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November 2023 by E H.
This Kroger used to be ok and convenient, but the new self-checkout is an absolute disaster. If you want to see how not to implement a self-checkout system at a store, come here and have a look. Make sure you have plenty of time though.
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September 2023 by Dexter H.
I have a disability called postural orthostatic tachycardia syndrome. It effects me in that I am at risk of passing out from change in position (ie: bending over) . This kroger is not ADA accessible. Every single lane is a self check out lane. This makes it hard for people with disabilities to check out their groceries. Pick up and delivery is an option but it is an extra fee. I understand for delivery why there has to be an extra fee. Pick up is an extra fee for orders under $35. Here's the issue. Not everyone has access to a car. This Kroger in particular is right next to the bus stop. Making pick up for those individuals not an option. Also for people who just have lots of groceries making them scan each individual item takes a long time and hold up the line. There should at least be one regular check out line. This was a very poorly thought out idea. I will not be coming back I will now only be going to the other Kroger across town. I shouldn't have to ring up $400 of groceries by myself.
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July 2023 by Don C.
People standing around not helping with bagging. This after having to ring up my own groceries and every second or third product not ringing up quickly or needing "assistance". I'm taking my $300 per week of groceries somewhere else after coming here for 18 years. I give up.
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May 2022 by Don L.
The store is clean and the employe that I dealt with was helpful and polite directing me to the liquor center in the store. Very nice selection, well stocked with friendly staffing. Good selection of craft bourbon plus the stand alone standards. Rum selection is nice along with tequilas and cordial but the show stopper for me is the vodka / gin selection. For such a tiny liquor "closet" store the selection is great.
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May 2022 by C T.
Rudest people ever... Had to get a prescription filled so I decided to do my Western Union... Directed to Abby who was on her phone... She yelled at me and told me to go to another Kroger as it was down and she couldnt control it and no idea when it would be back on...Then I was directed to a lady who standing around doing nothing... She directed me back to Abby... Then I went to the pharmacy and that attendant was rude and I was directed back to Ann and Abby... Ann told me I'd already been talked to and yelled again... I called and asked to speak to a manager and they said "No one's here after 5..." and I said: "Should I call corporate?" "YOU JUST DO THAT!!!" And she hung up on me... Horrendous customer service on all levels... And those pictures are not accurate... It's filthy and disorganized...
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April 2022 by Howard L.
One of the best Kroger stores I've stumbled upon in all of Ohio. Definitely much more appealing to shop at than the other stores. Larger selection of everything. Prices are fair. Definitely do wish they sold more individual hard ciders here than being inclined to buy a 4/6 pack.
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March 2022 by Michael R.
Pick up service leaves a lot to be desired. If you bring paper coupons, be prepared for them to take the coupon without giving you the money off and without saying anything to you. Don't worry, you'll realize it after you get home and look at your receipt. Incompetent and poor customer service
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February 2022 by John Wirchanski
Can you believe that on the stormiest day of the year, Kroger Dublin closes the Pharmacy outdoor pick up window and makes customers park and walk through the dangerous ice and snow, through the store, to pick up prescriptions? The pharmacists have few customers but still close the window to everyone. When it is needed most, customer service and safety is forgotten.
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February 2022 by John L.
This Kroger has been reliable for many years. Today, during the worst storm in many years, I went to pick up a prescription. The outside pharmacy pick up was closed and a sign said to walk through the store. So, it was required to park in the deep snow and walk through the ice. The pharmacy was not busy at all and could have easily handled walk up business at the window. Instead they cut corners and shut out the customer.
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November 2021 by James V.
This Kroger has dual personalities. My first visit was during a weekend afternoon. It was insanely busy with queues spanning into the isles for both self check out and the regular registers. More recently on a cold evening, it was empty. Albeit with less-stocked shelves. Overall, a large store with wide selection and fair prices. Don't forget to keep an eye out for deals with your Kroger Card!
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November 2021 by Nicole S.
This is a relatively nice Kroger, but it isn't the biggest. However, it has a ClusterTruck in it! I didn't know that ClusterTruck was a thing in Ohio, let along really that ClusterTruck had a setup in Dublin, Ohio. We were just in town for the weekend, so we stopped at this Kroger to use the restroom and look for a particular bourbon that this grocery store supposedly had. They didn't have it, but we found an alternative. The restrooms are decent.
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September 2021 by Ember H.
I always come here . But I wouldn't recommend coming here on a lunch break from work or a time crunch . I just wanted to get a salad on my 30 minute break and I had to leave when I realize there was only two registers open with long lines and the self check out had a line of 15-20 people at 4:30 PM. My 30 minute lunch gone . I understand being short staffed but do what my work does and make the management run registers .
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September 2021 by McKenna A.
After a horrible experience with CVS Pharmacy (rude pharmacist and literally being laughed), I went to Kroger to receive my flu shot on September 25th, 10am. Mariah was amazing. She was super professional, friendly, and treated me like a patient. She addressed my concern with insurance and was very fast. Would recommend Kroger Pharmacies to anyone traveling!
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March 2021 by Josh G.
I'm done with their click list service. The past four times they indicate they are out of a deli sliced item (ham or turkey) with no substitution. If I went into the store at that moment I've seen it in stock. Additionally, every onion I've had (single or bulk bag) have gone bad in a day or two. Tonight I sliced the red onion I picked up curbside today. Pics below. It's unusable. It's gone bad. Everyone gets a bad baggie here and there, but it's consistent with pick up. I think they use the old items for pick up. No longer recommend.
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November 2020 by Mike N.
It's a very nice grocery market with all the specialty departments you want for any grocery stores. The parking lot was very full having only a few empty stalls especially in the immediate area. Perhaps this was due to the fact that some stalls were reserved for pickup customers only. Sushi counter was already closed around 4:30 pm when I visited on Tuesday afternoon. Selections were somewhat Lim ted to what I'm used to. Nonetheless, I was able to pick what looked good to me. Well, the only complaint I had was the rice was a little bit on the hard side, and California roll was tad loosely rolled as it sort of fell apart as I picked them up with chopsticks. Otherwise they tasted pretty fresh and good for a grocery store sushi. Though I didn't have their customer discount card, the very nice cashier lady gave me the discount anyway. That was very nice of her. That's customer service!! That's the reason for 5 star review.
