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April 2023 by Jeff Mccabe
Carlos sales and John manager to make it simple they: Listened to me Said can do to all I asked Trusted the customer Made good on all promises Delivered everything Made buying experience special Will recommend Will buy again
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October 2022 by Andy Beigel
Billy & Sam were thee absolute best when it came to purchasing my new vehicle. From their service, to their communication, and even to the deal they gave me - I couldn't be happier! My expectations started high going into MAG since they are a luxury dealership, but the experience I received was far superior to anything I could've imagined. Not only were they able to source a vehicle for me (in 2 months) that other local dealerships were quoting a 12-18 month turn-time on due to the exclusivity of the car, but they did it professionally with the highest level of care and attention to detail based on my personal goals & desires. They went above & beyond many times throughout the process and I am extremely grateful for their effort, time, and commitment in assisting me with this purchase. Even after the purchase, they continued to help me achieve my vision for the vehicle with an unlimited amount of connections for aftermarket desires (PPF wraps, rims, wheels, etc.). They even scheduled the aftermarket services for me and transported the vehicle for these services! Just an incredible experience all around - I can't put it into words. We will never purchase another car from anywhere other than MAG and I will recommend them to everyone we know in the luxury car market! Thanks again for everything, gentlemen!
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January 2022 by Nicole B
The worst communication with a dealership I have ever experienced. Originally diagnosed my vehicle with a dozer valve issue. $1200 estimate. The part arrives, they fix it, re-run the diagnostics on it and go to see if the code clears and after I call back for again, I am told and I quote "well we knew there was a thermostat code on the original diagnostic, but thought the dozer valve would clear it." NO disclosure AT ALL on the thermostat issue the first time around. Last week I was told another $700 to fix the thermostat. It is a week later and still no vehicle, 2 weeks in total. No offer of a loaner car, no communication, constant excuses and quite honestly I will NEVER refer any business to this dealership and I have many friends and co-workers that drive ****** Should have listened to my dealership friend and went to *****.
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January 2022 by Nicole B
The worst communication with a dealership I have ever experienced. Originally diagnosed my vehicle with a dozer valve issue. $1200 estimate. The part arrives, they fix it, re-run the diagnostics on it and go to see if the code clears and after I call back for again, I am told and I quote "well we knew there was a thermostat code on the original diagnostic, but thought the dozer valve would clear it." NO disclosure AT ALL on the thermostat issue the first time around. Last week I was told another $700 to fix the thermostat. It is a week later and still no vehicle, 2 weeks in total. No offer of a loaner car, no communication, constant excuses and quite honestly I will NEVER refer any business to this dealership and I have many friends and co-workers that drive ****** Should have listened to my dealership friend and went to *****.
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November 2020 by Jsander
This place is the worst. The first problem we had was when we took our car (2011 Mini Cooper S) in for a routine oil change. After getting it back, we notices a whine coming from the front of the car. So we took it back and they said we needed a new wheel bearing and alignment. Ok, that happens, so we have them change out the wheel bearing. The noise is still the same. Come to find out, when they did the oil change, they broke some of the trim around the nose of the car. When we took it back for them to fix it (yeah they paid for it, but this has cost us a bunch in time at this point) I insisted they check the alignment. They did, it hadn't been aligned (the fasteners hadn't been touched) but we'd already payed for them to align it, and they hadn't. After a bit of guffawing on both of our parts, they did an alignment "for free" (I payed, remember?) and left us a voicemail, apologizing and assuring us they'd fired the person who was supposed to do the alignment. Ok, good. The last straw happened with our last periodic inspection. We took it in for the inspection, and asked that they check out the passenger air blower, as we'd suspected that we got some autumn leaves in there (we could hear some rustling when the fan was on). So they do all of this and I look at the charge for the leaves (it was over $150) I questioned this, but was assured that they had to remove some parts to get it cleaned so I just said whatever and moved on. Within the inspection results was some work to replace a couple of oil seals that were leaking. As I was curious, I figured I'd go have a look under the hood to see what I thought of the leaks. So I didn't find any oil leaks... Like at all... but I also didn't find the intake elbow that connects the intake snorkel to the airbox.... This mystified me, but also provided a bit of explanation: to clean out the blower, they'd have to remove this part in order to get to the passenger compartment air filter. So great, they forgot to replace it after removing it. We called and called, trying to get someone to tell us when we can get our elbow back, but we were met with such intransigence and disrespect (they called us liars) that I've given up. I'll buy the part they (stole, this is theft at this point) forgot to replace and I wash my hands of this place. They don't care about us, they don't care about you, and they don't care about doing a good job. Imagine what they may have forgotten? This time, it's not the end of the world, but what is going to happen when its a tie-rod end they forget to tighten? These monsters are going to kill someone. Stay away from here, your life isn't worth it.
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August 2020 by Diego Henriquez
Very good service department
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July 2020 by Robert G
My car was in the shop for 3 weeks with little or no communication. Lousy service and communication
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April 2020 by John Woodruff
Got our first brand new car in years here today! Kay Boakye, our sales consultant was fantastic! He was very knowledgeable and started the process, which was smooth and glitch free, and the selection was great! If you’re looking at VW, I’d definitely check the facility out.
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April 2020 by Michelle Beck
Went to test drive a car at MAG Audi. Jacob was my sales person. We liked the car but he was not interested in negotiating on the price so we left. We received a text message from him about an hour later to see if we had any questions about the car. Later that evening, I noticed I never got my drivers license and insurance card back. We text Jacob right away and he said he would look into it first thing in the morning. We made several phone calls and text to Jacob the n
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March 2020 by Chase Lafferty
I visited this dealership during a recent business trip to check out the new R8. I was very impressed with the sales team and quality of the dealership. The two guys I spoke to were very knowledgeable and emphasized the service after the sale which MAG provides. No purchase this time, but would certainly consider buying from this dealership.
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December 2019 by Simply Red
Great customer service. in and out with my new car.
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September 2019 by Patrick T Kenny
The salesman went above and beyond to try and get a deal done. Would recommend him to anyone looking for a new or used car. And not just because he's my son.
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August 2019 by Tammy Gruber
We bought a Tiguan from Todd Hurley. He was very helpful, informative and answered every question we could think of. We had had a bad experience at another dealership and MAG made us feel comfortable and offered suggestions to find the perfect Tiguan. Thank you MAG.
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July 2019 by Riyadh Alawadi
TERRIBLE SERVICE SHOP AND DEALERSHIP! I sent my Rolls Royce to this place the first time for service to do the brake pads and there was a rattle noise they kept my car for more than a month because they had to "wait" for the parts to come from England. I didn't say anything that time i just let it go and so i thought i would give them another chance so i sent my other Rolls Royce for front brake pads and two tires on the rear. They kept it for 11 days to just do that. I call
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July 2019 by Joshua Jones
Very unprofessional and untruthful to applicants. Went thru multiple interviews with "management" saying "we are just looking for a place to place you". After a month and a half of no emails, phone calls etc no call backs or response. Called and spoke with Ryan and he assured me a call back that week. NOTHING. Finally receive a generic email. After this I'm thankful I didnt get the job. Very disrespectful to say the least.