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January 2024 by Stephanie S.
Personally, I love this Macys location. It's smaller than Polaris and Easton so there are less options BUT they have a backstage section and because it is smaller you don't have to deal with the craziness of the other locations. They still have a reasonable selection of items and offer curbside pickup. The store associates there are always pleasant and professional. I've never had to deal with anyone with a crappy attitude or bad customer service.
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January 2024 by Ralph H.
What a great experience in a dying mall. The aisles are open, not overwhelming with so much product. The staff is friendly and helpful. We were also able to find the item we were looking for after being at another Macy's. Stress free shopping with room to move. The only Macy's that is ADA compliant.
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March 2023 by Jennifer R.
I had not been into a Macy's in a long time. It seems not much has changed. This store almost gives me an 80s time warp feeling. They still have the cosmetic counter ladies, the slow elevators, and the "soft rock" music piped in throughout. I will say the store was very clean and well stocked. In particular, the womens shoes and the housewares departments were a nice surprise. Great variety of brands. The customer service in the shoe dept was non-existent. They really need to just move to a self service model (see DSW). Overall though, a pleasant shopping experience. The Tuttle mall on the other hand....yikes.
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January 2023 by Les R.
This is my OG Macy's in the City. I have been coming here since I moved to Columbus and the mall and surrounding area was full of shops. To this day, I always find items here that are not at Polaris or Easton. I think it is because the store possibly has less traffic being in Tuttle Mall/Tuttle Crossing but I love it and I like to visit when Macy's have their big sales.When in the area, I cannot resist stopping in and will drive out from downtown just to go here. This visit, I even found a new jacket I have been looking for. I had not seen this option at other locations (but was on the app). It was here and it was on sale! Big Win and YAY!The mall itself is still worth a walk through but is nothing like it was 15-20 years ago. It is good to see that this Macy's is still here. They have a Macy's Backstage inside the store and if my memory serves me correct it was the first in the area. It's always worth a look around too.The store is a traditional Macy's layout and has everything you would expect. It's not my favorite location, but one of my favorite stores. Especially for the inventory and finds.
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January 2023 by Tracy Graves Tinlin
Absolutely nothing cute and in style to buy
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May 2022 by Tyann A.
This is a very nice Macys location. It usually isn't too busy so you can easily find great deals. The staff is so helpful especially in the shoe department. I will definitely be back.
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May 2022 by Peter K.
I ordered 3 dress shoes online. Two came in a box that was two times or more too big. There was no packing and the box looked like it had been repeatedly thrown. The shoe boxes in the packing box were also damaged. The third pair was in a smaller box with packing but the actual shoebox was missing the lid. This gives me the feeling that Macy's doesn't care about their quality. Macy's probably doesn't care but I'll probably shop elsewhere in the future.
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April 2022 by Jacob B.
Terrible customer service acted like we were idiots didn't even help they just told us we needed to find a dress ourselves
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March 2021 by Mr Noitall
Lots of good deals, unfortunately nothing in my size
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September 2020 by Mary Ann Holtman
What ever happened to Customer Service? Macy’s used to be known for their customer service. The founders of Macy’s must be turning in their graves. I bought a nice set of pots & pans that is Macy’s brand - Tools of the Trade. One lid has a broken weld. When I contacted Macy’s customer service they sent me Tools of the Trade Warranty. It has a life time warranty. It said I should return it to the store I bought it at. This afternoon I took the lid to Macy’s. I had to wait 15 minutes before a clerk showed up to help me. Then she informed me they don’t handle warranties in the store. All they do is have a 90 day return policy. So I went home and called Macy’s customer service. I was on the phone for 28 minutes while Thomas was looking in their library for Tools of the Trade Warranty. After not speaking to me for 25 minutes, he read the same thing that was emailed me but he said I need my receipt to return it. Who keeps their receipts for a lifetime? I am livid that I wasted most of my day on something that years ago would have been taken care of in a matter of minutes with a smile and apology for the failure. I bought Tools of The Trade pots & pans for our condo in Florida and am regretting that purchase. No wonder Macy’s is having so many problems. It will be a long time before I shop Macy’s again.
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August 2020 by Anna H.
Quality items, and friendly staff. The clearance racks are tremendous. Lots of stock with low prices. I came with a $10 birthday coupon not really needing anything, but walked out with 3 pairs of designer shoes, a pair of pants, jeans, and a sweater. I spent $70. Wow.
