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October 2020 by Kelly M.
I called today and was transferred to the appliances dept. A gentlemen answered and I explained that I was looking to buy a washing machine and having trouble with the web site and another location was out of stock. Before I could finish my sentence, he jumped in to tell me "well I can't order anything. We don't have stock in the store, we'be never had any in stock in the x (I can't remember the number he said) number of years I've worked here. It's because of covid, and parts come from Mexico and China". Quite honestly, I was taken aback at how aggressive he was being. I cut in to ask how I was supposed to request if I could buy something bc I felt like I was getting the runaround. He replied that "he would never do that bc HE'S A CHRISTIAN" (he shouted this). Apparently declaring your Christianity aggressively means you get the benefit of the doubt in the face of icky behavior. At this point, I reminded him that he didn't even ask which washing machine I was calling about so I don't know how he was so certain that it wasn't available. As he started backpedaling, I decided I wasn't going to spend that much money at a company that thinks this level of customer service is ok, told him "never mind, I'll call Lowe's" and hung up on him. He was looking for a reason to tell me no and why before he even let me ask for what I wanted. How do you know you can't order the washing machine I want when you didn't even ask which one it was?Now I have an $800 washing machine being delivered by Lowe's tomorrow.
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October 2020 by Charles Gable
I normally have easy time setting up schedule service with Home Depot. I cannot believe they did not have anybody to install a simple bathroom fan mind-blowing.
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August 2020 by Jason Greenwald
Home Depot sells returned items that are missing pieces. And they don’t inform you it’s a returned item. When you call to ask about it, you will be treated like garbage.
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August 2020 by R. C.
Very disappointing! Staff followed my Hispanic husband all over the store. Not to offer help. Nobody offers help finding things when he is in the store shopping. However they Surround him at the self checkout and asked him ... "what was going on" Didn't ask how they could help? Didn't offer any help... just bullied him until he was sent home... completely deflated and without the $16 dollar item they thought he was stealing. My husband is a very honest man. He has never stolen a thing. He stopped at the corner of a shopping center in the dead of winter and took his coat off gave it to a homeless man and drove away. Today he was treated like a criminal, without committing a crime! In today's world this comes as a shock to me. My husband got to this location realized he didn't have his wallet. Before going in he did a quick search to see if they take Apple Pay. The post dated 3 years ago said they did. He walked in and asked if they take Apple Pay. The clerk said no, we are told this frequently and some staff members just don't realize that they are capable of taking Apple Pay (at many companies). At this time he thought, I'm gonna go grab the item and see if it's gonna work. This is when the same clerk that said no... followed him. Then he along with several others surrounded him and bullied him until he left. At no point did someone say, Sir I don't think it's going to work but feel free to try... or even how can I help you.! They stood very close, to close for social distancing ... and kept getting more and more rude. He was nervous, and upset and couldn't even concentrate... he got home more upset than I have ever seen him! We will not be back! If you want to give money to these racists... do so! We won't!
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August 2020 by Josh Caiquo
Some of the absolute worst service I have gotten from a home depot. No one is ever in the aisles and they act like they don't want to help you. When I did finally get someone, the gentleman Todd was not helpful at all. When I asked him to help find an item he walked with me to the aisle and as soon as another lady asked for his help he walked away without finishing with me first. Horrible experience
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July 2020 by Brian Jeffries
Friendly people doing their best.
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October 2019 by Katy Jones
This store has absolutely no intrest in helping female customers. I found 2 of the 3 things I wanted, and looked around the store for 45 minutes, when I finally gave up and asked I wasn't listened to and was sent to the wrong area. I wanted fore arm lifting straps not tie downs. I asked for lifting straps..
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August 2019 by Dara T.
This is basically an average home improvement store like Lowe's. Their Garden Center carries baled straw, which is sometimes hard to find otherwise. I rarely buy plants at their Garden Center because they only carry over-priced branded plants.They generally have miscellaneous warped lumber for 70% off regular price.
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July 2019 by Saphace A.
They've got a big 'ole parking lot! I parked close to the farm next door and enjoyed looking at the horses. So peaceful!Home Depot is pretty much the same layout wherever you go. It's easy to find staff if you need help. I had my phone though, and if you look up the item on their website, you can find the aisle that it's located in for your particular store location.I found air filters and twine pretty quickly!I used the self checkout and was outta there in a jiffy.Not sure when I'll return, but it's almost therapeutic to hang out at a hardware store!
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July 2019 by Timothy W.
Today was my last trip to the Home Depot on Sawmill Rd. Not only am I a "Contractor Pro" I spend 10's of thousands of dollars with Home Depot every year on my super high interest rate credit card from them too. Not anymore. I was picking up some 2x4's and plywood for a customer I'm doing work for, and the whole rack of 2x4's had black mold growth. I took them off my cart and decided to just get the plywood I needed. The plywood was a shelf higher than I could reach so I stood on a wood pallet and began pulling the couple sheets back towards me that I needed. I hear a very stern GET OFF THE WOOD!!! YOU CANT DO THAT he said, instead of hey sir can you please not stand on the pallet, and let me give you a hand when I'm done with this customer. Nope. He just yelled across the aisle in a very unprofessional manner. Customer service is huge to me, and this was the straw that broke the camels back. I just pulled into my new home for home improvement. LOWES!!!
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June 2019 by Bea L.
Dear Home Depot on Sawmill...let's play a game called-never will I ever, I'll go first. Never will I never give you one more red cent. After driving 30 minutes WITH my 15 month old son in tow-to your specific location, knowing what I need, inventory SHOWING not one or two or three items in inventory...a power tool, Father's Day weekend...online inventory showing 9-10+ pieces EACH, just put it in your cart and pick it up in the store is what your website says. Ha! Considering it's father day weekend your buyer probably should have expected power tools to be in demand and floor staff should have done a better job at keeping end caps/displays full with what was STORED in the upper bays...especially the items that were ADVERTISED ON THE FRONT PAGE OF YOUR CIRCULAR! But your staff, most specifically Charlie-who self-proclaimed that because was an employee who's been there the longest of anyone he "knows" his department=power tools, he and ONLY he knows best. Tell Charlie he don't know Jack! First, he advised me that the item I was looking for (Makita drill-standard stock) could ONLY be ordered online-quickly dismissing me. Not...hey you can go to the customer service desk and they can assist with ordering and having it shipped direct to you. Just...nope, not available, gotta' order online and started to walk away from me. I realized instantly he was looking to go home. He couldn't have been any less interested in doing anything remotely close to helping me. Even AFTER going to the customer service desk and asking for an associate from power tools to help me-Guess who come strolling by? You guesses it...can't be bothered Charlie...who I then needed to ASK to bring over a ladder to look at what was stored in the upper bays. He just stood there...looking at me, after bringing the ladder over he just stood there, didn't bother to go up and let me know what they have. Nope. Just stood there and finally asked...well which one do you want? it was at this point that I gave up. I had said to him at least a half dozen times...I'd like a Makita brand drill. A better than average one that can handle all kinds of jobs. It didn't have to be the advertised special for $99. If I needed to spend $150 or even $200 it was to be a Father's Day gift so money wasn't the concern-quality was. I practically BEGGED him to sell me good option. A blank stare was what I got. And that was when I was done and dismissed him letting him know I realized he was more concerned about getting out of there than helping me. ***also Makita stock in the aisle is locked up so unless you can find what you need on the end cap you HAVE to ask for help. Did I mention there are also cameras that ring and go off in this area that monitor traffic??? Yet-I couldn't get anyone to actually help me. BTW...after my second interaction with can't be bothered know-it-all Charlie I went BACK to the front desk and asked for the GM's name. The guy behind the desk although apologetic also didn't bother to say...hey, if we have the product...let's make this right and get you what you need. Nope. Just...sorry...so sorry...as he kept counting his till ready to close his register out. †For anyone who feels bad when brick and mortar stores close...THIS is why. #endrant #lowes4life
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May 2019 by Greg V.
Probably a great place--unless you want help. I made the decision today to purchase a new suite of kitchen appliances. After researching my options, I chose to got to Home Depot on Sawmill Road in Columbus, Ohio to look at the options to which I'd narrowed my choices and to order my new appliances. I was looking at the dishwasher I thought I wanted, but wanted to see the other options. There really weren't many. As I looked through the department, one woman was on a computer, one man was with a customer at the desk, and another woman walked through drinking her drink. I continued to look around to see if I could answer my own questions. A little later, the woman with the drink looked at me and then walked away. "Can you tell me if anyone is working in this area?" I asked her. She literally huffed and told me "I am, but I'm with someone" (she wasn't with someone). I told her, "Okay, well go do what you need to do." Then I left. What the serious hell? Genuinely, I never shop at Home Depot, but the deals you all were listing for appliances were appealing. I fully anticipated to walk in, be greeted, and have someone help me answer my remaining questions. I always try to empathize--maybe they were slammed? Maybe she wasn't feeling well? Maybe something was distracting her. But genuinely, to have her look right at me and walk away was a genuine lapse in common courtesy. If she had said let me know that she is interested in helping me if I can just hold on for a moment--or had asked if she could answer a quick question--or anything that helped me feel like I wasn't inconveniencing her by being in her department, it would have made all the difference. As it is, I am confident that I will not return to Home Depot to make such a big purchase. As a customer, I never like to thread that negative energy into my home improvement projects. I would imagine that, if someone in management knew this was how the appliances department responded to people shopping for appliances, they would not approve. I DID try to call customer service (I never got through) and the store manager (I was told he's too busy to take a call. I asked for him to call me back, but am not optimistic that he will).
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May 2019 by Shawn F.
2 hours to have blinds cut, employees cannot find any manager at all. Come here a lot, store is poorly managed and staff are clueless or overwhelmed. Not their fault, management.
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April 2019 by Dee Dee L.
We went into the Home Depot 5 min before 6pm on Easter and heard an announcement that they were about to close at 6pm due to Easter so we hurried and grabbed all the stuff and checked out at the Customer Service area when all of a sudden we heard a lady 10 feet behind us saying,"We're f***ing closed....get them out..... I'm not scared of them", and noticed it was either a manager or a supervisor wearing white and not in uniform, talking about some customers that had just walked into the store. Then the cashier that was ringing up our stuff started chatting with the cashier next to her saying, "I can't believe how bluntly those guests just walked in", right in front of us. I know they all really want to go home asap, but PLEASE, be professional, respect the guests even if you don't want to, pretend to put on a happy face, don't curse in front of your guests like we're not there!!
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April 2019 by Niraj Varia
Most amazing customer service I have ever experienced. Especially MOD - Logan and Nishat are the best. This is how all customer service should be at all Home Depot. These employees are the real assets of the company. Thank you guys.