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January 2024 by Tanya Kastelic-McCarthy
Weekends are the WORST. Try to avoid picking up a car at this location on the weekend if at all possible when Toby is not there. The past three times I have picked up a car on the weekend I have had to go back in because the car has been filthy. Last time Avis even tried to charge me for the damage to a car I only had for 2 minutes! After an hour + on the phone with them they finally reversed the charges. This past weekend I had made a reservation for Avis, found a cheaper rental on Budget, cancelled the Avis reservation, and was still charged for it. I have documentation to prove the reservation had been cancelled, but Avis wants a paper copy of my credit card statement?? Who has paper copies of credit card statements anymore?? Not worth the hour + of emails and phone calls I have had to make every time I have rented from them lately, especially for a $10. difference. I will just rent from Enterprise from now on.
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October 2023 by Devesh Chauhan
Renting at this place was good experience. I rented large size SUV and they gave me larger than that which was not something i was expecting.Whoever was there at office was nice gentlemen, i was little late and he called me to confirm if i still need vehicle, vehicle was ready when i reached. It was not clean so i asked him and he took the vehicle back , cleaned it and gave it to me. There were scratches on the car and he noted all the things and gave me slip so that i wont be charged when I return. Asked for CDW but i declined as i have that from my credit card.Over all this agency is good.Pros:Cheaper than other rental agencies.Cons:1.As cheaper the car quality may or may not be great, while i was waiting i had some customers come in to replace car due to issues in car2. Even though cleaned at my request but this should have been done prior ( i had to wait longer than expected due to this).
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October 2023 by Mike Henderson
Received a discounted price and the pickup and drop off was close to home. The staff was friendly and the rental process was quick. Very good experience.
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August 2023 by Gary Blair
Rented here twice.. will not go back! Had confirmed reservation for 10am...arrived at 11:10 and NO CAR was available! No phone call asking if I was still interested or was running late. Obviously no consideration for repeat customers. Customer service nonexistent! Go to Enterprise instead.
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August 2023 by Justin Elick
I have rented cars from this location twice.The first time, the car nearly had a wheel fall off before we even reached the highway. I was told they had no other cars to replace it, and to just deal with it.I found other accommodations.This time, the car literally had food all over the seats and looked like a can of soda had exploded all over the window and walls in the front seat.The alignment was off and the wheel was shaking the entire trip.The employees were friendly and kind, but these cars are not taken care of. Would not recommend. The routine maintenance needed for renting cars is an afterthought at this location.
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June 2023 by Ali Baghdadi
One of the best car rental ever. I don’t believe the rate are 2 !!!! It is not legitimate. I have been dealing with them for a year as they are very helpful, honest and fair in their rates.
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May 2023 by Zachary Brillhart
Terrible experience at this Avis location. Pickup was confusing and employees weren't helpful. Vehicle smelled like a wet dog and I had to buy my own air fresheners to even drive the car, it was so bad. Vehicle only had 1/2 tank of gas, a crack in the windshield, no wiper fluid and the service engine warning every time I started it. One of my worst rental experiences ever.
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February 2023 by Kerry Bickham
Never again. I prepaid for an all wheel drive vehicle. When I arrived I was told I’m lucky to get a car at all and their system just sucks. I was put in a mini van for a trip that was supposed to include an ice storm and bad roads. That’s why I needed all wheel drive. When arriving from Ohio to Texas we could not make our drop off time due to ice. They charged me another 222.00 and told me to speak to Dallas about the ice storm and they could comp me. Dallas told me they cannot help. They don’t care. Zero customer service. Do not do it.
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January 2023 by Nishant K.
Posting my Feb2018 rental experience, super late I know! Got a Toyota Corolla on my international license and friend's credit card, couple of days after I landed in USA. Both Hertz and Enterprise don't rent out on international license, so 5* to Avis. Don't recall the employee's name, but he was professional dealing with a foreigner!!! The mpg of the car wasn't great, but Avis's renting me on my international license and friend's credit card expedited my process of drivers license tremendously. Thank you!
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December 2022 by Vasudev Chowdary
Toby's service was excellent. He helped me out with a seven seater when the airport/other Avis centers were not able to help me. Excellent service
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September 2022 by Gary Prenger
Got the van and it was almost empty. I was lucky to get to a gas station to fill it. I returned it with 5 more gallons than when I got it.When I returned I was told to fill it completely or they would charge me $10 per gallon to fill it. The car was also dirty when I got it. I was a monthly customer but no more.
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September 2022 by Mark Mark
Excellent rental company, used Avis for the first time, very easy very cheap and customer service also great. Thanks for the team and car.
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July 2022 by James Rickman
Car sucked, but not really their fault. I had to extend several times and they made it easy when I called. Website was trash.
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June 2022 by Jim Zarley
Really wish I had done this before renting from this location.rented through Costco, will be getting a refund from them and definitely letting them know this location is ruining their image lol.... seems the issue of smells is a big one, ours smelled like rotting fish, the counter person- Mr rude, took it back and Ionized it... no change, not washed, crumbs in the dash, wipers torn, and had a turn signal go out on my way home from the agency!
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April 2022 by Tushar Ghosh
Will not be renting from this location. Bad customer experience.1. No heads up that I wouldn't get the vehicle I had reserved (premium SUV) and was downgraded. Ruined the trip from the get go.2. Barely cleaned vehicle with a stuffy odor. I had to get my own car freshener.3. Road handling was pathetic with bad suspensions and loud road noise. Barely could hear my co-passengers unless we spoke loudly.4. At the last 100 miles a warning flashed that low in oil and wiper fluid.
