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March 2024 by Derrick Bowersock
One star until you turn off the video ads at the pumps
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December 2023 by Kathleen Gillivan
Thank you to Annie and Dorothya! They were very patient and helpful in getting my new U Drive Plus card registered and activated. They also explained the special offer with buying UDF gift cards now. This gives me extra $$ off gas with the current promotion. Great service and team work. Thank you!
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December 2023 by Kristina Boodoo
I’m usually a huge fan of UDF and love their ice cream. With this particular area I’ve run into nothing but terrible service. We walk in and ask if ice cream is available (as often around this time they are thawing the cooler and will not make milkshakes). We got the nastiest look and no response from the worker. This particular location has never had great customer service.
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December 2023 by Doug Cotts
The only thing working on the pumps was the obnoxious speakers for their video ads
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October 2023 by Jeffrey R.
The best milkshakes. The best dairy. I get them whenever I am in town. Try a malt. Friendly service and the best dairy.
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June 2023 by Duchess
I gave in to advertising & decided to go for the peach ice cream cone. The ice cream was good. It was worth 4 stars due to the big chunks of peaches...yum.The delivery left A LOT to be desired. I was taking advantage of the free scoop offer but it turns out UDF was taking advantage of me. The first scoop hardly came to the edges of the cake cone & the second scoop was half the size of the first. $3.40 for that? Did the guy think it was coming out of his check!? I probably won't be back. And I will definitely be sharing this experience.
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June 2023 by Ian L
Walk in there to get a milk shake an I asked can you add this brownie to it, which they are above the blender for ice cream. The lady says idk I gotta call my Manager. If you can’t see that there’s brownies above the ice cream for the ice cream and you gotta call your manager that’s a bit ridiculous. UDF needs to hire thinkers not air heads.
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October 2022 by Theresa Rose
I adore this location. Every member of the team has always been so pleasant & helpful. Even this evening, there was an issue with the pump after a sale. Mark (Manager) came right out to the pump to rectify the situation. He took care of the problem as quickly as he could & was apologetic. His service recovery was impeccable.
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September 2022 by Chris Smith
Very rude employees, didn’t even speak to me. Never offered me a receipt, just scanned my stuff and walked away. I said thanks! And he never responded.
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August 2022 by keshamarie1
I always go into this UDF to grab some ice since they have a great deal on it. When I have gone in the afternoon and evening there has been a heavy set white lady behind the register that clearly has ISSUES with folks that don’t quite look like her. She extremely rude and has the most negative attitude I’ve seen since living out here. She speaks and is super friendly with the White customers that are in the store and soon as a Black customer comes in or approaches the counter to check out their items are met with a frown and non-speaking employee. I went up to the counter to pay for my ice and had to ask for a bag three times. She was too busy making sure I was going to pay for my items to even remotely hear what I said. For the third time I asked for a bag and instead of giving me the bag she stated very sarcastic “ Need your receipt” and I stated no I don’t. When she finally grab the bags out she toss them to me and I had to bag my own ice. Wow!!! If this employee doesn’t like her job and/or dealing with certain individuals then maybe she needs to be somewhere where she’s not directly interacting with the Public.This ONE employee makes this ENTIRE STORE look NASTY. Last time I checked money HAS a color and it’s green. My money is the same as a White customers Money. If she can’t treat ALL CUSTOMERS PROFESSIONALLY AND WITH RESPECT then she needs to work elsewhere. I refuse to spend my MONEY ANYWHERE that I’m not equally treated like all others that service this location. I’m giving this location 1 star because of the one employee with the attitude problem.
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January 2022 by Noah Li
UDF is one of my favorite gas stations its where I buy my ice cream and chocolate milk! I love the service!
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November 2021 by April Criddle
Horrible customer service. The manager clearly doesn't have a brain. He told me he could give me cigs because I didnt have my actual hard copy of my ID I had the bmv copy. I can go anywhere else and they accept it.
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November 2021 by kc
i'm a huge fan of udf, but unfortunately i had a poor customer service experience. the assistant gm was really rude. i forgot my card in my car and she started to say something that wasn't related to even getting my card. so i went out and got my card, came back and she was muttering stuff under her breath. she would just stare at me and looked at me like i was stupid because of the card. she was very passive aggressive to add on. i get the stress of customer service, but it was a poor choice to express a negative attitude at customers. the attitude needs to be fixed when dealing with customers, and as far as i'm seeing with reviews, it wasn't just a problem for me. disappointed, most likely won't be returning to this udf.
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November 2021 by David Adams
Great gas prices and friendly service.
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November 2021 by Colin Wendt
I bought headphones from here for $15 and they sound like tin cans ?
