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April 2023 by Kevin Black
Very professional and knowledgeable about taxes.
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April 2023 by Bob Bills
Tax prep went fine but I did not receive the senior discount that I have in the past, even though I asked if I was getting a discount. She just ran my card and gave me the receipt with the rest of my paperwork. When I got home if saw I was charged $570. I called Jackson Hewitt main number and asked why I didn’t receive a senior discount. I was transferred back to my local office where I was given three different answers and then basically told tough luck. I wasn't allowed to speak to a manager. $570 for 30 minutes work. Most doctors don’t make that kind of money.
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April 2023 by Bill Holcomb
The fees to do my taxes were too high ($600).Will not use them next year!!!
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April 2023 by Ilona Erossy
Very friendly knowledgeable. I had a great experience
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March 2023 by Mary B
Absolute worst experience with filing our taxes at this location today. It took two and half hours of torture for a straight forward tax return. The person that filed our taxes was nice but incompetent and had to text or call manager or colleagues for literally everything. My husband and I both left very upset and stressed and have zero confidence that everything was filed correctly. Lack of adequate training was noticeable and this person should have not been left by herself without any supervision to do a job that she apparently needs a lot of help with!
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March 2023 by Jennifer Becerra
The absolute worst experience we have ever had at this office! Susan K on Sawmill Road made so many mistakes with our filing. From placing out social security numbers with the wrong person, saying that my husbands spouse was himself, and forgetting to put in my educator expenses(which when we had her fix all the mistakes saved us another $100.). We will not be returning to this location!
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May 2022 by Bill Wilson
Rocky and staff at the sawmill location where professional and through. I would recommend anyone who is need of a professional to go to them. While their services are not free the money spent is well worth it.
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May 2022 by Baloo Jankins
Rocky and staff at the sawmill location where professional and through. I would recommend anyone who is need of a professional to go to them. While their services are not free the money spent is well worth it.
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April 2022 by Karen Treadway
We started using Jackson Hewitt a few years back and have been very pleased with their service, We have never had a problem with them. Your fee is determined by how much paper work they have to do and a couple of years we had a lot. They have an employee on Sawmill named Rocky that is very good. Very pleasant and easy to leave your taxes and come back later to pick them up.
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April 2022 by Emily Anderson
They were amazing and kind. The took time to work out some kinks. They kept me updated. The even were understanding when I had to bring in my toddler. The whole team was friendly and I was even able to crack some jokes with them. I felt completely comfortable with them. I really appreciated their patience with me.
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April 2022 by Richard Englund
Have used them 2 yrs in a row now ..& each time they’ve done a great job. Have absolutely no complaints with them. They’re my go to tax people when it’s time to file
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March 2022 by genesis molina
Rocky was amazing. He was very helpful, and answered all my questions. This is the third year that I have my taxes done with Jackson Hewitt. Thanks again.
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March 2022 by Christine Matovina
I have been going here for the past 15 years. They are professional and thorough and really know the tax laws.
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February 2022 by Christiana peele
This is my second year going to this location and I can say Rocky is a friendly respectful and great person to work with I would come here as long as I live in Columbus Ohio.
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June 2021 by Melissa Kemp Barnhart
Very responsible, friendly and professional .
