U-Haul Neighborhood Dealer offers truck rentals, trailers, cargo vans, and pickup trucks for local or one-way moves. Customers can also purchase shipping boxes, moving supplies, and reserve U-Box containers online. The location provides helpful service and takes care to meet customers' needs, especially during urgent situations. One customer shared how they needed a truck quickly to pick up family items from an estate sale in Northern Ohio, but faced a frustrating experience at another U-Haul location where the truck was not available. Fortunately, at this neighborhood location, the owner greeted them warmly and quickly arranged the right vehicle. The truck was clean, in great shape, and ready to go, enabling the customer to meet their tight schedule and pick up priceless family mementos. The customer appreciated the excellent service and reasonable rental fees, calling the owner a lifesaver and recommending this location highly. However, some customers expressed dissatisfaction with the app used for checking out and returning trucks. One person reported spending over 15 minutes in the freezing cold trying to upload pictures of the odometer and fuel gauge, only to discover the system was not working properly. They had difficulty with the app, requiring multiple attempts and a phone restart, and found the process frustrating. Additionally, they had trouble locating the entrance and felt the staff's response was unhelpful, especially during after-hours returns. Despite these issues with the app and process, the trucks themselves were in good condition and ready when needed. Overall, while the service at this U-Haul location is praised for its helpfulness and professionalism, the technology used for check-in and check-out can be a source of frustration.
Would recommend to anyone! Super nice and professional. Very helpful and easy process to rent.
April 2023
John is extremely helpful and friendly to work with! Excellent service!
October 2021
Had a great experience with this place. John was very kind, helpful and professional, making sure the trailer was connected safely. When I needed to add an extra day and the UHaul website wasn't cooperating, John handled it quickly over the phone. Will definitely be back in the future.
