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July 2025 by Nikki Gallo
Had a wonderful experience with Nick D who helped me find a new Samsung phone, was very patient with me, and very thorough. Young kid with a lot of class, respect and very friendly! If you go there ask for Nick!
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June 2025 by Joyette Smith-Ross
We went into the Sawmill road location this past Sunday June 8th. My husband lost his phone the night before and was extremely worried. I got to the store at 11:00 and was immediately greeted by Madison. We had a Wonderful experience with Madison. She provided Excellent service and put my husbands worries to rest. Madison was extremely well versed in her knowledge. She provided answers to all our questions offered suggestions and made sure we were totally comfortable with our new device before we left the store.
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June 2025 by Crystal K
Wonderful and delightful! Madison was able to assist me very quickly, and has a delightful and shiny positive energy as well!!!!!! Give this young lady a promotion!!! 😊
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June 2025 by David Dalby
Great service at this location. Technician spent 1.5 hours working things out for me.
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May 2025 by Elaine Borggren
Madison was soo helpful and kind to me. She definitely knew what she was talking about and made the transition to an upgrade easy! Great job!
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May 2025 by Rick Vincent
Our experience was excellent. Jacob was so helpful and guided the process so well. He was polite and professional. The best ATT experience we've ever had.
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May 2025 by Tim Neumann
Madison at the Sawmill store always good care of me.
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May 2025 by Johnny Storz
AT&T App Mislead Me About My Billing - Service Suspended Without Warning
I've been a loyal AT&T internet customer for 4 years with no prior issues. In April 2025, my service was suspended unexpectedly - even though the AT&T app showed a $0 balance due for a full week (April 15-21) while AutoPay was pending. I only discovered a payment failure after my internet was cut off on May 2, which is how I found out I was supposedly past due.
According to their billing specialist who called after I filed complaints with the FCC and BBB, AT&T had been mailing notices of a past due balance from the previous month. But the app showed no issue, and since I rely on it to manage my account (as AT&T promotes), I believed my balance was current.
They explained that AutoPay gives the benefit of the doubt during processing - but that's unacceptable. My AutoPay used a debit card, not a check. Debit card transactions either go through or they don't - there's no week-long grace period to mislead customers. That delay caused my account to go into a second month of delinquency, which I would have avoided had their app shown the correct information.
AT&T's customer service offered no flexibility even after I explained the issue and asked for just one week of service so I could work from home and pay them. Meanwhile, Spectrum granted a full month extension to a walk-in customer who was 2 months past due - so don't tell me it's impossible.
AT&T has proven they're good at laying cable, but they're failing hard at customer service and app accuracy. Their systems miscommunicate, and the burden falls unfairly on the customer. I'm now switching to a provider who treats people like people.
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August 2024 by B H
Jacob at the Sawmill location was excellent. Takes time to make sure you are taking advantage of all discounts. Highly recommend.
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July 2024 by Elizabeth Koze
The “assistant manager” woman is clueless, ignorant, and totally screwed me over with an extra plan. Go to the Tuttle Crossing Store or Easton.
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July 2024 by Otis Coldren
I'm store sales person was very knowledgeable and quick.
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July 2024 by Giti Mayton
Had to go into the AT&T store, which is not usually one of my favorite things. Jake (store manager) helped me and my son and made the process pleasant and quick. We were very happy leaving.
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July 2024 by Wayne Lovely
Bought a new phone and added a line. Jake helped as soon as he was finished with another customer and we were wrapped up in record timing!
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July 2024 by PCHMCH
Worst store ever, prepaid accounts with wrong information, detective phones, never again, 0 stars, better go to ATT store
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July 2024 by Lauren Valz
Shzerah did a fantastic job helping us out!
