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December 2024 by Philip Moneypenny
Absolutley horrible bank!!! They have frozen my account several times and never seem to care about the headaches that they casue me! I also bank at Chase across the street and the quality of service is night and day!!!!
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February 2024 by Paul Tocknell
An awful bank. Do not bank here. I have had customer data stolen (internally) and fraud committed because of it. Their employees are apathetic and not even aware of simple terms like “payoff amounts” - Avoid using 53!!!
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July 2023 by MOANDSIMBA 4WORLDPEACE
I have a lot of $ at this bank and used to be great employees but went recentlh to withdrawl$6500 cash and was so direspected by two female employees not heidi(heidi was so great) this branch is a dump now, i left without my money and drove 25 min to another 5/3 to withdraw exactly same amount$6500..fire everyone here exept heidi or im withdralwing everything frol 5/3. Im talking about the branch in old dublin metro park place by the greaters not the one in muirfield...please address this bank with some seriousness
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April 2023 by Blanca Arellano
5/3 is a good bank. This location is awful. The teller is always so rude. He was so rude I had to drive 15 mins to a different location. If I could I wouldn’t go visit this 5/3. The staff at all the other locations are always nice and super attentive.
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January 2023 by Kiwi Lala
Usually it's good but you see a lot of new employees. It was closed the day after Christmas which was disappointing.
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October 2021 by David M Baker GG
I recently had issues with the 5/3 credit card customer service. I could not understand the person and the issue had not been corrected 1 1/2 months later. In frustration, while still "steaming", I called the 5/3 banking office on Avery/Muirfield Drive, Dublin, Ohio directly. A staff member from this office, Ms. Courtney Kitchen, was outstanding and went above and beyond to rectify the problem. She also followed up with a phone call several days later (which was totally unexpected). Exceptional individual, a real keeper!!
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July 2021 by Dave Held
I give this location 5 stars. Great customer service. The officers are always attentive to my banking needs.
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November 2019 by Bidisha Nag
Good bank and service in general but very high turnover rate. Once I get used to a banker he or she is not there the next time.
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February 2019 by Rosa Alvarez
No no no. Terrible customer service.
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October 2018 by Amanda Tripp
The teller is always rude never a smile on her face. You would think after me returning to the bank for the same problem twice in six months she would have found a way to fix it! But no just rude and follows same procedure.
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October 2018 by Heather Anderson
This is my first time writing a review for anything on google but this Branch at Perimeter Drive in Dublin OH was terrible. We have loved banking with them and usually go to then Dublin-Granview Road branch and they are so wonderful and helpful!
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August 2014 by Jeff Gross
Wow! What a terribly run business. I was just trying call them and get a person on the line so I could ask about opening 2 new accounts for my children. The automated phone system didn't work properly. When I pressed the number to speak to a live person, it kept repeating the hours. I finally pressed the number to report a lost card and was transferred to a call center where John answered. He had no interest in helping me so I asked for a supervisor, to which he responded "I need your account number or social security number." I said "no" and he transferred me to Pam, agent 985060. She was not very helpful until I asked for her name and told her I was going to post this on the internet. Then her attitude changed dramatically, although she said the branch is too busy so I'll have to call back later in the week. I suggested we conference in the branch, but she couldn't. Then she offered to call them herself for me. She did, called me back and said she couldn't get thru either so "they must be too busy." All I wanted to do was find out what I need to do so both of my kids could become customers. Glad I learned about how they operate BEFORE we opened the accounts.
