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March 2024 by Kerry B
Ricky, a manager here, is very helpful!!! Had a great experience here.
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February 2024 by Terence Wood
This is the store I frequently use when coming to town. I am able to get quick reliable service for cell service.
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February 2024 by P D
The manager was rude and disrespectful. Two other customers actually left the store and told me they're going to another store because of how rude the manager was to me. I was trying to get off a shared account. The primary account holder went to a different AT&T store and gave permission for my line to be removed from their account. They told the primary account holder that I would have to go into an AT&T store with my ID to finalize the process. I went into this sawmill rd store, only to have them tell me that they don't do it in store. So, while in the store I called AT&T and was on the phone with an inept agent for 35 minutes before they disconnected my call. One of the AT&T reps in the store noticed that and tried to help me out but said she would ask her manager. The manager had the one of most disgusting and reprehensible attitude that I have ever experienced, basically saying he couldn't help me, but was so disrespectful. This is the location on sawmill road in Columbus Ohio. I left the store and immediately called Verizon to begin the process of transferring my service.
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February 2024 by joanne morrissey
My daughter and I were take. Care of by Parker Grosshartat at the Sawmill AT&T - he was the only employee there and was so patient and welcoming to all the customers . He was absolutely the best helping me get a new phone - my daughter even said that it was the quickest and most productive experience at AT&T. Please let him know and acknowledge his good work.Joanne Morrissey
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February 2024 by Elizabeth Paulsen
Madison at the Dublin location was absolutely incredible! Extremely helpful, knowledgeable and kind. 12/10
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February 2024 by terre “Terre” tunstalle
This Store is the worst Store Ever! The Rep was not trained and laughing about another employee not coming back from Lunch ....Starting that He might go home...
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January 2024 by Gianna Brickler
This man is in here giggling on the phone and messing around talking about his schedule. Why is he alone with no help? There’s like seven of us in here. If y’all see it’s just one worker. Save yourself an hour and drive to another store.
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December 2023 by Jason Ivanski
Madison was extremely helpful and professional. She answered all my questions and got me a very affordable solution. I will only be coming to this store from now on!
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November 2023 by C Lewis
Needed to covert my elderly mother’s landline to a mobile. Received excellent advice and the process was super smooth. The assistant manager (Melissa?) was great to work with.
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November 2023 by Joanna McWilliams
Robert was fantastic to work with. He was patient, kind and knowledgeable! I’ve been to this store many times and he was the most helpful I’ve had in years! Thank you, Robert!
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November 2023 by Amy Mather
Horrible experience every time. Extremely long wait for assistance with absolutely no explanation as to why. We were given completely inaccurate information and the employee was unhelpful, unfriendly and didn’t know anything about a simple problem.
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November 2023 by Jacob S.
There was only one worker who, when we walked in, was working with someone. Waited for 45m without acknowledgement and there were no other customers in the store. Worker was on Facetime most of the time with someone (another worker?) who was helping him. Very weird.
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October 2023 by Comert Kural
They are not honest people. You will have to endure lengthy customer service calls to remove the costly extras they added to your account/line without obtaining your consent. Stay away...
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October 2023 by Olga D.
Outstanding service! Robert was amazing,my husband and I had a very difficult time trying to download the app in order to register for our upcoming trip, they went totally mobile, so after straggling for a few days we decided to stop by at the AT&T store on Sawmill Road, and it took Robert one minute to see what the problem was. Such a relief! Thank you Robert! We appreciate you!
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August 2023 by Elizabeth Bakaitis
The store manager and district manager went above and beyond multiple days to get everything set up, working and billed correctly. The store manager even helped me out with a fuse in my car so my charger would work!!! So very grateful for their amazing service!!
