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June 2024 by john rice
Customer service sucks life time warranty doesn’t exist anymore I’ve been waiting on a part to repair my own window for over 6 weeks and can’t get it and I’m less than 5 miles from their store
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August 2023 by Mike Haley
Although we were not ready at this time for windows the young man that gave the presentation made it very hard not to except. Empire representative Alec was very informative and quite knowledgeable about his products, had windows been the project on the table today Alec would have sold us, so much so we almost changed our project scheduling. Our thanks to Alec on our window education and a very enjoyable afternoon
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August 2023 by Rizzo's Protective Group, Ltd.
I was very impressed with the professionalism of Mr. Scott Hedrick. His sincerity and genuine heart helped us to feel that he would be part of our home remodeling project from beginning to end. These facts provided us with a great deal of reassurance.He is extremely thoughtful and thorough in his approach to explaining every aspect and detail of the project, transaction and warranty.In a world where people often talk ?? ???and rarely listen, Scott provides the utmost professionalism and talks ?? ??? and actively listens. These positive aspects would help any potential customer feel that their cares and concerns were "heard" and will be given the utmost care and attention throughout their home remodeling project. He does all this in a very personable way, as well. Always with a smile.I'm looking forward to the final outcome of our project and I am glad that we chose Scott Hedrick to oversee every aspect of it. He is a kind and trustworthy man --- one in whom I recommend to everyone.Phil RizzoNortheastern, Ohio
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September 2022 by Maggie
Empire was recommended by a friend. Chet was a great salesperson to work with. No long winded pitches to endure, kept it simple, friendly and responsive. Craig & the installation team were great. They arrived on time, were friendly, professional and got the job (21 windows!) done in the window of time promised. Would highly recommend them!
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June 2022 by Cricket S.
The people I worked with at Empire were exceptional. Since there are delays now I appreciate the fact that ***** responded to every text. The workers were prompt arriving and completing the job in one day. It was a positive experience. This is a company I will refer to my ***************** ********, ****
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November 2021 by Bryan Sirak
If you need windows, Mike and his team are the ones you should use. Fair and honest pricing and service and commutation are off the charts.You won't be disappointed.
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October 2021 by Maggie Archer
Empire was recommended by a friend. Chet was a great salesperson to work with. No long winded pitches to endure, kept it simple, friendly and responsive. Craig & the installation team were great. They arrived on time, were friendly, professional and got the job (21 windows!) done in the window of time promised. Would highly recommend them!Service: Custom windows
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July 2021 by Rebecca Bauer
Rec'd windows timely....great experience!
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February 2021 by Kami Van Way
I loved my experience with Empire Windows!
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October 2020 by The Master
At least they answered a few questions but haven't returned the call with the price yet.
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August 2020 by Lisa West
So excited for my new windows! They look great and are good quality! The noise reduction, security and insulation they have provided is huge!
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August 2020 by Roman Reckless
amazing family owned business... great place to buy windows
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August 2020 by Danger “Hollywood” LeVeck#3
Great place!!!
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June 2020 by Laurie Tocash
I ordered 23 windows and 2 sets of French Doors for my new house and Empire did an amazing job! The family room wall is all windows, including a huge arch. Many of the other windows are casement. I love them! The insulation company rep even commented on the energy efficiency rating and said he was impressed. My Salesman, Chet Gross made sure everything was perfect. I highly recommend them.
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March 2020 by Lisa W.
Loving my new windows! The noise reduction, security and insulation they have provided is huge! Great value and knowledgeable installers!
