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February 2024 by Maryna Kohut
Exceptional Experience! I express my profound gratitude to Eric, The knowledgeable and patient team member at the Dublin Lexus dealership, whose unwavering dedication played a pivotal role in guiding both me and my family through the intricate process of selecting the perfect car. Eric's extraordinary patience became evident during times when I needed to reschedule our meetings, providing ample space for contemplation without pressure. While exploring various car options and even placing an initial order, I eventually opted for a completely different model. Eric exhibited remarkable tact, patience, and equipped me with comprehensive information to ensure a well-informed and comfortable decision-making process. My heartfelt thanks extend to him and his entire team, who skillfully orchestrated our deal, facilitating the seamless purchase of my Lexus. A sincere appreciation to all involved!!
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January 2024 by Carol Valentine
I love having my car serviced at Lexus.They are so thorough. Sends you a text what has to be done, what can wait and the things that passed. Very helpfulAlso the best part is you can get a loaner car.I work with Mike and he is extremely helpful. Been working with him for over 15 years. So nice when you have someone you trust.We might be looking for a new car and I would definitely go to Lexus
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January 2024 by Jennifer Crocker
Trevor was very kind, patient and went above and beyond with his customer service. We had been looking at RX 350’s and I was getting very tired of the run around from some other dealerships. Trevor answered all of my questions and made sure I never felt pressured to buy. We bought a 2021 RX 350 and I am so happy! the entire staff at Germain Lexus of Dublin was amazing!
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January 2024 by Bob Yazrombek
Morgan Williams is the best car sales person I have ever dealt with at any dealership. I have bought 2 cars from him and my wife the same. The service and knowledge that he has shared with us over the years is second to none. Thank you Morgan!!!
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January 2024 by Son To
Patrick Moffett takes great care of me when I am in for Lexus service! His professionalism and friendliness keep me coming back for both of our cars. We just moved back to the area and was lucky to get connected with him.
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January 2024 by Mark Ketzler
I recently purchased my latest Lexus. I went back to Germain of Dublin because of the positive experience I had when I bought my previous Lexus. The experience was excellent. My salesman, Trevor, was great to work with and Ryan, in finance was also great. The process from test drive to driving of the lot with my new car was low pressure and pleasurable. I would recommend Germain of Dublin to everyone.
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January 2024 by Debbie Daup
Have nothing but good things to say about the service at GERMAIN Lexus. Patrick and Jason take care of me from the minute I pull in until I take my car home. The crew that worked on my car is top notch. All work was done well and they keep my car in great shape. They have taken care of my car for over 200,000 miles and assure me it has many more miles to go. Thank you service crew!
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December 2023 by Thia Moeunly was
I had a fantastic experience at this dealership! The staff was friendly, knowledgeable, and went above and beyond. The financing process was smooth and easy, and I never felt pressured to make a decision. Our salesman Morgan was very committed to customer satisfaction, accommodating and managed to get their newest SUV edition 2024 TX nightfall with grey interior with the paranormal sunroof that isn’t easy to come by. We appreciated it a lot- Now let this new journey begin with our new whip.
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November 2023 by surachai vilasineeekul
Just pick up my wife’s Lexus that was dropped off for some maintenance service at Dublin Germain Lexus, the car was nice and clean from inside out, Patrick is amazing guy to deal with through the whole process, very professional and cares for customer like me, and every other for sure! We are very satisfied with his and the whole staff friendly serving and kindness, definitely will return with next service, thanks
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November 2023 by Julie R. Wills
Jeff and his service team always do an outstanding job!!Proactive communication throughout process and help you make informative car care decisions.Appreciate the entire service team and for how busy my schedule can be!!Julie R. WillsJulie & Company
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November 2023 by Susan White
I always receive outstanding service at Germain Lexus of Dublin. Today was just an oil change, but Patrick had me in and out very quickly. He even gave me a discount! There's wifi in the waiting area so the time passes quickly.
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November 2023 by Douglas B
Great service and experience every time I’m there!Josh Welsh is the best service advisor and always pleasant to work with!
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November 2023 by James Sigworth
I’ve decided not to use Germain Lexus in the future for any service work. I was politely told that my car was in great shape, but I should probably have the tires rotated by who every does that for me. I checked and it was confirmed that the tires on my Lexus were purchased at Germain Lexus. I asked if the rotation was a part of the purchase. No, I was told and it would cost $50 to have them rotated. Since I had just spent $125 for an oil change I left the dealership more than a little bit unhappy.I realize that I’m going to pay more at a dealership than any other place for service, but I am really interested in keeping my car to at least 200,000. This is my third Lexus and I know they’re very dependable. But there’s a limit to my generosity. I’ll find a good mechanic that I can trust to service my Lexus. I have many friends who are offering suggestions for my next service.
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November 2023 by M S
My service's are always exceptional. My service rep is Josh W, he always go the extra mile making sure that I am a satisfied customer. They take excellent care of my car, and I am offered a rental car while my car is repaired. Now you can't get any better than that!!! Also upon my arrival, Jordan in services always greets me with a kind and caring smile. He makes sure my car leaves the service center clean!Maxine
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October 2023 by Loocid L.
Parts became very oblivious and short over the phone. I'd trust people with better demeanors to work on my car. So much for a welcome being new to the area. Il take my business to another Lexus dealer.
