Verizon in East Liverpool is a convenient location for customers seeking the latest mobile devices, 5G home internet, or business services. Customers can visit the store or choose to shop online, with options such as in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The store is known for providing helpful and attentive customer service, with staff making sure customers get what they need and at fair prices. Many reviews mention quick and effective assistance, especially highlighting a positive experience where staff quickly identified and resolved an issue that was not handled well elsewhere. While most interactions are pleasant, some customers have experienced moments of unpleasantness, especially when it comes to fees or the transfer of data and SIM cards. One customer noted dissatisfaction with the attitude of a staff member during a SIM transfer, feeling that the service lacked friendliness and clear communication. Despite this, other customers appreciated the staff's patience and thorough explanations, especially when switching from other providers. For example, a staff member named Sam was praised for his helpfulness, patience, and detailed information about charges, taxes, and promotional offers. He made sure customers understood their first bills and helped maximize their savings when switching plans. Overall, Verizon in East Liverpool is recognized for good customer service, helpful staff, and a variety of options for shopping and support, making it a reliable choice for mobile and internet needs.
Awesome guys in the store. Hooked me right up with everything I need and a good price.
October 2023
Always has workers that go above and beyond to help the customers
July 2023
These guys are always making sure we get what we need and in the prices we want. We've only been twice, but we are 2 for 2 in great customer service. The service is casual, and they are matter of fact guys, so don't get upset!
