CommStar Credit Union is recognized for its excellent member service, characterized by professionalism and friendliness. Clients appreciate the knowledgeable lending staff, making processes like mortgage loans and vehicle purchases simple and stress-free. Several reviews highlight positive experiences, noting good communication, attention to detail, and quick transactions. Specific team members have been praised for their helpfulness and effective support in navigating various financial needs. However, there are some concerns regarding accessibility and customer service during weekends, with reports of difficulty in contacting staff by phone. Some customers have experienced issues with fraud alerts, leading to frozen cards and challenges in resolving problems. Despite these concerns, many clients express satisfaction with the overall experience at CommStar Credit Union, emphasizing its ease of doing business and the support received from staff members. Overall, CommStar Credit Union is seen as a reliable option for financial services, with a focus on creating a positive experience for its members.
I just purchased a truck and Gina Zeilinger made it so simple . She was so nice to deal with and it went so quickly. From start to finish , it was a few hours . Gina , it was a pleasure working with you
August 2024
I’ve had an excellent experience with CommStar Credit Union. Their member service is professional and friendly. Getting a mortgage loan was stress free and easy when purchasing a home. Their lending staff is very knowledgeable. They make the entire process smooth and stress free!
August 2024
They are always so friendly and willing to help!!! Love this bank!!
