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March 2024 by Alex Lubbers
Management straight up lied to me when I tried to return my car here (on a Friday at 4:40…I think they just wanted to leave) and made me drive 30 minutes to the airport to return. There are other locations not too far away, so yourself a favor and rent from there.
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October 2023 by Jay
After a horrible experience with Enterprise, I was pleasantly surprised by Hertz. In and out with a new Corolla. No wait. Competent customer service. No hassle! Skip the headache and start at Hertz!
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June 2023 by Jarek Marsh-Prelesnik
Not only did you never reach out to me, but I called the office and was told that one of your employees would look into my file and call me back. Surprisingly I never receiving a call back from the office. Now the shady fleet company you contract sent me another letter saying I owe them money for a windshield on a car that was damaged when I received it. On top of that they want close to $800 to fix a $300 windshield. What kind of scam are you running.
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April 2023 by Mrs K.
Great service! After the reservation was made, we got a car very quickly.
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March 2023 by Bobby St. Clair
Fantastic customer service and they were a huge help and were very accommodating to my unique requests and situation. Morgan especially was very helpful!As for their specific fleet, I saw a bunch of RAV4, Camry, CX-5, and Tiguans (I'm sure they had more, but this is what I saw the most of).
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November 2022 by John Doe
Very sleazy. I returned my car half an hour before my reservation ended, and a week later I find that I was charged an "extra hours" fee because they hadn't logged the return time until a few minutes after my reservation ended.To their credit, the car was clean and they did refund my money after I called and explained the situation, but I will not rent from here (or any Hertz location) again.
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September 2022 by Pete J.
Eleven years ago, Hertz rented me a van while my van was being repaired. I was a single mom with six kids at home back then. My card was declined for what my insurance didn't pay. I don't recall being contacted about this nor them perusing the debt though it was a long time ago, and I was struggling financially at the time. Now, ELEVEN YEARS LATER, I have excellent credit. In the time since that happened, I could have filed bankruptcy and restored my credit. Now, in spite of my high credit score and financial responsibility, I am still on a "do not rent" list. The corporate practices of this company and it's affiliates are entirely lacking in compassion and ignorant of the realities of working people. Do not support companies that practice this level of unforgiving classism.
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June 2022 by vijay reddy
Very bad customer service , currently renting a car at this location , called several times for car switch as I am getting maintain ace required, it’s being week plus but no response from them.
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March 2022 by Ms BS
First, they NEVER answer phone. And when they finally do it is obvious they are under staffed and under payed. They are so stressed they are rude and not accomadative. Not a pleasant experience for any of us
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February 2022 by Thomas Schafer
Friendly representatives. Worked with me to get the best car on super short notice. Good all around.
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September 2021 by Sarah Kouns
At this point I would not recommend Hertz at all but especially not the Sawmill Rd location. The manager is deceitful, and the Hertz customer service will not help at all. Be prepared to pay for late and cleaning fees that are false. I have been using this location for years because it has had the nicest cars. Since they changed managers, I will not go back. I have never been treated so poorly as a loyal customer anywhere ever.
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June 2021 by Hashim Aldahan
Horrible place also horrible service I wish if I can give you guys zero starDirty cars saying oh it’s has insurance on it but if anything happen you need to pay from your packet don’t go there if you need nice cars
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July 2020 by Ricardo Klindt
Bad attention
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March 2020 by Dominic Rosshirt
Wonderful experience renting a vehicle from Hertz, very friendly staff and the Manager Cristy made sure that I was totally satisfied with my vehicle! I would recommend this location to anyone in search of a rental!
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March 2020 by Ted McKenna
Great customer service, and good rates!
