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November 2023 by Alisha H
Deposited cash at the atm on east 200th around 430pm Saturday. Went to this one after work around 2:45am to deposit 53$ in cash. Until at the end it gave an error message “sorry we cannot process transaction” with the cash coming back out. Tried 3 times waiting a few minutes in between.November 5th it did the same exact thing but my exportation date was 11/23 so I figured I just needed to wait for new card. Until today it did exact same thing with my brand new activated card.
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August 2023 by Gary Baldwin
ATM is often out of order. More often than any other ATM I've ever used.
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July 2023 by B.J. K.
Donna g is a delight! Took care of me. And my banking needs, but also was super patient and understanding with my two little ones crawling around her office. She was so supportive! Many thanks.
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April 2022 by Donna Halko
Mobile banking has been down for 4 days this is totally unacceptable. This is a large bank that people depend on being able to do transactions like pay their bills, and see the balance in their account, and look at their checking statements..
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March 2022 by Joseph MArich
OMG!!! I can not express my gratitude in words about Donna G. The branch manager. My account got hacked and I came to the branch literally shaking. Not only did Donna assure me that she could take care of everything, she was able to calm me down by just talking and being a great person. Definitely a huge asset to Key Bank and the city of Eastlake.
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October 2021 by Nick Angelo
Lidia is always nice and professional. I feel like she remembers me, which makes my weekly visit easier. Sometimes she's not there. That's never a problem. Always a smooth transaction with other tellers too.
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June 2021 by robert metcalf
Is not fee free, charges 4 dollars if not a key bank member
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February 2020 by Kevin Sperhac
when clients come in to your bank saying there was a company that took money from my account and I didn't authorize the payment, and my account info was stolen, don't tell me to call customer service. why would I do that? I'm in the bank just do your job. worst bank ive ever had.
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December 2019 by Candice Ebbert
Manager is terrible. Terrible customer service and relationship building. They refuse to do transactions that I have no problem with doing at other locations. Every time I go here there’s an issue I tell myself never again that I’ll go to another KeyBank but find myself going out of convenience of where it’s located only to be disappointed once again by their coldness and unprofessionalism.
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December 2019 by Candice Ebbert
This Vine St location has the worst CUSTOMER SERVICE!!! The manager and employees are cold and unprofessional they have no customer relationship building skills. Terrible and I highly recommend you avoid this location
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September 2019 by Arthur Charlton
Worst customer service I’ve experienced in my life.
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March 2018 by Jason Snider
I had the bank manager close out my account's as I was switching to Chase bank as that is where my business accounts are at. I find out weeks later that my bank account was NOT closed and a transaction went through. The account was overdrawn by $1.14. Now I have over $67 of overdraft fees and they are unwilling to resolve it. I have been at Chase bank across Vine Street for 2 years now and have been happy to this point.
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January 2018 by Sabina Selmanovic
No issues ! it was a trainee thanks
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October 2017 by Willo Self Stor
We have been banking with Key for years, this is by far the best location. Everyone that works here is phenomenal, always pleasant and efficient! Great work KeyBank :)
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July 2015 by Hiba Rosace
The ladies are nice but I've had to go back 3 times in the past six months for transaction errors. 1. My money was deposited in someone else's account 2. I asked for a withdraw from one account and they took it from another. 3. Because of that error I was charged an over draft fee. The bank manager said he would correct the error within the hour and it's taken over 24hrs. I'm switching to Chase if the issue isn't resolved.