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February 2024 by Tiffany Darst
DJ is the best!!
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February 2024 by sheila green
Want to let everyone know what a great experience I had getting a new batter installed by Robert at the Auto Zone on Sawmill. He was friendly, engaging, and very professional. Had the battery installed in no time and I was on my way. Great service by Robert!!
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January 2024 by Abhiram Nimmagadda
Worst customer service.. horrible attitude.. they refused to help me and other customers too.. this is not the one I expected at any autozone i went so far
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January 2024 by emil simon Tovar
Very good candle to buy all spare parts
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January 2024 by Bill Thacker
Horrible attitudes and a commercial customer should never be placed on hold for more than 5 minutes or told sry we can't help right now our commercial guy stepped out
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December 2023 by monica roberts
Colin was so helpful and installed the filter and added the qt.of oil.. he was so kind and truly loves his employment there..such a positive experience and would recommend this store....
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December 2023 by Rachel Korty
I had the absolute worst customer experience at this facility!! It all began with a battery. My car began having issues and needed a new battery - so I got one here and that seemed to fix the issue. Two weeks later, I began having the same car trouble - this time I took my car to the dealership. They completed their diagnostics and said I was given a bad battery - so I went back to autozone knowing mine was well under warranty to get it replaced. Colin tested it again - showed as a bad battery. Then he said they wouldn’t replace it unless they charged it to retest it again. By this time I’m already annoyed because I have my paperwork from the dealership stating it’s a bad battery. So I let them charge it and of course it said full charge when they retested it again so he refused to honor my warranty. He was argumentative and loud and told me “your battery is fine, see ya.”By now I’ve become irritated and frustrated because I’ve had to jump my car literally every time and he’s arguing with me that the battery isn’t bad. So I went back to the dealership, again, to have them test it and once again to showed a bad battery.I called and spoke to Kevin the store manager and even he had a tone with me saying that likely the battery was fine and I had another engine issue. But he said to bring in all my paperwork and he’d “consider it”. So finally after having to argue and escalate the issue, he honored my warranty and replaced my battery. Haven’t had an issue since.If I could give negative stars I would - absolute terrible service. I don’t know if it was because I was a woman or what the issue was - teach your employees respect and to listen to the customer and not argue!
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December 2023 by Tasha West
Had what I needed and very helpful thanks again
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November 2023 by Kaylyn M.
Went in the to get a new headlight and didn't get very much help. I asked if someone could help switch the bulb out and they said they might in a few minute. I never got the help. very frustrating. Rude cashier.
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November 2023 by Jackie Thomas
On Saturday 11.4.23 went to store to have low beam light replaced. Employee replaced it. Said I was good to go. On Monday while returning home from work discovered light was still out. Went back to store and Colin and manager took care of the situation. The wrong bulb was inserted. They took care of exchange and made sure both low and high beams were working before I left. Thank you to both Colin and the manager. Appreciated the assistance and no hassel in resolving the issue. Will use this store again in the future.
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November 2023 by Faisal Adam
I’m a commercial account I asked the cashier to enter the account number But he refused to enter my account, using the excuse that it was too late the commercial is closed
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November 2023 by Kenneth Altman
Ask and you get great help.
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November 2023 by Kano Kano
The staff refused to help me out to do quick check engine light which takes arround 2 minuted during regular hours because they did not feel like to do it. DJ and Jordan are the worst employees of Autozone of all times. I still love autozone and i am a loyal customer but what these guys did is not acceptable at all.
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October 2023 by Terry Thomas
Stacy p gave me wonderful service I couldn’t ask for better she helped in every way I needed.
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October 2023 by Sheng Liu
Big thanks to Mr. Cory K. Very professional and respectful. Very hard to remove and replace the headlight bulb. Cory K. Worked very hard in the rain, fixed it. Very appropriate your help Cory!