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August 2023 by Denaya Clark
Highly recommend! I took my car here to get a recall fixed and also to get an oil change. They were friendly and efficient. I was in and out in less than an hour. Plus, the oil change was significantly cheaper than other area Mazda dealerships. But the best part is that they didn't try to pressure me to get any unnecessary work done on my car, which is an experience I have had elsewhere. Thank you!
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May 2023 by Ty
Fast and easy process. They listened to me. I never felt rushed or if I was just a “number” . I will definitely recommend them to family and friends.
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May 2023 by Andrew Hall
Excellent service team. Quick to diagnose my tire issue and repair was fast. My car drives like new again!
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April 2023 by Shell E
It was very convenient for me to schedule my appointment online. They took my vehicle in right away and made a video to share with me. The prices are reasonable for the work and inspection of the vehicle and all done in a timely manner. My vehicle needed brake work done on it, they gave me a quote in writing and I didn't feel hassled to have them do the work. Friendly staff. Their coffee/refreshment area could use some work though.
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March 2023 by Emily Burr
I worked with Austin and Andrew yesterday 3/4/2023 and can say my experience was fantastic. Not once did I feel pressured to buy, and being able to test drive the vehicle on my own really enhanced the experience. Andrew was very knowledgeable about the finance process and answered all my questions, so I was very comfortable with my purchase. Austin helped me setup the Mazda app and explained all the features in my new car so I could understand. I highly recommend Bass Mazda, Austin, and Andrew!
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February 2023 by Shye Smith
Ed Smith is an amazing salesman! He works very efficiently and makes the car buying process a breeze. He's not your average salesman and values building relationships with his customers. David Cortez in finance was outstanding as he worked hard to make sure I got the best interest rate possible. He explains the paperwork in detail but makes it a timely process as well. All in all I had a great experience here and would recommend everyone to go see these guys!
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February 2023 by Erica Hughes
Came in for an oil change and on the way ended up blowing out a tire. They worked with my warranty company to get the tire replaced. Overall happy
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February 2023 by Rj Dante
I have taken my Mazda here plenty of times and have been taken care of each single time. Never really had any complaints. However my last visit was slightly different. I came in knowing what the problem was and requested for it to be fixed which they did. However they charged for a diagnostic testing and then to do the update. I understand that this is a Mazda policy and make sense especially if you don't know what is wrong with the vehicle. That said, I came in knowing exactly what was wrong and what they needed to do as it is a known problem. I think it is silly how the whole process is. Unfortunately, only a Mazda dealership could fix this problem as they have to do an update and other mechanic shops or big names shops couldn't do it. I like this car, well taken care of, but I most likely will never buy a Mazda again due to this.
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January 2023 by Don Watkins
Stopped in on Sunday and bought a new car Monday. Austin was great. Quick and simple. Had everything set up and ready to go for us. In and out in less than 2 hours. One of the best experiences I have had buying a car. Thanks!!
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January 2023 by rick contes
I recently traded in my 2020 Mazda CX-5 in for a 2023 Mazda CX-5 Premium and was very satisfied with Andrew and Austin giving my excellent service and detailing all the info for my new lease. I would recommend them for your next purchase as they will be transparent with your purchase. Thanks Andrew and Austin, keep up the amazing work at Mike Bass Mazda!!!!!
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January 2023 by Heather Thome
Chris in the service department made sure everything was taken care of and was able to provide a last minute loan vehicle. I received a video update on the diagnosis for my car which explained everything and resulted in a less involved repair than expected.
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January 2023 by Bryan Miles
Perfect experience. Everything was fully explained, I loved the inspection video they did, and Chris was attentive and easy to talk to. I've found my new Mazda service home at Bass.
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January 2023 by Heather Rae
I did bring my CX5 in for oil/tire, a slow leak in one, tire, and issues with the liftgate/hatch not always opening, and clearly said sometimes it opens, and sometimes it doesn’t. They advised me they would call once they knew what was wrong, and the cost. Instead of actually calling, I received a condescending video outlining how to properly unlock the car that I have had 9 years. I know how to unlock my car, and such a video would never have been sent to a man. It was offensive, and insulted my intelligence. And of course, the back still is hit or miss on whether it actually opens. Not only did I try, i had my dad also try on a day it wouldn’t open, without success. I also never received a phone call that my car was ready, or the cost of the repair. After several hours, I called, and was told oh yeah, the car was ready. I asked for the cost, and was told $78. When I arrived to pay, of course, the cost was totally different, and was over $100. The cost isn’t the issue, but rather that total lack of communication, and then the misinformation communicated.
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October 2022 by Shelly Manway
I recently purchased a 2019 Mazda CX-5 from Bass Mazda/Bass Ford. I am very happy with the purchase of this car. I feel the salesman I worked with, Jason, zeroed in very well, on the type of car, I said I wanted and I was very pleased I ended up with a beautiful white Mazda CX-5 with all the features I wanted! This was the first time I have been to this dealership, and felt listened too and helped, without feeling pressured to buy. I know Jim Bass and his family and know them to be kind and caring and felt I definitely had that kind of treatment from everyone I worked with at Bass Mazda/Ford!
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October 2022 by Mickey Nichols
Scheduled appointment easily, service was quick and fair. Spent time with Sean show room learning more features about my own car. This was a positive visit.
