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August 2023 by Stephanie Zhou
Adam Strider is a very professional man with a very good service attitude and handles every step very seriously. The whole car buying process is very happy!
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January 2022 by Nicole B
The worst communication with a dealership I have ever experienced. Originally diagnosed my vehicle with a dozer valve issue. $1200 estimate. The part arrives, they fix it, re-run the diagnostics on it and go to see if the code clears and after I call back for again, I am told and I quote "well we knew there was a thermostat code on the original diagnostic, but thought the dozer valve would clear it." NO disclosure AT ALL on the thermostat issue the first time around. Last week I was told another $700 to fix the thermostat. It is a week later and still no vehicle, 2 weeks in total. No offer of a loaner car, no communication, constant excuses and quite honestly I will NEVER refer any business to this dealership and I have many friends and co-workers that drive ****** Should have listened to my dealership friend and went to *****.
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January 2022 by Nicole B
The worst communication with a dealership I have ever experienced. Originally diagnosed my vehicle with a dozer valve issue. $1200 estimate. The part arrives, they fix it, re-run the diagnostics on it and go to see if the code clears and after I call back for again, I am told and I quote "well we knew there was a thermostat code on the original diagnostic, but thought the dozer valve would clear it." NO disclosure AT ALL on the thermostat issue the first time around. Last week I was told another $700 to fix the thermostat. It is a week later and still no vehicle, 2 weeks in total. No offer of a loaner car, no communication, constant excuses and quite honestly I will NEVER refer any business to this dealership and I have many friends and co-workers that drive ****** Should have listened to my dealership friend and went to *****.
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April 2021 by Dan Hgmail
Uortunately was not treated very well. Would expect much better from a business of this sort. Will end up buying our next Bentley elsewhere
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November 2020 by Jsander
This place is the worst. The first problem we had was when we took our car (2011 Mini Cooper S) in for a routine oil change. After getting it back, we notices a whine coming from the front of the car. So we took it back and they said we needed a new wheel bearing and alignment. Ok, that happens, so we have them change out the wheel bearing. The noise is still the same. Come to find out, when they did the oil change, they broke some of the trim around the nose of the car. When we took it back for them to fix it (yeah they paid for it, but this has cost us a bunch in time at this point) I insisted they check the alignment. They did, it hadn't been aligned (the fasteners hadn't been touched) but we'd already payed for them to align it, and they hadn't. After a bit of guffawing on both of our parts, they did an alignment "for free" (I payed, remember?) and left us a voicemail, apologizing and assuring us they'd fired the person who was supposed to do the alignment. Ok, good. The last straw happened with our last periodic inspection. We took it in for the inspection, and asked that they check out the passenger air blower, as we'd suspected that we got some autumn leaves in there (we could hear some rustling when the fan was on). So they do all of this and I look at the charge for the leaves (it was over $150) I questioned this, but was assured that they had to remove some parts to get it cleaned so I just said whatever and moved on. Within the inspection results was some work to replace a couple of oil seals that were leaking. As I was curious, I figured I'd go have a look under the hood to see what I thought of the leaks. So I didn't find any oil leaks... Like at all... but I also didn't find the intake elbow that connects the intake snorkel to the airbox.... This mystified me, but also provided a bit of explanation: to clean out the blower, they'd have to remove this part in order to get to the passenger compartment air filter. So great, they forgot to replace it after removing it. We called and called, trying to get someone to tell us when we can get our elbow back, but we were met with such intransigence and disrespect (they called us liars) that I've given up. I'll buy the part they (stole, this is theft at this point) forgot to replace and I wash my hands of this place. They don't care about us, they don't care about you, and they don't care about doing a good job. Imagine what they may have forgotten? This time, it's not the end of the world, but what is going to happen when its a tie-rod end they forget to tighten? These monsters are going to kill someone. Stay away from here, your life isn't worth it.
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July 2020 by Robert G
My car was in the shop for 3 weeks with little or no communication. Lousy service and communication
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June 2020 by Carolyn Josie's workout Jamison
Great workouts
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November 2019 by Nezi U.
I will try to keep this long review objective and to the point. 06/22/19- I go to MAG Audi in Dublin and purchase a used 2013 Audi A7 with 57,700 miles. I am told there is no warrantee on the vehicle. I ask what has been done, and what type of inspection has been performed to ensure that everything is up to date and the vehicle is without fault. I am told MAG does a full inspection, and they have multiple reputable dealerships all through the Midwest and will not sell without a comprehensive checks and maintenance. I ask this question at least twice during the purchasing process and am quoted a full assessment and MAG's reputation as collateral. I don't press further. I am told twice to sign that I understand the vehicle comes without warrantee but am never offered one (at least verbally, although it could have been on those forms signed). As we are about to drive off with the new car that day we close the door and an interior panel on the passenger side falls off. I am told to bring it back the next business day and they will handle it. I bring it the next business day, and the have to order a part for it. While there I ask specifically to purchase a warrantee and am referred to the finance department. There a gentleman shows a calculation on the computer to obtain the prices for different options. Part of the calculation is done on a computer screen and then using outputs from the computer he would do a final calculation on a hand held calculator. I leave the room and call my father to discuss the quotes. I return with a warrantee in mind to purchase. However, the price he states is not what was originally quoted (to my recollection). He insists on the price he recalls. I ask that he perform the calculation as he just did when speaking previously and after some resistance he obliges. The number he gets is different than the number I recall or the one he does. We go through this exercise multiple times and he is never able to come up with a consistent price. I leave without a warrantee. Over the next month I bring the car in twice to get that panel fixed and for a squeaking stiff feeling when turning the steering wheel. I noticed these on the first day and they were fixed without charge. 10/24- I bring my car in for the 60,000 check-up. At that time, I am told the vehicle was behind on service check ups since about the 35,000 mark. As such there were belts, filters, spark plugs, etc. that needed to be replaced. I explained that was not what was told to me on purchase of the vehicle. They acknowledge I was given wrong information but initially state I would be responsible for costs. I explain I need everything fixed because I cannot have an unreliable car with my work. We could discuss the costs afterward but I felt having me cover all that was unacceptable. After initial resistance they tell me they will cover the catchup charges and I would cover the 60k costs. I pay $299.26 11/6- I review the paperwork and see that they recommended changing my brakes, rotor, and tires which I was never asked if I wanted taken care of. I was frustrated that yet again I would need to take off from work to go to the dealership. I return and pay $2411.10 to have new tires and brakes installed, thinking this would be the end of issues with the car. 11/25- Less than 3 weeks later my EPC light comes on and we find my starter relays need to be replaced. This part had to be ordered and would not come for a few days. I ask for a loaner car and am told they will need to look into it. They finally bring one the following day with a quarter tank of gas (I have pictures). I express my concern to the service manager regarding the multiple missed days of work, money I've paid, and how the car was misrepresented. He states he will let the sales manager know and they will get in touch with me. The following day I am called to pick up my vehicle. They state sales states there is nothing they can do as the car was bought as is but I can talk to finance about purchasing a warrantee. This is told to me by the service manager. Sale
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November 2019 by carolyn jamison
Mike with parts was nice and helped immediately
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November 2019 by Mark Eagle
Service department always helpful.
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August 2019 by Matthew W.
NOT impressed with the service and staff! To start, I am not an unreasonable or pretentious person. Reason for my visit was to have several recalls fixed and have the oil changed on my Audi. Both times entering their building, when originally dropping off and picking up, I was met by a staff that darn near ignored me. Stood around the agents desks for several minutes with multiple staff members walking past me before someone acknowledged I was even there. When picking up my car, after already confirming several hours earlier it would be ready, I show up to 2 agents fumbling around to locate where my car was only to be met with information after a 15min delay that they are still working on it. Fast forward an hour, they FINALLY have it ready. Just how everyone wants to spend their Saturday evening after a day of work, any offer to ameliorate their mistake of wasting my time, NO. So in total, what should have taken 5min to pay for and secure my car, took 1.5 hours! Also would have been nice for them to have provided a loaner car, salesman stated you have to set that up at least 2 weeks in advance. Considering I made the appointment 3 weeks out for them to secure the parts, would have been nice for them to have let me know that or inquired regarding potential need for a loaner.
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August 2019 by Richard P.
Would not ever go back to MAG porsche. Their mechanics are incompetent. I took my porsche cayman for its 33,000 mile checkup. What I got back was a damaged car 2 days later. I was driving my cayman and the check engine light came on. I had noticed a rubber tube in front that looked cut open and was leaking white fluid. Didn't think much of it and then the check engine light came on. I called MAG right away and they said they didn't have any appointments available. I told them I am bringing it in anyways because that tube was not there when I first brought the car in 2 days ago. They were rude and on top of that they gave me a crappy non-porsche rental with a cracked front windshield and smelled like someone had smoked several packs of cigarettes. The fixed the car which I looked up online and discovered it was a temperature sensor that they had damaged. They did not explain what happened. Nor did they even apologize for their mistake. Terrible dealership. I guess they only take care of people who pay more than $100,000 for their cars.
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August 2019 by Jean L.
I am an 81 year old who should have know better than to purchase a used car from this Dealership. I am sure the Fax I saw on the salesman's computer, and could not see because of huge windows behind computer, was not the one I signed! I WOULD HAVE NEVER PURCHASED A CAR WHICH HAD BEEN WRECKED WITH A PAINT JOB! FOR $25,000 plus my excellent Toyota 2013 with 37500 miles. Nothing wrong with it! I tried to return the car and they would not let me. I tried to trade for another and I had to pay 8,000 more for a car that was 24 on line and mine was 23K. I ran into a real old fashioned "snake oil salesman" for such a young guy. How awful. General Manager was even worse! NEVER NEVER NEVER DEAL WITH MAG AUDI ON PERIMETER LOOP DR.
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July 2019 by Ray A.
TERRIBLE SERVICE SHOP AND DEALERSHIP! I sent my Rolls Royce to this place the first time for service to do the brake pads and there was a rattle noise they kept my car for more than a month because they had to "wait" for the parts to come from England. I didn't say anything that time i just let it go and so i thought i would give them another chance so i sent my other Rolls Royce for front brake pads and two tires on the rear. They kept it for 11 days to just do that. I called Theresa to just ask if my car was done and she told me no and that was the 9th day so i told her i need my car done that day because i needed it and she said i can ship it to you now , but it is not done. She was so rude and i cannot believe the way she talked to me when i am paying to have my car fixed so i asked for her boss and of course he denied everything and he is worse than Theresa. Basically he just wanted to hang up on me because they are "busy" and i shouldn't ask if my car is done after being there for 11 days for getting brakes and tires done on my Rolls Royce. I called for the General Manager and do you think if this was a decent dealership he or she would call me? No one has not called me seems to me they don't care about their customers experiences and the reputation of the company. I will never recommend this company to anyone EVER the only thing they care about is to take your money and not care about getting the work done.
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June 2019 by Eric Obert
Very nice dealership. Love it