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January 2026 by Timur Sadykov
Just opened my business account
Thanks Kay she was very professional and helpful
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December 2025 by L K
All the female staff, especially the darker asian one are extremely rude and cocky. Go to the one on Frantz Rd! They’re more polite and professional there. Shakila Ali helped me with my issues when nobody else would.
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November 2025 by Alexis H
Everyone I have spoke to has been great and nice. Patricia helped me yesterday and she was amazing!!
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October 2025 by Sandra Schlaudecker
Lots of people willing to help.
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October 2025 by Trevor Maher
I wanted to share a troubling experience with Chase Bank that I believe would be of significant public interest — particularly for customers who trust banks to handle their money accurately and responsibly.
On April 9, 2025, I withdrew $4,000 in cash from the Chase branch on Sawmill Road in Columbus. The teller provided two bundles of $20 bills, each labeled as containing $2,000. I placed the envelope directly into my lockbox, as the funds were meant to be kept as emergency cash.
Months later, on August 11, I retrieved one of the bundles to repay a $2,000 personal loan. Trusting that the amount was correct, I did not count the cash. To my embarrassment, my friend informed me the bundle contained only $1,000. I then checked the second bundle and discovered it was also short by $1,000 — meaning Chase had given me only half of the money I withdrew.
When I brought the issue to the branch, they confirmed the error and returned the missing $2,000. However, I learned that the branch had been aware their cash drawer was over by $2,000 on the very day of my withdrawal — yet made no effort to identify or contact the customer who had been shorted. Had I not needed the money months later, I never would have known it was missing.
The situation caused significant embarrassment and risked damaging a personal relationship. Despite this, Chase offered no apology, no compensation, and no accountability.
I attempted to escalate the matter with the branch manager. After initially failing to follow up, she finally called me after I informed her I would be escalating the matter to Chase’s executive relations team. When I stated that I believed I deserved compensation for the error and the four months my funds were withheld, she told me the matter had been “satisfactorily handled” and suggested I call her if I needed anything in the future. I told her I found that response unacceptable and would not be contacting her again due to the poor service I received. She then abruptly ended the call by hanging up on me.
If I had overdrawn my account by $2,000, Chase would have charged immediate fees and interest. Yet, when they withheld my $2,000 for four months, I did not even receive the courtesy of a phone call — let alone compensation.
I believe this situation raises serious questions about accountability and consumer protection in the banking industry. How many other customers have been shorted without realizing it? What policies are in place to notify customers when such discrepancies occur? And why is there no restitution when banks make these kinds of mistakes?
UPDATE: On the same day I originally posted this review, I received an initial response from Chase’s Executive Relations department stating that I was not entitled to any compensation for the error. Last week, following my appeal, Executive Relations reconsidered and awarded a $200 credit for the incident.
While I appreciate that some acknowledgment was ultimately made, this outcome only underscores how poorly the situation was handled from the start. Had Chase offered that $200 at the time of the error — along with an appropriate apology — I would have gladly written a very positive review. Unfortunately, after months of delays and dismissive treatment, the gesture feels like too little, too late.
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July 2025 by Andrew Fodor
Nice place and people. They were very helpful and I only had to wait a minute. My gf says Chase is the best bank in Columbus.
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July 2025 by Jess
I had a great experience thanks to the outstanding customer service from branch manager and personal banker, Anna. She was friendly, patient, and went above and beyond to help resolve issues with both my personal and business accounts. Truly appreciate her support and professionalism!
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November 2024 by Ryen Boyden
Mayank helped me today and he was extremely nice and professional! Everyone and this bank is very helpful and so kind.
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November 2024 by Rahim Boudraham
They do a very good job, a fantastic personal welcome
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July 2024 by rory
No atm outside but has the stalls in place.
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July 2024 by Howard Holder
h ATMs are completely gone?
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July 2024 by Ramarao Gaggara
It was great pleasure talking to Chase bank staff to open my checking account, got great suggestions and recommendations. Highly recommended.
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July 2024 by Ben Oros
ATMs are actually missing, even though the green light indicates they're open. Hours are typical lazy banker hours, and they don't allow you to use the ATM inside after hours so even the one working ATM is somehow just as lazy as the staff.
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June 2024 by Donelle Darkes
I pulled up through the drive thru ATM and both ATMs are completely gone?!
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April 2024 by Brennen Rogers
Best bank in Dublin very friendly staff
