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May 2023 by Austin K.
E & H Ace Hardware has helped my husband & I turn our first house into a home more times than we can count!! From grass seed & fertilizers, soil & fill dirt bags, paint (interior wall & trim, exterior spray paint). To our most recent weed wacker & blower combo! Every single time- the employees are always so friendly & helpful to answer any question we have!!On today's visit Melissa & Greg both went above and beyond to help us look for a specific product my saw onthe Ace App. My husband had done extensive research for a brand specific product based on consumer reports, reviews etc. When we didn't see the product on the shelves, Mellisa offered to looked their back stock inventory. (Unfortunately the computer system said the didn't have any in stock)However, Greg went above and beyond & offered to search the back in person! He came back with the exact size combo product we were looking for! It truly made our day as we could keep the home project ball rolling!Overall the friendliness, professional, level of service, & going above and beyond at E & H Hardware is unmatched! Highly recommend both Greg & Melissa as well as this store & location!
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February 2023 by DeadPool69
Had to change my experience here all the people that used to work there are no longer there being in there was like all the joy was ripped out of the place it used to feel like home now its just a place where crabby old people work here the atmosphere is all wrong now bad experience all around I'm so glad Greg is still there or it wouldn't be worth the time and effort. There used to be so much joy there where two guys that used to work here that just brought absolute joy here and now there gone.
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December 2022 by Ashlie Rhode
There are no helpful hardware folks when its close to closing time. Don't assume you can go to Ace Hardware in Dover, OH without employees complaining about helping you 30 minutes before they close. Sorry. I thought you were still open. They close at 7 and I arrived at 6:30 to then be walking out the door at only 6:45. At which time, the disgruntled workers turned off all the lights to discourage someone like me from coming in. Also, pretty sure they meant to say they ARE short people but if it is how they say, you should definitely check your change before you walk out of the store.
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November 2022 by Dan Giannetti
I drive an hour to pick up an item. The tag says one price, and the register shows up $30 more. They point to a hand written note saying they won’t honor the prices that are marked on the item. Must be nice to put whatever you want as a price in your computer and not honor what’s on the price tags.Who should I be asking for? The manager didn’t care that the price on the tag and what I was told on the phone didn’t match what was in the computer.
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October 2022 by Sally Franklin
I injoyed working there with the people that are there and the manager is good I injoyed working with Greg Timmy terry kade and Brenda you really should do more your the dover store maybe they would work better for you care about the dover store and care less. For the other stores maybe they would no a better job
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March 2022 by Greg Shaffer
It's my local hardware store so I'm there pretty often. Everyone is always professional and helpful especially Greg. His customer service plus knowledge goes above and beyond. He actually changed my wife's tire one time why he was on his break. Thanks
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November 2021 by Charlie Pietro
they're like a mini Lowe's hardware store version and great customer service
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April 2021 by Amanda Burnsworth
Great customer service! I didn't have to stand and wait on someone to help me. I had an idea of what I needed when I got there, but a ton of questions. Sean was great about answering my question, he was knowledgeable , patient and kind. I will definitely be back!
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April 2021 by Bill Kegley, THE Truck Guy
I understand mask wearing is a hot topic right now. I was asked to wear one, I complied, but was then harassed by an employee about the way I wore it. Rudeness to a paying customer is never in style and will be remembered long after the masks are gone. I’m afraid that not only did it keep me from continuing shopping today, but I probably will not return. I do my best to support local business until one makes it very very difficult to patronize them. I am Very disappointed in this store right now.
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April 2021 by The king of games!
Awalys a great experience for me.
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March 2021 by Jan Prather
The employees and the store manager have been very friendly and helpful! I would highly recommend anyone to this store.
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March 2021 by Bruce hillbilly Barthalow
Very nice store and very helpful staff
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May 2020 by Helen Gauvey
The employees are very friendly and helpful!
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May 2020 by David Schwarm
Ace hardware has what you want and the friendliest people to help you . They know what they have, where it is and will show you where8t is, just a great place to go.
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April 2020 by Pat Swigeart
The people are very knowledgeable and helpful.