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May 2024 by Jugaad Singh
Came out of state to their facility, treated us with the utmost respect, and always gave us weekly updates. Loved working with them to purchase an EWB fully-loaded Phantom. Also did a fantastic job with providing extra protection for the car, secure delivery of the car, and handling out of state plates. Definitely will continue to work with these guys down the road.
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August 2023 by Rachel Leatherberry
GIOVANNI TOSTI-is the WORST representation of a high end dealership. Poor ethics and values. We have purchased three Rolls-Royces and five Range Rovers from MAG. For some reason now that Giovanni is involved he has ruined our buying experience and ALL service has gone down hill in a major way. We have never been treated so poorly, disrespectfully and spoken to with such vulgar language. I have been extremely discriminated against and lied to. GIOVANNI has cost me financially over 80,000 over lies and deception that he has told. GIOVANNI will be the reason that MAG goes out of business from lack of customers that want to buy high end cars and from not having any employees that want to work for him. Cleveland is worth the drive to NEVER have to have an encounter with MAG or GIOVANNI. Run.
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May 2022 by Trent Roberts
Recently I've had two service experiences with MAG highline service after not being there for a decade. I recently purchased a 2014 RR Ghost out of town and have needed factory expertise to solve the issues the car had. One of these was an urgent concern.Teresa, the service advisor for that era of Rolls, was concise, knowledgeable and accommodating in getting the right resources mobilized in a professional, efficient and timely way to remedy the issues. The service tech (Clint) did a perfect job in very reasonable time. Everyone involved in the process treated the car with care, and it was returned cleaned as a courtesy. The bill was considerably lower than I anticipated.The whole experience was a big improvement over my last high line service experiences back years ago. Although I live over an hour's drive from MAG, I believe this is where the car will go for all of its service from now on.
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January 2022 by Nicole B
The worst communication with a dealership I have ever experienced. Originally diagnosed my vehicle with a dozer valve issue. $1200 estimate. The part arrives, they fix it, re-run the diagnostics on it and go to see if the code clears and after I call back for again, I am told and I quote "well we knew there was a thermostat code on the original diagnostic, but thought the dozer valve would clear it." NO disclosure AT ALL on the thermostat issue the first time around. Last week I was told another $700 to fix the thermostat. It is a week later and still no vehicle, 2 weeks in total. No offer of a loaner car, no communication, constant excuses and quite honestly I will NEVER refer any business to this dealership and I have many friends and co-workers that drive ****** Should have listened to my dealership friend and went to *****.
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January 2022 by Nicole B
The worst communication with a dealership I have ever experienced. Originally diagnosed my vehicle with a dozer valve issue. $1200 estimate. The part arrives, they fix it, re-run the diagnostics on it and go to see if the code clears and after I call back for again, I am told and I quote "well we knew there was a thermostat code on the original diagnostic, but thought the dozer valve would clear it." NO disclosure AT ALL on the thermostat issue the first time around. Last week I was told another $700 to fix the thermostat. It is a week later and still no vehicle, 2 weeks in total. No offer of a loaner car, no communication, constant excuses and quite honestly I will NEVER refer any business to this dealership and I have many friends and co-workers that drive ****** Should have listened to my dealership friend and went to *****.
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November 2020 by Jsander
This place is the worst. The first problem we had was when we took our car (2011 Mini Cooper S) in for a routine oil change. After getting it back, we notices a whine coming from the front of the car. So we took it back and they said we needed a new wheel bearing and alignment. Ok, that happens, so we have them change out the wheel bearing. The noise is still the same. Come to find out, when they did the oil change, they broke some of the trim around the nose of the car. When we took it back for them to fix it (yeah they paid for it, but this has cost us a bunch in time at this point) I insisted they check the alignment. They did, it hadn't been aligned (the fasteners hadn't been touched) but we'd already payed for them to align it, and they hadn't. After a bit of guffawing on both of our parts, they did an alignment "for free" (I payed, remember?) and left us a voicemail, apologizing and assuring us they'd fired the person who was supposed to do the alignment. Ok, good. The last straw happened with our last periodic inspection. We took it in for the inspection, and asked that they check out the passenger air blower, as we'd suspected that we got some autumn leaves in there (we could hear some rustling when the fan was on). So they do all of this and I look at the charge for the leaves (it was over $150) I questioned this, but was assured that they had to remove some parts to get it cleaned so I just said whatever and moved on. Within the inspection results was some work to replace a couple of oil seals that were leaking. As I was curious, I figured I'd go have a look under the hood to see what I thought of the leaks. So I didn't find any oil leaks... Like at all... but I also didn't find the intake elbow that connects the intake snorkel to the airbox.... This mystified me, but also provided a bit of explanation: to clean out the blower, they'd have to remove this part in order to get to the passenger compartment air filter. So great, they forgot to replace it after removing it. We called and called, trying to get someone to tell us when we can get our elbow back, but we were met with such intransigence and disrespect (they called us liars) that I've given up. I'll buy the part they (stole, this is theft at this point) forgot to replace and I wash my hands of this place. They don't care about us, they don't care about you, and they don't care about doing a good job. Imagine what they may have forgotten? This time, it's not the end of the world, but what is going to happen when its a tie-rod end they forget to tighten? These monsters are going to kill someone. Stay away from here, your life isn't worth it.
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July 2020 by Robert G
My car was in the shop for 3 weeks with little or no communication. Lousy service and communication
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June 2020 by Gabe florea
beautiful cars amazing service!
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November 2019 by Nezi U.
I will try to keep this long review objective and to the point. 06/22/19- I go to MAG Audi in Dublin and purchase a used 2013 Audi A7 with 57,700 miles. I am told there is no warrantee on the vehicle. I ask what has been done, and what type of inspection has been performed to ensure that everything is up to date and the vehicle is without fault. I am told MAG does a full inspection, and they have multiple reputable dealerships all through the Midwest and will not sell without a comprehensive checks and maintenance. I ask this question at least twice during the purchasing process and am quoted a full assessment and MAG's reputation as collateral. I don't press further. I am told twice to sign that I understand the vehicle comes without warrantee but am never offered one (at least verbally, although it could have been on those forms signed). As we are about to drive off with the new car that day we close the door and an interior panel on the passenger side falls off. I am told to bring it back the next business day and they will handle it. I bring it the next business day, and the have to order a part for it. While there I ask specifically to purchase a warrantee and am referred to the finance department. There a gentleman shows a calculation on the computer to obtain the prices for different options. Part of the calculation is done on a computer screen and then using outputs from the computer he would do a final calculation on a hand held calculator. I leave the room and call my father to discuss the quotes. I return with a warrantee in mind to purchase. However, the price he states is not what was originally quoted (to my recollection). He insists on the price he recalls. I ask that he perform the calculation as he just did when speaking previously and after some resistance he obliges. The number he gets is different than the number I recall or the one he does. We go through this exercise multiple times and he is never able to come up with a consistent price. I leave without a warrantee. Over the next month I bring the car in twice to get that panel fixed and for a squeaking stiff feeling when turning the steering wheel. I noticed these on the first day and they were fixed without charge. 10/24- I bring my car in for the 60,000 check-up. At that time, I am told the vehicle was behind on service check ups since about the 35,000 mark. As such there were belts, filters, spark plugs, etc. that needed to be replaced. I explained that was not what was told to me on purchase of the vehicle. They acknowledge I was given wrong information but initially state I would be responsible for costs. I explain I need everything fixed because I cannot have an unreliable car with my work. We could discuss the costs afterward but I felt having me cover all that was unacceptable. After initial resistance they tell me they will cover the catchup charges and I would cover the 60k costs. I pay $299.26 11/6- I review the paperwork and see that they recommended changing my brakes, rotor, and tires which I was never asked if I wanted taken care of. I was frustrated that yet again I would need to take off from work to go to the dealership. I return and pay $2411.10 to have new tires and brakes installed, thinking this would be the end of issues with the car. 11/25- Less than 3 weeks later my EPC light comes on and we find my starter relays need to be replaced. This part had to be ordered and would not come for a few days. I ask for a loaner car and am told they will need to look into it. They finally bring one the following day with a quarter tank of gas (I have pictures). I express my concern to the service manager regarding the multiple missed days of work, money I've paid, and how the car was misrepresented. He states he will let the sales manager know and they will get in touch with me. The following day I am called to pick up my vehicle. They state sales states there is nothing they can do as the car was bought as is but I can talk to finance about purchasing a warrantee. This is told to me by the service manager. Sale
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August 2019 by Matthew W.
NOT impressed with the service and staff! To start, I am not an unreasonable or pretentious person. Reason for my visit was to have several recalls fixed and have the oil changed on my Audi. Both times entering their building, when originally dropping off and picking up, I was met by a staff that darn near ignored me. Stood around the agents desks for several minutes with multiple staff members walking past me before someone acknowledged I was even there. When picking up my car, after already confirming several hours earlier it would be ready, I show up to 2 agents fumbling around to locate where my car was only to be met with information after a 15min delay that they are still working on it. Fast forward an hour, they FINALLY have it ready. Just how everyone wants to spend their Saturday evening after a day of work, any offer to ameliorate their mistake of wasting my time, NO. So in total, what should have taken 5min to pay for and secure my car, took 1.5 hours! Also would have been nice for them to have provided a loaner car, salesman stated you have to set that up at least 2 weeks in advance. Considering I made the appointment 3 weeks out for them to secure the parts, would have been nice for them to have let me know that or inquired regarding potential need for a loaner.
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August 2019 by Jean L.
I am an 81 year old who should have know better than to purchase a used car from this Dealership. I am sure the Fax I saw on the salesman's computer, and could not see because of huge windows behind computer, was not the one I signed! I WOULD HAVE NEVER PURCHASED A CAR WHICH HAD BEEN WRECKED WITH A PAINT JOB! FOR $25,000 plus my excellent Toyota 2013 with 37500 miles. Nothing wrong with it! I tried to return the car and they would not let me. I tried to trade for another and I had to pay 8,000 more for a car that was 24 on line and mine was 23K. I ran into a real old fashioned "snake oil salesman" for such a young guy. How awful. General Manager was even worse! NEVER NEVER NEVER DEAL WITH MAG AUDI ON PERIMETER LOOP DR.
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July 2019 by Ray A.
TERRIBLE SERVICE SHOP AND DEALERSHIP! I sent my Rolls Royce to this place the first time for service to do the brake pads and there was a rattle noise they kept my car for more than a month because they had to "wait" for the parts to come from England. I didn't say anything that time i just let it go and so i thought i would give them another chance so i sent my other Rolls Royce for front brake pads and two tires on the rear. They kept it for 11 days to just do that. I called Theresa to just ask if my car was done and she told me no and that was the 9th day so i told her i need my car done that day because i needed it and she said i can ship it to you now , but it is not done. She was so rude and i cannot believe the way she talked to me when i am paying to have my car fixed so i asked for her boss and of course he denied everything and he is worse than Theresa. Basically he just wanted to hang up on me because they are "busy" and i shouldn't ask if my car is done after being there for 11 days for getting brakes and tires done on my Rolls Royce. I called for the General Manager and do you think if this was a decent dealership he or she would call me? No one has not called me seems to me they don't care about their customers experiences and the reputation of the company. I will never recommend this company to anyone EVER the only thing they care about is to take your money and not care about getting the work done.
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June 2019 by Cameron M
Amazing cars, staff are competent, ok selection. I bought my rolls Royce ghost from Mag and I love it.
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June 2019 by Garry D
My son was driving my 2009 Mini Cooper when it overheated. I asked him to have it towed to **** ***** ***** to have it repaired. The tow truck driver said they had no place to leave the car there and suggested we have it towed to Midwestern Auto Group (MAG) 26 miles away. I was told the issue was a thermostat and authorized the work to be done. My son picked up the car and it overheated again on his way home. I called and notified MAG and they said it sounded like it was their fault since it was having the exact same problem and would check it out. I asked what they did to verify that the problem was fixed and was told they took it for a 5 mile test drive. No mention of any visual inspections. I asked if they returned the removed parts to my son when he picked the car up and was told they were put in a plastic bag and placed in the car, since that was their standard practice. I called my son and asked him if the removed parts were in the car and he said "no". I asked if he signed the form stating NOT to return the removed parts. He again said "no". I called MAG again and requested the parts again. They said they no longer had them and they do not return them for cars that are towed in since they have a different policy for cars that are towed in. I wanted to verify that the assessment of the problem was accurately diagnosed. They said the radiator fan must have failed on the way home and it was just a coincidence that it happened to overheat from a different problem. They went on to say that it happens all the time. I told them it is very unlikely that a new problem that had identical symptoms would happen within an hour of the last one. Prior to having it towed into MAG for the second time, I asked my son to take a video of a test to see if the fan was working with the car running and a/c on. The fan was not running. I told them to go ahead and repair the car a SECOND time and we could settle the charges through the legal system. When I picked up the car, I had the service manager walk me through the diagnostics, repair, and verification of the problem resolution. I asked if he could show me a timestamp on the fault code related to the fan failure and he was unable to show that. I asked for all the parts from the second visit and was provided with the radiator fan. I ran some tests on the fan that I was told was inoperable and was returned to me. After testing the fan, it is in perfect working condition. I plan to re-install it back on the car and will charge them for my time to perform this job. I will add that to the bill that I presented to them when I picked up the car. There were also areas where they were not compliant with Ohio laws related to Motor Vehicle Repair and Services (109:4-3-13). I presented MAG with a bill for costs and services for my time to diagnose the errors made in the repair process totaling over $4,000. They declined to pay, so plan to file a complaint with Franklin County Small Claims court. The process seems much easier than the last time I did this for a very similar case. If anyone is reading this post, I plan to create an instructional YouTube video on my whole experience from start to finish. I should have it posted in a couple weeks. I will make sure I include search tags and do a little search engine optimization so it is easy to find. This may help others resolve their issues. I kept very detailed documentation, so it should pretty straightforward. I also plan to file a formal complaint with the Ohio Attorney General’s office regarding deceptive practices. I believe there are very specific violations I can site that fit the legal definition.
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May 2019 by Kristin W.
This review is for the Porsche Service Department only. I made an appointment to get my 10,000 mile service on my 2018 Panamera. It wasn't supposed to take long, so I grabbed my laptop (I work from home) and headed their direction. One of the service guys showed me the way to the waiting room. The inside of the dealership is NICE; we walked past Ferraris and other expensive cars in a beautiful showroom. The waiting room left something to be desired, though. It was small and furnished with a couch and some chairs, and there was a one-stall bathroom at one end. (Every time someone came in to use it, I could hear everything.) It was just not what I was expecting after seeing the rest of the dealership. I started working. After noticing that no one had checked on me or given me an update in a while (like, 3 hours), I walked downstairs to the service desk to ask what was going on. They told me they were checking one last thing and it should only be 20 more minutes. Ok... I went back to the waiting room. At this point, my computer started dying; I did not expect to be here this long so I didn't bring my power cord. ONE HOUR LATER, I went downstairs again. They were still working. At this point, my husband was off work and was just going to drive across Columbus to come pick me up and take me home. We ended up leaving the car there and coming back the next day. I wasn't as mad that they had my car for that long...it was the fact that they did NOT check on me or keep me updated with what was going on. I literally sat alone in a small room listening to people use the bathroom for 4+ hours. (Also, they called my chalk-white Porsche "grey," which is a big no-no.) We now go to another dealership for service.
