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February 2024 by Abe Rashed
Store rep was really nice and very helpful. Love how clean and tidy the store is. They really go out of their way to help you here!
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February 2024 by tafere ayana
This dumb guy he comes 95 minutes late to open the store on Saturday morning 2/10/24 this old man with oxygen tank waiting for the store to be open at 10am and the guy comes at 11:35am to open the store so the old man with oxygen tank honks his horn and ask him are getting ready to open the store so store employees gets rowdy with the old man don't honk at me again and keep repeated saying don't honk at me not right the way he treats the old man not a good business man.
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September 2023 by Kim V
I called to inquire about reactivating my phone service with a phone number that had been suspended recently. The guy answering the phone rudely told me my phone number (not just the service) definitely would have been deactivated and totally removed from service and therefore not retrievable at all, even if it had been just a couple of weeks. He said all this without even looking at my account or asking much information. He rudely laughed at me when I questioned this, as I had read differently online, and I believed I still had time to reinstate it. But he laughed and told me I was wrong, that he had “years of experience” that told him the number was completely gone, even if it had been suspended for only a couple of weeks. Turns out that his information was dead wrong and mine was correct. As per the Boost website, you can reinstate your phone number as long as you do it within 90 days of suspension. The rude guy at the store also said if I went ahead and paid the bill online, to get the account up to date, that I would simply lose my money and still not have my phone number back. All totally inaccurate. I called Boost directly and got the number reinstated and paid the bill online. No issues.
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September 2023 by K V
I called to inquire about reactivating my phone service with a phone number that had been suspended recently. The guy answering the phone rudely told me my phone number (not just the service) definitely would have been deactivated and totally removed from service and therefore not retrievable at all, even if it had been just a couple of weeks. He said all this without even looking at my account or asking much information. He rudely laughed at me when I questioned this, as I had read differently online, and I believed I still had time to reinstate it. But he laughed and told me I was wrong, that he had “years of experience” that told him the number was completely gone, even if it had been suspended for only a couple of weeks. Turns out that his information was dead wrong and mine was correct. As per the Boost website, you can reinstate your phone number as long as you do it within 90 days of suspension. The rude guy at the store also said if I went ahead and paid the bill online, to get the account up to date, that I would simply lose my money and still not have my phone number back. All totally inaccurate. I called Boost directly and got the number reinstated and paid the bill online. No issues.
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May 2023 by Jenaan A
Great customer service, in and out in 20 minutes with a new phone !
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April 2023 by Matthew johnson
The worst dump ever lol. First I walk in and so rude is on the phone next thing is I ask for an aux chord. The guy pulls out a dollar store brand and says ten bucks. I was nice and said no thank you. As I turn my back the guys rudly says what do you want it to be free. I said no I'm not spending iver six bucks for a dollar store brand aux chord. Super rude super dumpy store 0 stars not to mention smelled like ash trays in there. If you walk I. Here be prepared for 1 star service and phone service
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April 2023 by L R
I’ve been a customer of boost for years and I’ve been to a ton of stores but these guys have some of the best customer service and even better deals! Such a large variety of phones also which was also great. Ask for AL or Mike next time you stop in you won’t be disappointed!
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April 2023 by Allahidin Rashed
I’ve been a customer of boost for years and I’ve been to a ton of stores but these guys have some of the best customer service and even better deals! Such a large variety of phones also which was also great. Ask for AL or Mike next time you stop in you won’t be disappointed!
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March 2023 by Mitch Izmar
Great place , service , and people!!!
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November 2022 by M J
Good selection of phones. Clean store. Excellent customer service.
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May 2022 by Carrie
Since the 5g switch besides poor customer service the phone stinks!! I've had 3 now. Maybe third time is a charm
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April 2022 by Louie Hamdan
This is the Boost store in the same plaza as Wolfeys in Elyria, always clean and smells good inside. Very friendly staff that is willing to help you with all your cell phone needs. Mike always gives me a good deal. Highly recommended.
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July 2021 by mohamed dawud
This store is never opened every time I go there they are closed
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June 2021 by Hash Catz
This store is never opened every time I go there they are closed
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October 2020 by Karen A
The man who works at the store on E. Broad st in Elyria is horrible. He is rude, he has NO respect for customers and he goes out of his way to make sure you know he thinks your an idiot. He should not be working with the public.
