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November 2023 by Debra Feeney
CVS on Sawmil and Hard Road is the best CVS in the country. I travel and use them everywhere I go. The pharmacist are amazing. So kind, patient and knowledgeable. The store staff is the best. Always there to greet and to help.
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October 2023 by Mayra V Villarreal
We had appointmens for vaccines, the sistem let us schedule the appointmets, 3 of them, we drove here just to be told they were all out for lunch and we needed to reschedule, you need to work on organizing your business and not wasting people's time
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August 2023 by Jane Grant
Very efficient
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May 2023 by Google user
I am writing to you today to bring to your attention a concerning experience I had at one of your CVS locations 7470 Sawmill Rd. I dropped off my prescriptions with the assurance from your staff that she told me that CVS had all the medications I needed and that they were covered by my insurance. However, when I returned after an hour, I was informed that one of my medications was not covered by my insurance and they are not ready also. Also the person name is Spencer told me that he does not care about my situation. This is also unacceptable. If the CVS does not care the customer, who cares? This situation is particularly frustrating because I was assured that everything was in order and I made a special trip to the pharmacy to pick up my medications. To be told that one of the medications was not available and that it was not covered by insurance after I had already been waiting for an hour was extremely disappointing and inconvenient. I believe that this situation could have been handled better, and I hope that you will take steps to ensure that it does not happen again to other customers. If a supervisor see this comment and take action I would appreciate it. if you could investigate this incident and provide me with an explanation of what happened, as well as any steps you plan to take to prevent this type of issue from occurring in the future.
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April 2023 by Fatih Ozkul
I am writing to you today to bring to your attention a concerning experience I had at one of your CVS locations 7470 Sawmill Rd. I dropped off my prescriptions with the assurance from your staff that she told me that CVS had all the medications I needed and that they were covered by my insurance. However, when I returned after an hour, I was informed that one of my medications was not covered by my insurance and they are not ready also. Also the person name is Spencer told me that he does not care about my situation. This is also unacceptable. If the CVS does not care the customer, who cares? This situation is particularly frustrating because I was assured that everything was in order and I made a special trip to the pharmacy to pick up my medications. To be told that one of the medications was not available and that it was not covered by insurance after I had already been waiting for an hour was extremely disappointing and inconvenient. I believe that this situation could have been handled better, and I hope that you will take steps to ensure that it does not happen again to other customers. If a supervisor see this comment and take action I would appreciate it. if you could investigate this incident and provide me with an explanation of what happened, as well as any steps you plan to take to prevent this type of issue from occurring in the future.
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April 2023 by Eithne C.
I received excellent help from an employee named Ersilja today. They were professional and kind and I had just come from a Walgreens where I got minimal help.
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September 2022 by Nadira Y.
My husband and I came to this location to get our COVID booster shots. On a Saturday afternoon, it was quite busy. We had already made appointments online for our shots. You can choose to do it as a group (up to 4 people I believe), so you can have the same appointment time. After we got to the store, we checked in via a link we received on text. We were told to wait by the pharmacy and that we would be called. We waited about 5 minutes and then were called in by the pharmacist. The pharmacist was quick. She did not ask for our physical vaccination cards or even on our phone. She just asked when was the last COVID shot we got. We were instructed to sit for 15 minutes after the shot.I did not like the fact that we did not receive a booster information sheet afterward. I think it is something important to have, especially since now there are multiple booster variations available.
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July 2022 by bert collard
Good service
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April 2022 by jami durbin
Completely unhelpful, rude and unorganized. I suggest filling your prescriptions elsewhere. They do not communicate with you about what is going on until you're to a point where are in dire need and you reach out and then they honestly do not care. They don't update you if a prescription is taking longer to fill than they originally quoted or tell you why half the time you have to seek those answers out. They make you do all the legwork of calling your doctor contacting insurance and what not if you have a problem with your meds. If they are out of something you need they won't even call another Pharmacy for you. I have had nothing but problems with this Pharmacy and definitely feel like I'm just a number to them. they could care less that without these medications I will quite literally die.
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May 2019 by Gerald S.
This review is for the Minute Clinic specifically This place is worthless. We have been here multiple times for our family over the past year, mostly when we had strep. They run some quick test that they say is 95% accurate but it has been negative every time that we've gone and they always call the next day when the lab test comes back positive. By then, we could have been on antibiotics for a day or two and stopped the spreading of the illness around our family. They lie about the test and then send sick people home. Don't waste your time and money.
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April 2019 by Andrea F.
Hands down the worst CVS location on the planet. I don't have that many medications I need often, but in the rare occasion I need one, the medication is usually out of stock or on backorder. Which, this itself is fine - no problem. And if they'd just tell me "hey, we really don't know when it'll be available" then fine - I'd just figure something out. But instead--I've had this happen to 3 different medications within the past year--they tell you "oh it'll be in tomorrow." Then when you call the next day, "oh no, tomorrow it'll be ready for sure" and it's CONSTANTLY "tomorrow." Normally it's whatever. But this time, I ordered on Monday. They said "tomorrow" every day until today (Friday). I finally get irritated enough bc this whole time I've been telling them I'm leaving the country for a month for work next Thursday so I NEED IT. Today, I finally force them to give me a real date and she responds with "well it looks like our suppliers won't even get it in by the end of the year, so I'd check with another pharmacy with a different supplier of I were you." ARE YOU KIDDING ME?!? You wasted A WEEK of my time, promising that it would be in. If I'd known there was a chance another pharmacy would have had it (kept saying manufacturer backorder) then I would have done that the very first time! ZERO communication skills here. I hate this place.
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March 2019 by Rebecca L.
If I could give zero stars I would. They tried to charge me double what I usually pay at the CVS i moved away from ($150 for my dogs meds instead of $60-70) When I told them that they told me I should go online a research discount cards and that I was SOL. I went back to the old CVS and it was the same low price. They were in disbelief about the other pharmacy. Once they told me a prescription was on backorder until the end of the following month and that I'd "have to work it out with my doctor". I didn't have time and got a notification that is was ready for pick up two days later (a script I didn't need right away, but still). It's never ready when they say. They tonight said they couldn't fill my prescription until 8. I get there at 8:20 and they say they still haven't started it and said it would be another 15+ minutes. I dragged my daughter to come after her bedtime to get it and decided just to try again the next day. Literally as I turn the corner I get a text it was ready (2 minutes later). If you value your time and sanity, go to literally any other pharmacy
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March 2019 by Melissa D.
This is a very friendly location for the most part, always quick to help. I have noticed a few things that are not that pleasant. The store manager gives off an unpleasant vibe while checking out customers. It's not inviting, and I notice when I have been there in the evenings that one of the security officers acts strange when walking around in the store. He peers around corners in a creepy way, kind of stalker-ish and I noticed he would do it down an aisle where there's like one or two people ( including an employee working with product or helping customer ) and from what I have seen it does not look like they are trying to shop lift. I have never seen an officer be like that anywhere else thatalso when I have checked out a few times, this officer has flirted with me while waiting in line, it was awkward cause he looks old enough to be my dad. Gross :( I hope sharing this helps, this location is not very inviting and I think that should change.
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February 2019 by Brett Siksnius
They sell beer and wine here
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October 2018 by Nathaniel Thomas
Service is excellent