was my fault the bill was so high that I was using too much electric if I couldn't afford to pay my bill. Then today's call I got yelled at by this woman that when ever she answers I know I'm gonna get attitude. She started giving me attitude when I cut her off from giving a giant commercialized spiel about a program the COOP has for those that are delinquent in making payments. I rephrased my question to ask what I could do to lower my bill, if there was a program I could enroll into that would decrease the fee I pay. This lead to even more attitude and I gentle stated, I just simply was looking for any answer to my question and that I did not want to give her attitude, and I didn't understand why she was giving me attitude as she has an edge to her voice. This lead to a conversation of PIPP and HEAP and I had to hang up on her as she started telling me that this was the only option when they have never accepted a check sent from Community Action for these programs. I consistently get terrible customer service from this company and if there was a way to work with this company without having to speak to their staff I would want to stay with them, but I wish I could get electric and fiber service from another company than Consolidated COOP.
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September 2022 by Christian Dior
I've had the privilege of being a customer of consolidated for over 11 years. Always very acceptable service and sometimes even beyond my expectations. Most recently my meter was -not- sending daily readings; which was affecting their web reporting app that I monitor for my usage. The customer service rep took the time to explain to me (an engineer) what was happening in detail and why. She agreed to e-mail the actual numbers they had in a spreadsheet for my review and tracking by the end of the day. Then she went above and beyond to discover that this "glitch" had started in March and dispatched a service tech to reset the meter hoping that would clear the problem going forward. Now THAT is a business who loves their customers. Can't thank their whole team enough. Please keep it up. Thank you!
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September 2022 by Carrie “CC” Cochran
The service might be reliable, but the staff are reliably AWFUL. I called into to ask for how to lower my electric bill. I've made this call a few times and received attitude each time. I've been yelled at by one of the guys from their field team who told me that it was my fault the bill was so high that I was using too much electric if I couldn't afford to pay my bill. Then today's call I got yelled at by this woman that when ever she answers I know I'm gonna get attitude. She started giving me attitude when I cut her off from giving a giant commercialized spiel about a program the COOP has for those that are delinquent in making payments. I rephrased my question to ask what I could do to lower my bill, if there was a program I could enroll into that would decrease the fee I pay. This lead to even more attitude and I gentle stated, I just simply was looking for any answer to my question and that I did not want to give her attitude, and I didn't understand why she was giving me attitude as she has an edge to her voice. This lead to a conversation of PIPP and HEAP and I had to hang up on her as she started telling me that this was the only option when they have never accepted a check sent from Community Action for these programs. I consistently get terrible customer service from this company and if there was a way to work with this company without having to speak to their staff I would want to stay with them, but I wish I could get electric and fiber service from another company than Consolidated COOP.
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September 2022 by Alex Pembroke
Great company that provides awesome service to the rural community ! The addition of fiber optic internet service has been a game changer !
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August 2022 by Maribeth Meluch
I think they are wonderful! Not only are they innovative in finding ever more new ways to benefit our lives, like fiber, they have always been courteous and professional, from the office to the field. I cannot say enough good things about my experience with Consolidated and they have been my electric company for over 25 years!
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July 2022 by Blaine Burton
Special shout out to Drew and Rob who helped fix an issue I was having with my fiber modem today. The entire time from my call to having a technician at my house with a replacement power cable was less than hour, critical for my job. Great work guys.
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July 2022 by Laurie Campbell
All I know is, whenever AEP customers are down for days, we're up and running well before them. Even with storms as bad as they were Monday (6/13) night, we only lost power for an hour. Columbus has been/will be down for days. In heat like this, that's worth its weight in gold!
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June 2022 by phorse39
The fiber service has been very reliable for several years now - other than the steep price, we couldn’t be happier (though they never did come bury the 200' fiber line from the road, so I sliced it in myself through the parts of the property I mow).We hooked into Consolidated natural gas as well when it came down the road years ago; the "savings" that were hyped by them over LP during the sign-up period have not been realized (though the convenience of not having an LP tank sitting in the yard and arranging for LP deliveries has been nice).The electric service… wow. A bit of a train wreck. We have blink outages semi-regularly here on Plantation Rd, and full-blown outages several times yearly on average. The one I'm currently sitting through has been going on for ~6 hours. Just went on their website to check the outage map and get an estimate on return service and "access was forbidden." Annoying. We did purchase and have them install 10+ years ago a connection on our meter allowing us to tap our portable generator into the house electrical system during an outage. That has worked well (though hauling the generator over to the meter several times yearly is a pain), and with 7500W we can power much of the house.
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November 2021 by David Kelley
Upfront and polite as always.
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August 2021 by Laurel Davis
Terrible customer service and no communication. Put in a service order 2 months ago. An employee came out and looked at the situation and agreed work needed to be done. All records have been conveniently erased. Avoid at all costs!
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August 2021 by Lora Bartram
I dont mind consolidated electric. Have had them for many years now. 5 stars for the prepaid electric. I love that. Im giving 2 stars because of of one custer service rep. In particular Kimberly. Over the years this womans attitude has become worse. She is not friendly AT ALL. She is very rude. An it seems likenshe just thinks she is bothered by calls. Find a different job if you are that miserable.
