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May 2024 by Adam T Murray
I took my 1978 GMC K2500 in to have body panels replaced, rust repaired, frame repaired, new shocks, new brakes and brake lines. All of which he said he could handle. The price quoted for the body work was to be labor only as I was providing the parts. The price for the rest of the work was to include parts. He looked at my truck and told me everything could be taken care of.
If he would have told me the truth... that he had no idea what he was talking about and couldn't correctly determine the extent of the work needed... or, if I had read past reviews on Google and the BBB instead of trusting him... all this could have been avoided. Live and learn.
I have no idea how to fully describe the nightmare that I had to deal with after I left my truck with these people. It sat for 2 weeks before anything was done with it... after I was told it would only be a week for it to be completed.
Two days before I was going to have time to drive the truck home, his guy tears it apart, down to nothing. Hood, fenders, doors... all off.
I thought "Great!! Finally getting to it, it will be done soon..."
I couldn't have been more wrong. After it sat for another week, I went in to see why they were letting rain soak the interior and engine compartment.
He told me it would be done that coming weekend and the interior would dry without ruining anything.
Facebook messages turned out to be the only way he would communicate with me unless I went in there in person. The phone number for the place doesn't work... he lied about that too later on.
After it sat for another week I went in to see what the problem was again. He tells me the core support was junk and his guy couldn't put anything back together because there's nothing to bolt to. He's acting now, like it's my fault I didn't know this and not that he's the one that should inform people this stuff when the information presents itself.
I order the core support... because he's incapable of getting parts. It sits for another 10 days before the core support shows up. I drop it off... and it sits again for another 2 weeks... in the weather, uncovered.
By this time my patience is gone. I ask him and his employee both if I need to have my truck picked up and taken somewhere else. They both tell me it will be done. I was told it will be done this weekend for the next 2 months.
Finally, after my truck has sat outside week after week, he tells me his body work guy stole $10000 in tools and took off. He tells me his guy had no intention of fixing my truck... he got into it and found it needed a lot more work then he had told me and wasn't going to mess with it. He can't do the work because he's a mechanic not a body work guy. He says he's got a new guy showing up but my truck will have to wait, blah blah blah.
This turned out to be another excuse. He had to fire the new guy and is looking for another one. I asked again about the interior of my truck and he then tells me it's trash anyway, it doesn't matter if it gets soaked or not.
He tells me he can put things back together without having it line up right... he just needs to know what I want. Then, like magic, refused to acknowledge saying that and tells me he won't touch it without me getting a whole new cab to put on it.
It all went to hell really fast after this. I was finally able to get AAA to come to pick up my truck, the parts I dropped off and get them out of there. He ends up screwing me out of parts and a deposit he said he needed to order paint.
Him and his wife are hostile when I'm trying to tell them I have video of dropping all the parts off.
I'm glad I got every conversation I had with these people on tape. I'm glad I kept all the Facebook messages. I wish I would have read the reviews first and gone somewhere else. If you've got your vehicle there and i
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November 2023 by aj aj
worst shop ever had to call attorney General make a complaint with BBB
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July 2023 by McKenzie Burkhalter
Asked about getting a new headgasket in my Mercury and have been left on read and delivered on Facebook multiple times. I was willing to save the money and send it in to them but I think I’ll sell it instead. This fix isn’t something we can do and being new to town they were the first I thought to ask because previously they asked about the car when I was selling it the first time before this head-gasket issue. My first reach out was May 23, she said she would get back to me the following day about a used or new motor price instead of just the head gasket being done (May 24th is when I should have heard back from them first). Didn’t hear anything so I messaged them that day, no response left on read. Reached out again on May 29th asking for just the price on a headgasket no new or used motor price. No response left on read. Messaged again this wenesday June 14th left on delivered and I know she’s online and can see the unread message. I’m writing this review on June 16th (2023). Not happy with how this went at all. I’m not sure if it’s because I have to take the time to save the money before sending it in or what but not everyone can have the money right then and there. We just moved here, one income (just started my job and won’t see my check for another 2 weeks). I would never send it in and let it sit there that would be wrong on my end. Rant over
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April 2023 by Madeline Hackathorn
I have decided I will not go anywhere else for our vehicles. Great turn around time, quality work and doesn’t put a hole in our wallet. If you need any work done on any vehicle this is the place to call!
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February 2023 by Heather Powell
This the ONLY mechanic I trust with my Mustang! Steve does great work and has helped us several times on all our vehicles!
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February 2023 by Michelle Strayer
Do not ever get your car worked on from Steve's automotive in Elida! We're having a terrible time with them!! Horrible service and horrible communication!!! The secretary fails to get back with you and has a major attitude!!! They still have my car and said they had all of the parts on Friday well now they're saying it's not drivable bc it needs a tensioner! Yesterday they said that it would be done today now they're saying different when we had to get a hold of them. The secretary doesn't get a hold of us at all. Worst mistake bringing my car to them. They keep giving us the run-around for parts.
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February 2023 by Greg Frazee
They did a very good job on my granddaughter's car. I will use them for any work a need is done in the future.Service: Exhaust
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February 2023 by Cheryl Rust
Went to Steve's a while ago. His service was awesome and is work too. Today is different. Nobody answers phone. Voicemail says callback 24 hours, 2 days later im still waiting. If this is the way their customer service is, i wouldn't trust the work.
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February 2022 by James Miley
Bought a supercharger for my mustang from Steve and he shipped it all the way to FL for me. Great commutation great dude.Service: General repairs & maintenance
