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April 2025 by Big.Dad.125
The people are always great. The place is nice and always clean.
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March 2025 by Derrick S
If it wasn't for the auto debits coming out of my checking I'd be outta here. Miss Freedom First!
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January 2025 by Heather Bane
I loved Freedom 1st but I’m hating Bridge Credit Union. They won’t verify my sons deposit with his work so he didn’t get his check, the fraud detection is garbage or they don’t have it anymore, I hate it goes to call center and not one on one with the Eaton bank staff. The call center is absolutely no help at all. The app and website is just garbage!!! Already know a bunch who left and more planning to leave and my family and I may be next. Absolutely hate it!!!!! Nothing a credit union should be. Whoever wanted this merger shame on you!!!! Can we just go back to how it was
Update: this bank is more corporate type ran vs customer care ran. Freedom 1st you had options and chances based on you as a person but Bridge treats you as just another customer and like your new even though you have a long history built with freedom 1st including amazing payment history but bridge treats you like worthless garbage. My son was able to get credit building loan with freedom and my daughter can’t even get that or a college loan (listen you bright geniuses, she’s a college student with no credit, isn’t that the point of college loans to help those with no credit get the funding needed for college 🤦♀️) so she takes her business elsewhere. Smart way to run a business 🤦♀️. Also why send you an email? Are you even taking these horrible reviews to heart? Why email just make the changes considering most are the same. Easy!! We are highly thinking about using the credit union by my husbands work in Cincinnati.
Update 01/29/25: so needed my debit card limit increased for 12am for a purchase that will sale out quick. Told me they could only do it for the day and resets at 12am and couldn’t increase until they open tomorrow. Freedom 1st had no issues doing it for days ahead. This bank is really ridiculous and hard to deal with. So you control my purchases and I just have to bow to what you say I can spend and miss out on stuff because of the ignorance. I’m really over it and going to change to another credit union and could care less how far. I highly do not recommend this bank if you want smooth transactions, treated as a valued member vs just another customer. I really wish Freedom 1st didn’t switch like they did making false promises of more options and opportunities. So far it’s been way less options and opportunities. Treated like we have banked with them for a day vs years. Treated like we can’t be trusted when we have had many loans and history with freedom 1st. They don’t offer 24hour overdraft like freedom 1st (which even though we don’t use it’s nice to have especially since our accounts are way more unsafe under bridge and when it does happen they treat it like it’s not their fault even though freedom 1st had next to no security issues). I see why so many have left. (I’m deleting this review and reposting so it can be seen and maybe some changes can be made). By the way credit union has always been a bank of trust from good members vs a credit score. Not bridge, it’s just another crappy bank going under the false illusion of a credit union.
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November 2024 by Noah Turner
Didn’t give me a sucker
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May 2024 by patrick hakes
Their hours are horrible and they charge if you use their ATM more than 6 times a month. Also often times the ATM is broken or without money
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April 2024 by Larry B
I loved freedom First Credit Union never had a problem with them until they merged with bridge credit Union.My first problem I had with bridge was they cancelled my auto payments I didn’t even know they cancelled them out until I got a letter in the mail that I was delinquent on my payments they said they fixed it, a month later got another one saying the same thingMy second problem was they kept messing up on my name on my new debit card that happened 3 timesMy third problem was they put my check in my dads account instead of my account this happened twice to meMy fourth problem is I travel for a lot and every time I went to buy something it came up decline called the fraud department never had a problem with freedom first with thisMy fifth problem make sure you Count your money before you leave the bank because they f—ked my Dad out of a 100 dollarsI wish wright patt credit union was closer!!
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January 2024 by Ellen Jones
Online site difficult
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January 2024 by Carolyn Clevenger
I have had several problems with them. Part of the time I can't get on my Online Banking to get my balance and check other things. It keeps telling me to update when I already have. Not happy!
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December 2023 by Meredith Cruze
They never give me money out of the correct account! I've never had so many problems.
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December 2023 by Kurt Bachman
I’m one of the 9% who voted against Freedom 1st “merging” with Bridge CU. I saw how bad and incompetent Bridge CU is and continues to be and what they did to the customers of Montgomery County Credit Union including myself. They haven’t improved and have shown themselves and their staff to be untrustworthy. Run away from them if you can. Freedom 1st CU management did not do their due diligence before merging with Bridge CU
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December 2023 by Ricky Hunt
I've had an account with Freedom 1st since 7th grade (2001-2002) and I have NEVER had one single issue... Until Bridge just took over. I don't know WHAT is going on... But, the phone experience this morning was enough for me to write this review.. After explaining something very serious to a person in a very simple manner (all I need to know is when my loan was closed and when my overdraft fees are due back) she's repeating the word "what" and "hello" over and over again.. Then her phone worked and then she apologized her computer froze and then she apologized she was on the wrong account to begin with so I asked if this was the Eaton Office thinking maybe I can talk to someone else and sure enough that's what happened... The calls get connected to any of 9 branches when you try to call Eatons local branch.
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November 2023 by awesomemomify
I loved Freedom 1st but I’m hating Bridge Credit Union. They won’t verify my sons deposit with his work so he didn’t get his check, the fraud detection is garbage or they don’t have it anymore, I hate it goes to call center and not one on one with the Eaton bank staff. The call center is absolutely no help at all. The app and website is just garbage!!! Already know a bunch who left and more planning to leave and my family and I may be next. Absolutely hate it!!!!! Nothing a credit union should be. Whoever wanted this merger shame on you!!!! Can we just go back to how it was
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November 2023 by Lori Stall
Since this credit union was taken over it has gone to hell. They now charge you $179 to get a loan. I will paying interest on at loan isn't that enough. Plus any activity before 11/1/2023 can not be viewed online. They said they can print out our previous activity, knowing Bridge they will charge you for the printouts.
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November 2023 by Izco TT
Every single account is a separate login. This is the most unequipped banking experience I’ve ever dealt with. So unorganized and very poorly managed.
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November 2023 by bruce bargabos
Freedom first was great.bridge totally sucks. Closing all Accounts tomorrow.
