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November 2023 by Victoria Bergdahl
By far the worst customer service I’ve experienced from Huntington. Terrible communication skills.I should have looked online instead of wasting my time to go to this specific branch. I later found out the female teller was a new employee which explains a lot.I was told to wait to speak to a specialist to sort out the simple situation that I went in to resolve originally. I waited without communication for 15 minutes. Prior to this I overheard the female teller and the “specialist” Adam that he had to finish some things first prior to seeing me and overheard them talking poorly about me. As 15 minutes went by without communication I went to the teller and asked how much longer it would be being that I had a client to attend to and he said 15 more minutes. There was no one waiting in the bank except myself.Ridiculous and totally unacceptable! This staff needs to be trained properly on their customer service and communication skills.
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May 2023 by Sarah Bach
I cannot recall the service member's name, but she was incredibly kind, helpful, and insightful while making a large withdrawal. She helped us make copies of our paperwork. Overall, it couldn't have gone any better.
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May 2023 by Debbie Sebastian
Great staff, great help. Huntington is lucky to have this hard working staff. They have helped me numerous times. If there are negatives, they must look at themselves because these employees do everything they can do for customers!
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November 2022 by Tammy SIGMAN
These are the rudest people at a bank I've ever met. Went to cash a check, it was like pulling teeth. Then she tells me after all that waiting that it's a $10 fee. Didn't tell me in advance. I said not thanks and she practically threw the check back to me and didn't even say thank you or goodbye. Wow....lots of bad reviews on this place
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February 2022 by Sam G.
Nice enough people, but not adhering to masking indoors. Seemed a bit unprofessional and overly casual, as everyone in the bank knew our purpose for visiting (eg; other teller walked right over to listen in). Just uncomfortable.
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June 2021 by Jack Boulant III
The inside office was closed due to all of the bankers being sick.Ann told me to go to another branch.Extremely condescending.
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December 2020 by Tara Bhatt
The staff is professional and always ready to help.
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November 2020 by Tina F.
The ATM isn't covered and the drive up is very narrow! Rainy day- trying to make a transaction and had to drive away because of the rain. Rethink the design and add an awning or some sort of coverage!
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December 2019 by Julia G
I called a couple of times to see if they could cash my payroll check and open an account. Both calls I waited more than 5 minutes to speak with someone. One other time they actually hung up on me.
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September 2019 by hana ibrahim
Horrible customer service, I waited 15 minutes for the banker and they had no customers at all with them, and I got tired and left and as I was in my car ready to leave the banker followed me and asked if he can help me, I wanted to run him over but I just left, never going back their.
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June 2019 by H W
I asked to have my $20 bill exchanged for 1 $10 bill and two $5 bills and I was told I needed to provide a photo ID. I don't believe the money laundering act is meant for this type of transaction. I will be closing my accounts with you now!
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March 2017 by Velusamy Velu
Friendly and helpful staff
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December 2016 by Tyler Hughes
Horrible customer service at this branch, nothing but issues.
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August 2016 by Liz M.
I use Huntington for all my banking needs including my mortgage. I needed some paperwork notarized and they did it for me for free. I thought it was great service! Everyone is always friendly at this location and they always have mints and coffee if there is a wait.
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December 2014 by Steven Gilbert
This place was quick, Anyone complaining about them being slow should go to the location on Cleveland Ave in Northern Lights Shopping center.....
