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November 2022 by Katielynne Grunza
Family Christmas photos were backed up over an hour wait however it did not change anything they took great care of our family and compensated us for our wait.
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November 2022 by mavis johnson
I wish they would get their escalator or elevator working. If you are on the main floor you have to go out to the mall and ride the escalator to go down and re-enter jcpenny. Also, open another cashier instead of standing in line with returns.
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October 2022 by Chris Hilles
Still didn't have A/C fixed making it very uncomfortable to shop or for staying in there for long
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October 2022 by James Parr
Everything we wanted, in stock, better than average quality, and with reduced prices.
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September 2022 by Aaron
I went after work and they were closing at 7pm. What the heck? I then went to Macy's and bought what I needed because they were open until 9pm like normal places do.
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July 2022 by Jenna Hagan
Their stock is very low.. don’t waste your time coming to this one
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July 2022 by Jeanette Ortega
I had a great experience, very welcoming staff and helpful. Great deals in purchase. Very pleased with my visit today ?
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June 2022 by tyann amos
This is a convenient location since it is inside JCPenny. They have a lot of the same stuff as the big stores. The staff is nice and the store is clean.
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June 2022 by Andrew VanErt
Waited 1/2 hour to get in a dressing room because only one was open. Waited 20 minutes in checkout line. Snagged a couple good sales though.
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May 2022 by Tyann A.
This is a convenient location since it is inside JCPenny. They have a lot of the same stuff as the big stores. The staff is nice and the store is clean.
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April 2022 by R SS
I used to love shopping here. Now it's a mess, very unclean, clothes everywhere. Only one dressing room open for the whole store so the line to try on clothes was 15 people long. One register open on the whole floor. I know staffing is hard, but taking care of the store needs to be a priority. Very bad experience. So sad to see it go down this way. This is why people shop online. Won't be back but I hope someone sees this and did something about the conditions.
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February 2022 by Paul Cordell
Product selection seemed minimal for what I was shopping for. Then the line to check out....2 cashier's (working their butts off) checkout experience was pleasant when I finally arrived at the cashier, she apologized for the wait, but I told her there was nothing she could have done differently. I just appreciate that she was working the week before Christmas!
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January 2022 by Sandra Smitley
Wide variety. Love the sale kits. Itt cosmetic is wonderful. Sephora has a large variety.
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December 2021 by Maggie Sanford
There was a woman working with clothes at one of the only two registers. She ignored me until I asked if I could check out. She directed me to the other register across the store. Another customer behind me told me that she had been told to come over there because THAT register was closed. I went to the jewelry counter and asked the employee there where to check out. He told me that the register where the other customer had been was indeed open, and that the employee had probably just stepped away. We both finally got to check out, but I didn't end up getting my pants after all of that. They were supposed to be $11.20 on sale. They rang up twice that. I was assured that was definitely the price. I am sure all of the pants in that section were originally $16 and on sale 30%.I really try to give stores a chance instead of always buying online, but they make it difficult. I go to this mall because I like that it is all enclosed, but it usually feels like a wasted trip lately (I live in Powell so it's not that close to us.). Even after all of that effort, I'm not going to pay twice as much for something that I can get online shipped to me for free (and probably of better quality).
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October 2021 by David Long
Worst service of any store I've been to in over 50 years. Store associates don't have a clue. But I'd put that on the managers and owners.Not worth your time.