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February 2024 by Sarah Theuamthalaray
Always very nice people
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January 2024 by Brandon F
If you want old produce and nearly-expired products, this store is for you
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January 2024 by Lauri Medina
Shelly which is in customer service has to be the rudest individual at this location. The app was not working for the $15 off pick up order and I never got my $10 either for my flu shot and she was very condescending in her tone and lied to my face saying she can’t manually take my coupon off when I know she can and now it’s gone from my app. I spend at least 200.00 a week or more in Kroger a WEEK! I can easily take my prescriptions and business elsewhere if that is how customers are treated! I left there so upset because I speak in a kind manner to everyone and forSomeone to speak back in such a way is uncalled for! She needs a refresher course in customer service skills! I hope I can get in contact with Nicole because when I called after getting in the car she did not want to tell me when the store manager would be in. As she picked up the phone 5 mins after I walked out and called. So sad how people can be so nasty to each other.
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December 2023 by Karen R.
I purchased a whole loaf of pumpernickel bread from the bakery for the holidays at a cost of $7.98. It was horrible. Very dry with very little taste. I was so disappointed. I do not mind paying a high price for a quality product, but this was not the case.
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December 2023 by Vanessa Stout
This was my very first time at Avery Kroger location. Goldie, from the meat department… was more than a delight! She gave me and my son a small town, small meat market type of experience! I have never in my life been treated with so much respect by a chain grocery store staff member. They normally roll their eyes, let out a gust of air and act like you came in one minute to close. She gave me directions on cooking temps and time. Completely informative!! Down to adding seasonings to the salmon, which I may add are free! You just don’t hear that word in this day and time! Then checkout!!!! The 3 kids that bagged all my groceries, ran to bag the groceries by the way???? Whoever is running this store, hiring staff, training the staff and employees that are employed at this location… you guys are all doing an amazing job at life!!! Completely blown away with my experience this evening and commend you all! God bless you all and Happy Holidays!!!
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November 2023 by Brittany H
The assistant store manager, Bill, is extremely rude. I’ve been trying to reach someone since Halloween after I originally spoke to one of the other managers. I eventually spoke with him and he blew me off and told me to call back. Spoke to him again today and when we were discussing things he got extremely condescending and even chuckled. Called back to get the store managers name and of course he answered and refused to give me her name. Told me she was there and that’d he’d just connect me. I ended up holding for several minutes and being repeatedly placed on hold without anyone checking in until a different employee answered and said that it was the store managers day off. This employee actually gave me the store managers name.It’s really no wonder that there are so many complaints about the customer service at this location when you have managers like him leading as examples for the rest of the staff. Extremely unprofessional coming from someone higher in the hierarchy of management and is a poor reflection of the management team.
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October 2023 by Stephanie S.
I started ordering grocery pickup from here after continuously getting rotten and moldy produce from Walmart. The stuff is always ready at your chosen pickup time and I don't get emails/ texts about how the order is running late every time. I have received all of my items every time and if something needs to be replaced or refunded, they let you know before they start loading stuff. Their produce is usually fresh and if I save it correctly it last more than 3 days, their fresh meats and seafoods are pretty awesome too. Honestly I thought shopping here would be a lot more expensive than Walmart, but with their membership card and all of the coupons they offer it winds up being about the same and the stuff is soooo much better.
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September 2023 by David
Absolutely miserable and bitter employees make this store an unpleasant experience. If you must go then do yourself the favor of using the self-checkout and don’t buy any item that requires an ID check.There are a handful of friendly, helpful employees but as a rule they seem hate their jobs, their lives, and everyone who doesn’t share their misery.
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September 2023 by Michael B
The manager (I think maybe his name was Dennis? Some overstuffed gym-bro with more ego than personality) left a very bad impression of me. With someone like that in charge it is no wonder there are so many issues in that location. How a company allows someone with such arrogance to ascend to the top of the totem in a customer service field is absolutely beyond me.
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September 2023 by Stevee Cleland
Several checkout clerks work above and below their duties. Efficient, pleasant, HELPFUL, and fast; these guys should make Kroger proud. One of the men is tall and young, always smiling. The other packer, is an Older guy, equally efficient. They both have escorted me to my car to empty my cart into my car. I will look at their name tags numbers to make sure they get credit.Stevee Cleland, an older, handicapped customer.
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July 2023 by Kelly McMeans
Unpleasant customer experience 7/1- Tammi (front manager) was very rude when I tried to use a coupon as she stated they can’t scan from phone (nor punch in). Didn’t even try to accommodate. I had specialized baby formula OTC reward for Kroger. I then asked to speak to another manager and he advised they dont take the OTC as they get nothing for it…I let the manufacturer know this but regardless store obviously does not care for customers and I will be happy to take business elsewhere. Also to note price was more here anyways so worked out for the best.
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July 2023 by Eva Radich
I been a Kroger customer all my life. I usually purchase 400 groceries a week and never pay that close of attention to my bill. I went in there this morning to purchase Father’s Day card, 25 dollar gift card and I grabbed bag of cherries and my bill was 46 dollars. My little bag of cherries are 15 dollars?! I was like how it’s possible?! So the lady at the store said that now I have to go in and upload the digital coupons. Using my Kroger card is not enough. If this is the case I will have to do going forward, Kroger lost my business. No one has a time for this stuff. If using my Kroger is not enough to get Kroger price, I’m out.
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July 2023 by Bob O'Shaughnessy
Self-checkout still way too picky and slow. Kroger still refusing to adopt secure, modern touchless pay technology.
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July 2023 by Gary Scholer
Great store with great stocked shelves and very friendly staff. Always a busy location.
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June 2023 by Jessica F.
This Kroger is so close and would be so convenient for me... but it's such a hot mess that I try to avoid it at all costs. I've been shopping at this Kroger off and on for 6 years and they've been doing renovations for at least 5 of those years. Aisles and products are moved at least monthly, and bless their hearts but the employees can't keep up either. There's more space in this Kroger dedicated to Starbucks and the florist than there is to produce and dry goods combined. They did recently add a second cluster of self-checkout kiosks... but I've only ever seen one side of the self checkouts open. For some reason, this Kroger also seems to be more expensive than other Krogers I've been to (Marysville, Hilliard, the other Dublin Kroger) and I don't know why that would be. Their pharmacy is severely overworked and understaffed and appears to be a revolving door when it comes to staff retention. Overall, this Kroger is so close to so many neighborhoods that it could really be such a great convenient shopping spot, but they're currently missing the mark hard.