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November 2023 by Sheila E.
I go to the Walmart in Eastlake I called to see if they had the high dose flu shoot you have to keep asking the automation to speak to someone when it finally put me thru they hang up me I had to call again if they don't want phone calls they should put on that they have the high dose flu shot.
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May 2022 by Victoria R.
Walmart in Eastlake is not a good place. First off, I have had two incidences where I have purchased food to bring it home to find out it is past expiration date. Secondly, the check out areas are filthy dirty. I won't even put my items down during scanning for fear of catching something. Walmart does not clean those areas throughout the day like other places do. Thirdly, I needed assistance in the hair cutting accessories case. The guy that came to help us was overly rude. It was obvious we were bothering him. Also the restrooms are even scarier. They are repulsive and filthy dirty. This Walmart is the worst one I have been to. I would much rather take a little more time and drive to Meijer in Mentor. This place is clean and I feel safe shopping there. I won't go to Walmart in Eastlake anymore. The management should be ashamed of that store. Even the parking lot is filthy.
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March 2020 by Jacob P.
I've been a customer of this Walmart since they first opened. I used to have no problems here. Tonight me and my friend went into Walmart just enjoying life and looking for some toilet paper because of this outbreak. Once we found out that they are sold out of toilet paper we found ourselves in the toy section. I am a 5 star D1 athlete basketball player and I was testing out there basketball selection. I dribbled it once and I dribbled it twice and here comes a worker. She must of had something up her a** because she told me "this is a store not a playground". The disrespect I was shown tonight makes me furious. If I could give thus store 0 stars I would. I will not be returning to this store ever again.
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January 2020 by J T.
Very rude unprofessional staff. Jill the Loss Prevention employee will stereotype, harass and will be prejudice against different race. Jill confused my daughter and I for someone she had stopped 2 wks prior. She approached my underage daughter and started harassing her, stating that her mother (me) should not be here and does not belong at the store. I asked her what the problem was and she said that I don't belong here. Clearly it was a case of mistaken identity. Instead of her apologizing she proceeded to harass and stereotype and said that she talked to me and my daughter earlier and that I know I don't belong at the store. I asked her to show me documentation of the incident that happened when she apparently stopped me and spoke to me. She had nothing. I then followed up with David Cotta, the store manager, and he claimed to have investigated the incident. He concluded that Jill the Loss Prevention only said to my daughter "where's your mom" because she was apparently concerned about her because she saw her alone at the register. My daughter is 5'5", 17 years old. Clearly she was trying to lie about the incident. I wasn't happy about the results of the investigation therefore asked to speak with the corporate manager. Til this day I have not received a phone call and this happened on 1/03/2020. It is now 1/28/2020 and nothing. I asked to speak with the regional manager and nothing. Clearly they have lack of training. It's mind bottling that the store manager will allow his staff to speak to costumers like that and to conclude that Jill was only doing an act of kindness when in reality she was harassing us for no good reason. Maybe because I'm Hispanic and she is Caucasian. Never has my daughter and I been treated in such poor manner. It saddens me that people still stereotype race. I want a phone call from the regional manager!!!
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January 2020 by Brian G.
Place is never stocked the people that work there are rude as hell. Two of the works are dancing in the middle of the toy section and swearing in front of my son. If you ask for help with something they get pissed. It's like if you dont want to work then dont come in and waste people's time. Close the jungle down and I mean it's a jungle.
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November 2019 by Amanda M.
We all know that we come to Walmart for low prices and slow services. Today I visited the money center to complete a card transaction. There were two ladies at the money center register & they aren't too concerned with how long the line is getting. When I entered the line, it was to the registers.. which was at 3:15pm. It is now 3:40pm and I'm halfway through the line. However, the end of the line is now to the exterior doors. Management wasn't concerned either, additional employees weren't asked to jump in & assist. It is a Friday, so we know it's gonna be busy - especially in the money center. However, you should be able to plan for this type of situation at any given time. I'm still in line, I'll update the time once I'm finished (trip end time: 3:53pm - 38mins spent in line for one single transaction). The entire store is a mess, there's carts and products everywhere. Hard to walk through the front area where the registers are. With the money center line on top of it.. it's a hazard at this point. Customer service has carts of products lined up, maybe returns or put backs? That are also in the main aisle way. Causing people to physically walk around like they're in a maze. You can not access the atm safely if you wanted to. Management may want to offer additional training to current employees. Possibly even hire some extra hands to help out. At this moment, their current action plan isn't working out for them. There's a sign on the counter, to check your receipt for the customer service survey information. It says "how are we doing?". Bad. It's all bad. I'll be filling that out once I get home as well, but I'm sure it won't make a difference.
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September 2019 by Lyra-Louis P.
The store is really ghetto and trashy, but at least it provides a pretty good variety of food.
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September 2019 by Carson P.
The store is really ghetto and trashy, but at least it provides a pretty good variety of food.
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June 2018 by Tim P.
I was sold an at&t phone and phone plan there. The guy in the electronics department lied to me about the price of the phone plan and I am now fighting with at&t regarding the huge price of the phone bill. Maybe Walmart employees should be trained before you have them sell phone plans.
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April 2018 by James S.
Customer service is horrible and the employee attitude is absolutely horrendous! Know one willing to help and store is a mess, clothes on the floor food al over smells and nothing is stocked. And no cashiers so your waiting 30 minuets to check out. I will never shop here again.
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January 2018 by Kevin L.
This Walmart store is exactly what one could and should expect from Wal-Mart. If you need something simple that you can get off the shelf then it is fine. If you need some more in-depth help... Well that may be a bit more challenging. All and all... avarage to good store.
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September 2017 by Quentin M.
Typical Wal-Mart with the one stop shop nature and cheap prices. Your not aiming for quality here but it is very convienient. The bathrooms at this location are above average and kept clean. There is piblic wii Fiii available as well.
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June 2017 by Bonnie G.
We were in line today. 2 people behind us was an older man. He was over 80. He had 1 item. The girl at the register kept telling him she was closed. She kept saying she had to leave. Where's the customer service ? He had 1 item.
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March 2017 by Joe T.
Its Wal-Mart. I try to go there as little as possible. The problem is when you need underwear, fishing line, milk, a microwave and also a bed spread. Where else could I go? So I suck it up. Just never go on a weekend
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March 2017 by Fox E.
This Walmart serves the suburban folk of the East Burbs of the Cleveland metro area, such as Willowick and Eastlake. It's a vast Walmart with a good array of the usual bits and bobs. I've bought good fruit here, plenty of drinks, and some toiletries, always pretty decent prices. The parking lot is okay for sleeping in, too. Even the local cops told me it would be okay to sleep here. Which was quite a surprise. The store itself is an average location. It has pretty much everything. Prices are cheap. You will feel it sucking your soul out of you as you shop here. I went inside for a fruit drink, some almond milk, and bananas. I paid very little. I felt very small in the world. My nether regions shrank during the process. I am sure of it. Or maybe that was from sleeping in the parking lot in the cold. Who knows.