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October 2025 by Carrie Basniak
My solid wood furniture, dressers, tables was in storage about a year and when I went to get it out it was destroyed with mold on the inside and outside of the furniture. I have called and left messages about other storage units I had there, they don't return calls. Wouldn't recommend storing anything there. The owner posted that they would reach out to me 5 days ago, nothing. I called and told them about my items being ruined and I had to pay the movers additional money to take my items to a land fill. The person I spoke to said IT'S NOT MY PROBLEM. Unbelievable lousy customer service
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October 2025 by annmarie anderson
CSR was professional, knowledgeable and quick to help me complete all tasks at hand.
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October 2025 by Richard Godby
Over the phone process was a little confusing for an old man like myself, but you guys got me through it,
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October 2025 by Aaron Miller
Clean easy access so far so good
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September 2025 by Irene Lint
Shawn was kind, friendly, helpful, and informative concerning moving out of our unit. Ty so much . 😊
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August 2025 by Phillip Henderson
Easy and fast rental experience online. The price was comparable to other storage places in the area, but the others are fenced in with a gate.
The buildings are clean inside but they do have a lot of weeds growing around the units.
I did stay with KO to store items we couldn't fit in our new place after our move in. We just got a smaller unit.
The security cameras do make it feel secure with the absence of fencing.
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August 2025 by Sara D
My fiancé and I paid for our unit but we were never able to reach a manager, physically or over the phone. We paid for our unit but we could never open it. We also could never reach someone about a refund. The phone numbers given never reached anyone.
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August 2025 by Brandon Klopfenstein
I reached out to KO storage in Doylestown, because Public Storage decided to raise my rent by $150 a month for 2 units, after my promotion was done! I literally only got one month of regular rate before my rates went through the roof! I am using all storage as long term! When doing the reservation for the units, they called and spoke to the manager of the property, who stated that increases, do not happen often and if so would be maybe like $10-$20 total BUT ONLY HAPPENS ON VERY FEW OCCASIONS! So i am now, 4 months at this facility, and low and behold, they want an extra $76 a month for my two storage units, for a total close to an extra $1000 a year! What, this is all while they have many, and i do mean many storage units available and are offering promotional rates on those units! You would think since your an autopay customer with multiple units, they would ease off and make sure to keep your business and not basically push you out! I am a disabled veteran and i took me forever to move my stuff! Called customer service, i was hung up on by the first one while being placed on hold to review the account! The second time calling a message had to be left and the guy read straight from a script of the postcard i received! They do not stand by their word and try to bully people for an exorbitant amount of money! This facility barley has anyone working, you cant get ahold of any of the managers, and has no gate or secured entry or exit! Such a shame it has come to this! It seems like I'm not the only one on here that was promised something and was not delivered on such through KO storage especially with cost and increases!
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July 2025 by Elizabeth Hoff
Website was poor would not let me complete insurance information. Even with assistance. Signature was accepted but would not let me finish.
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June 2025 by Emily Cox
Online check in was very simple my unit was easy to find and clean my only thing was that there didn't seem to be any form of pest control in the unit but I'm sure they offer something fairly reasonable price and a 10x10 offered me plenty of space
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June 2025 by Jack Lyons
I liked the easiness of being able to do everything on line and move right in.
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June 2025 by somer radebaugh
They raised the price for my unit after a few months to almost double.
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May 2025 by David Livesay
Went from $100 to $167.43 in a years time ...Wouldn't suggest this place to anyone
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May 2025 by Deb Barber
Very friendly and solved the problem thanks Constance
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June 2024 by Michelle Villers
UPDATE: A district manager reached out to me very quickly and was sincere and genuine in addressing and fixing all the issues. After a full explanation of what was an unintentional error and making amends above and beyond, this was an incident that occurred during the transition of the purchase of the storage facility. I appreciate all the efforts made to fix what was a mistake and moreso the path provided for better communication, including the recent hiring of an on-site manager. I feel comfortable and secure continuing to stay at this facility of which I've used for 10+ years. Thank you.
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This company does not return phone calls or emails, they are charging me late charges when my payment is not late, and they sent a check already paid through to the bank a second time and of course my bank denied the check and this company wants to charge me $25 insufficient funds fee. There is no one local I can go to straighten this out, and when I call I'm told a supervisor has to speak to me yet they can't transfer me, the supervisor has to call me and then they never call.
