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January 2024 by thadeus park
Had a problem wiht my krendl 475, i called them up and within 5 minutes i was walked through via video chat on how to fix the issue! Tremendous Customer Support!
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February 2023 by Michael Callahan
Poor quality service from the CEO on down. I know that the family that owns Krendl also owns Cool Machine.We purchased a krendl 575 in March of 2021 direct from Krendl, and during the second use, the air lock fell down and was getting bent up. I own 5 krendl blowers and vacs. I called and talked directly with the CEO and management. All they did was send us a service seal kit and wash their hand of us. I brought this to the CEO's attention again when I saw him at the ICAA conference in 2021 and he did not offer to take care of it.When I called to talk to the service department today they have no one who speaks Spanish to help our installers trouble shoot. The service technician also said that they did not have the video to do a video chat to help us trouble shoot.Not impressed with the management or service at this company. If your shopping for an insulation machine I recommend contacting Capitol Machine, Meyer or another company.Another note: when I purchased their 23hp vac at Krendl the gague of the blades is much thinner then their competition.When our problems are resolved I will update my review.Mike C
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February 2022 by Brent Rice
Shipping/reciever must of had a bad day, I dont remember him being such a foul mood fellow. I'm going to chalk it up to a bad day, and hope he's blessed with a more pleasant attitude next time I get sent in here.
