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December 2024 by shavy das
Worst customer service and very racist staff. They served the customers behind us in line and didn't even ask us to sit. We were standing for almost 1 hour and the staff was literally ignoring us all the time.
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December 2024 by Pushpaja Ankalakoti
Kevin the store manager did not tell us that $25 per service line for 4 lines is not applicable if we bring our own device. After 4 of us joined the plan and only 2 of us got the device, the bill came for $30.99 for the lines that didnt take the device. I got to know after receiving the first bill and talking to customer care that our plan is $30.99 per line not $25
In addition to this, he sold us the device would cost $15.99 with 128gb for iPhone-15,but in the bill it costed $20.99 which i wasnt aware. When i confronted him he said since 125gb was not in stock and he gave the 256 gb which i didnt know and he didnt tell it would cost extra.
Overall Kevin hid the clauses and scammed me and as a result i am paying extra $20 per month for 3 yrs, resulting in $750 loss for me.
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June 2024 by keerti uppalapati
Utterly deceptive, conniving, lying folks who work here. They charge you extra for plans that you specifically said you dont need behind your back and when you later approach them at the store, they say they are not responsible or blame it on the person who was an ex-employee in the store. Absolute pieces of garbage that work here.
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June 2024 by Jessica Natividad
Amazing experience, they took their time to help me and met my needs! Thank you. Both men were so helpful and kind!
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May 2024 by Gregg and Julie Goodwin
Andrew Frank - you rock! We put off updating our phones because our last experience left us so frustrated, but Andrew was a true professional. He upgraded our phones, looked over our account to make sure everything was set up correctly so we'd be ready for our trip to Alaska. Thank you Andrew!
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May 2024 by Stacey
I went in to get help with my husband’s phone. Nate and Philip were extremely helpful and fixed the problem quickly. Great service! I will go back.
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May 2024 by Jorge Torres Muñoz
I had a very nice, kind and efficient help at the ATT store yesterday
My issue was solved so quickly
I certainly appreciate this help
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May 2024 by April Stokes
Phil was so nice and helped me. He fixed my phone and reviewed my account. He was busy and working alone and took his time. Very impressed and highly recommend.
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May 2024 by Katherine Ludwig
Phillip and Nate were awesome helping with a new SIM card! They were great about answering all my questions and being patient with my two little ones running around.
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May 2024 by Don Childers
Andrew did a wonderful job of helping us with the phone change. He is exceptionally helpful. He knows what he is doing. I will look him up when I need something
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May 2024 by Pam Jenkins
Great service! Took time to go through my bill and help me save money and was in to purchase a new phone, wasn’t even why I stopped in! We were in and out with a new phone in less than 30 min!
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May 2024 by Jay Albert
Fantastic experience with Andrew! He is very knowledgable and extremely professional!
I have never had this quality of service before! Great experience!
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May 2024 by Iola Brooke
Andrew Frank is AMAZING!!! He solved an issue I’ve been dealing with for months. Customer service (the 800#) tried to help but couldn’t. We’re so dependent on technology that when something goes wrong, it literally lowers your quality of life. I’m so grateful to Andrew and don’t know how I would be able to function without him helping me. Wish I could give 10 stars!! PS: He SHOULD absolutely be managing his own store.
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April 2024 by Ceselley Montano
Philip was very helpful from the time I walked in to the time I walked out. He made sure I did not leave empty handed and gave me a couple of laughs while I was there as well. I appreciate his time and patience with my indecisive needs and anyone that needs help he’s your man.
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April 2024 by scott zink
What a great store and great rep. Andrew Frank was extremely helpful with my new phone and made the transfer the best ever. I didn't have to do a thing which means with expert knowledge I didn't hav3 a chance to screw it up.
Thank you for all your help.
