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December 2023 by Tevin Wagner
Mike the manager and his crew are the best!!! Got me in and out for a quick fix, cheap and awesome manners!! Highly recommend the crew
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December 2023 by John S.
Everyone is great. Excellent work, went above and beyond. Enjoyed the friendly and very sweet dog.
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November 2023 by Nicole C.
Excellent service, very fast and efficient. The staff was very friendly and the prices were the best around.
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November 2023 by Lindsey Cook
Not only did they repair my car but they cleaned it too!! And any one we interacted with was very kind.
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September 2023 by 1 Eleven Construction Group
I chose Caliber Collision in Elyria, OH, for my vehicle repairs following a front-end collision, primarily because they were a certified repair company endorsed by State Farm Insurance. Unfortunately, my experience with this auto body shop has been nothing short of disappointing, and the subpar headlamp repairs are just one part of the broader problem.The issue at hand revolves around a simple reimbursement for the mounting and balancing of one tire. When my vehicle was at Caliber Collision for repairs, I decided to replace all four tires, even though only one had been damaged and was covered by insurance. To facilitate this, an agreement was reached among Caliber Collision's owner, John, the State Farm Claims Adjuster, and myself. I agreed to pay out of pocket for the tires, mounting, and balancing, with the intention of submitting a supplement bill to State Farm for reimbursement for the one tire and mounting and balancing costs that I paid directly. However, Caliber Collision's billing practices have been utterly unethical. Not only did they appropriately bill me for the mounting and balancing of all four tires, but they also billed State Farm for the same work, preventing me from receiving the reimbursement I am owed.Despite my efforts, including the involvement of a State Farm claims adjuster, Caliber Collision attempted to justify their actions by falsely claiming that they only charged me for the mounting and balancing of three tires. This blatant dishonesty is unacceptable.Furthermore, I am deeply dissatisfied with the overall quality of the repairs performed on my vehicle following the front-end collision. The headlamp repairs were just one example of subpar work, with parts used that fall below even the standard of the original equipment manufacturer (OEM) parts. Caliber Collision billed the insurance company for premium/OEM products, but their actual work did not reflect this.On a slightly positive note, the repairs were completed in a timely manner, and my vehicle was returned to me a couple of days ahead of schedule. However, this minor convenience does not outweigh the ethical and quality concerns that pervaded the entire repair process.In conclusion, if you value proper service, quality repairs following a front-end collision, and getting your money back, I strongly advise against taking your vehicle to Caliber Collision. Their unethical billing practices and subpar overall repair work demonstrate a lack of integrity and professionalism that should not be ignored.
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September 2023 by Megan Sturgell
I was scheduled to pickup my car Friday (today, 8/4) and the painter had been sick for 2 days and called in sick. They told me there was going to be a delay until Monday but we needed the car for our vacation. The manager (not sure his name) reached out to other sites to find a painter to get us on the road! I appreciate the dedication to service and their will recommend them in the future!Services: Painting
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August 2023 by Brenda Thomas
The receptionist is very nice, she did a good job of taking care of us. Very polite. The guy Jonathan who check the damages on my car, did a good job, he has always been a really nice person everytime I had work done on my cars. They are the best at what they do. I wouldn't want to go to anyone else to do the body work on my cars......
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June 2023 by Ricky Seagers
THEY REPAIRED MY CAR ROOF AFTER A TREE BRANCH FELL ON IT. FIXED ALL THE DENTS HAD TO CALL IN ANOTHER CONTRACTER TO FIX THE ROOF AND CALIBER PAINTED MY CAR BUT WHILE REPAIRING MY CAR THEY PUT A GOUCH IN MY DRIVERS SIDE DOOR PANEL AND NOW I HAVE A SMALL STRESS CRACK IN THE WINDSHIELD IN THE UPPER CORNER ON THE DRIVERS SIDE WERE THE ROOF WAS REPAIED I BELEAVE THIS IS FROM WHEN THEY REPAIRED THE ROOF AND NOW AS BECOME OBVIOUSLY A PROBLEM! WHEN YOU RETURNED IT LOOKED LIKE A BUNCH OF HIGH SCHOOL KIDS HAD DOME IT NO DETAILING AND RESADUE ALL OVER! I CALLED YOU TWO DAYS AFTER MY CAR WAS RETURNED AND YOUR BOBY SHOP FROEMAN SAID HE WOULD CALL ME BACK WITHIN TWO DAYS STLL WAITING ON A CALL! MONTHS LATER! YOU GUYS HAD DONE WORK ON MY BEFORE AND YOU DID BEAUTIFUL JOD BUT YOU REALLY DROPED THE BALL THIS ONE!! RICK SEAGERSServices: Painting
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May 2023 by Dietrich Miller
My car was fixed but I don't know what they did to the inside because once I got it back, the back seats and thetrunk, had mud everywhere and when they said they fixed the scrapped paint, they didn't care to cover the window. They got a little bit of the spray paint on my windows which I had to scrape off.
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May 2023 by Zoe Harr
10/10 service. highly recommend. no more damage to my car and it was so clean. still missing a part on my car but we will edit this review when the part comes in. :)Service: Body & Trim
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April 2023 by Mo Raybourne
Our experience was very positive. Hard to believe that they could turn our unfortunate circumstance into a calm and smooth repair process.They fixed our car to "good as new"They washed and detailed our car inside and out. Wow!Completely took the sting out of being hit by another car.The staff could not have been nicer. They went out of their way to understand how we were feeling.We would recommend them in a heartbeat ❤️Services: Painting
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March 2023 by John48 Williams
Fixed the body work bragged about redoing what another shop did. Sent my wife home in it with the valve stem leaking air (flat in 2hrs) . I had to remove tire my self take off work (over time pay) to get if fixed. They said they would call and let them know I was on my way but that never happened. And most of all then they keep texting my wife to justify why it all happened. Your call.... me not again
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February 2023 by Dana Oberacker
This shop was amazing. They fixed my car after an accident and not only repaired everything but full cleaned the inside and out of the car. I was amazed. Never have I gone to a shop where they cleaned the inside. The people there were very nice and friendlyServices: Tires
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February 2023 by michelle brickner
Very friendly and helpful staff. I had a good overall experience with getting my car fixed. They send consistent text messages to update as the work is going on, coordinated with the rental car company, and were always very responsive anytime I called and asked questions. Would definitely recommend
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February 2023 by Keota Green
I had an accident on 12/23 on the way to visit my family. They did a great job fixing my truck in a timely manner. They also cleaned, detailed and everything! Also did a really good job communicating with my inshurance company and I.Services: Painting