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November 2023 by Logan Back
Tl;dr Don’t take your vehicles in for service at SVG.My parents went in for a free oil change and inspection through the service team. Exactly a week after the service, the vehicle started to cut out aggressively when driving and threw itself into limp mode and a CE light. Looked at the engine and there’s oil spilled all down one side of the motor and sitting in the spark plug cylinders. Called SVG and took the vehicle in for inspection to read the code and see what was wrong. Fuel injector and fuel connector miraculously failed on the same side that the oil was spilled. SVG said they would wave the diagnostic fee and do the parts and labor for $600 as written on the quote.The vehicle was left there overnight and was told it would be finished and ready for pickup the next day. Suddenly there’s a 1 day delay due to shipping. No big deal except when my parents went for pickup, the bill was now $900 instead of $600. I spoke with Chris Brown (the service manager) personally and while he wasn’t rude about the situation, he gave an entire runaround saying the diagnostic fee was added into the labor fee. Which is ironic because the two didn’t add up. Upon asking for further details, I was given every excuse possible and was told that if I text them the credit card number that was used, I’d be given a mere $50 refund for parts that weren’t disclosed in the quote.It pretty much came down to, “Sorry that the tech that you spoke to is new. His quote was wrong and now you have to eat the extra costs. We know our quote and receipts don’t match up, but that’s on you to figure out yourself.”
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November 2023 by Kurt Melling
Bought 4 tires and alignment. They wouldn't give me before/after printouts of alignment specs. Car pulls to one side. Took car to another alignment shop. Attached is the before pic, which is how SVG gave it back to me, obviously NOT aligned. Keep in mind anyplace that only responds to positive reviews probably isn't concerned with customer service at all. Reputable? Not when they charge for work they don't actually do. To SVG, I'd gladly repost corrective actions for a refund of the alignment charge..what ya say guys?
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October 2023 by Bryanna B
This dealership is the only one in the world I trust. All the people there are kind and understanding and my salesman Jack has always been great to me! I truly feel like I could trust anything he says and that he wouldn’t lie about anything and always tries to help me out in what way fits my lifestyle. He truly cares about what would be best for the customer and I will always recommend him to anyone searching because I know they’ll be treated right and with respect!
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October 2023 by Ashley Brady
SVG motors was awesome! They worked with me to get me in a car the same day. They managed to get me in a super nice car under my budget and low miles. Chance, Jen and Nate were all super personable and made sure I got every question I had answered. Would recommend buying a car from SVG to anyone!
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October 2023 by James Burke
The team at SVG was amazing! They helped my find the Jeep that was just right for me. They gave me zero pressure and went through five different vehicles to find the one I fell in love with! Thank you SVG! BTW you should invest in some bright orange svg ducks to give with every Jeep. If you do, I so want one. 5 stars for my experience!
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October 2023 by Richard Bales
Great People to work with. Would buy from them again. Jack Helmig great job. Thanks SVG
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October 2023 by james kimbell
A little expensive, but reasonable for dealership price. Always fixes my issues, unlike Rose Automotive/Larkin/Cobb. They charge you, don't fix the problem, then leave your vehicle unlocked, so it can get cleaned out.
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September 2023 by Tracy Sutton
It was by far the best experience! Everybody was very nice and helped me with every question I had! Would recommend svg to any one looking for a vehicle!
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September 2023 by G H
This was absolutely the best car buying experience I have ever had... and why because they listened and did exactly as I ask when buying our new car and when we said no there was no push back... there was not one single problem in buying our Dodge Charger GT from them... and our sales person Jack was so easy to work with.... thanks for a great experience... Great Job SVG...
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September 2023 by Jerry Estes
Great experience as always. Justin always goes out of his way to get me what I want and Nate gets me the best deal that's why I'm a repeat customer.
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September 2023 by Tom Godfrey
We're hoping they can pull a miracle out of their hat and get our Grand Cherokee up and running again. Our local dealership didn't have the equipment to do so. Fingers crossed ?
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July 2023 by Melinda S.
Justin was awesome! Everyone in the Eaton office were friendly and helpful. Will recommend them to friends and family.
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June 2023 by Billy Allard
Awesome car buying experience! They were able to help me get into the vehicle I wanted after months of looking and worked with me to get the pricing to fit with my budget. 5-star service!
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May 2023 by Teresa Hughes
I bought a car earlier this year, it was a car they just received. The car was supposedly inspected and it was a used car. Since I have had that car it has cost me so much money in car repairs. I don't believe they inspected the car at all. They told me they detailed it which they did not do, unless you count washing it at car wash as detailed....I brought it home and scrubbed the seats and cleaned it myself. I have taken it back once to get one of the three detail jobs they gave me when I bought the car.....the detail job consist of running it through the car wash and barely sweeping it out. They will tell you anything to get you to buy...I WILL NEVER RECOMMEND GOING THERE AND I KNOW I WILL NEVER AGAIN. I'm scared to take it for my free oil changes because I don't think it will be done correctly. I had a bad feeling when I walked into the place and I wish I had just turned around and left!
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May 2023 by M. Mercier
They got me approved on the vehicle I was trying to buy from out of state, then sold it out from underneath me after putting a deal together! Great customer service and professionalism through Facebook messenger!
