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October 2023 by Chris Hilton
Micheal Torres is a great manager, he always tries to make sure he meets my needs or does anything extra he can to help, the old management made me want to leave but after he came in the place started to get better
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August 2023 by Amy Youngless
I would give this 5 star . But I've been renting the same unit here since 2015 and since new owners have taken over my rent has raised twice and it's like 11 dollar raise . No recognition for a responsible renter!
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June 2023 by Chad Smith
Mike is very efficient and pleasant to deal with.
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August 2022 by Ashley Behnke
If I could leave zero stars I would. I have called and left multiple voicemails regarding a unit I had reserved because I wanted to make sure it was big enough and got no return phone calls. Day of "move in" I called again, no one answers the phone. When we arrive we can see there is clearly someone in the office, I called again while standing outside and still no answer. I go inside to ask why no one is answering the phone and to explain the unit isn't big enough like I had thought and would like a refund since I won't be using it, the lady in the office says she's "sorry" and would have the manager call me Monday (7/25/22) and I still have not received a call. I sent an email as well and still haven't received a response. Horrible communication and very unprofessional to be sitting in a office and not answering phone calls from customers.
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April 2022 by Sarah Mae
Horrible security and Unit was broken into 2 days before being forced to leave and then advised there were no cameras for security. Now please tell me any other storage facility to that DOES NOT have a camera in 2022!
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February 2022 by Wendy Ohliger
Very nice indoor temp controlled storage. Easy access to unit, clean and well managed. Responsive to questions when they came up. Stored enough furniture for one room apartment, left because son just got new job. All his belongings were in good shape. Not like an outdoor unit that some things were moldy over time. Worth the extra money
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December 2021 by Lorraine Martinez
Very affordable. I've been doing business with them for over 5 years now and not one problem or disappointment.
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August 2021 by David Riddle
I rented a unit for over a year, and had nothing but a great experience with Amy. She is prompt, helpful, and all around a really nice lady. 10/10 would recommend to a friend.
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May 2021 by Cyndi Sheets
Great customer service..I relized I had more stuff than I thought and a deadline..Very willing to help me resolve.
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April 2021 by Tone Smith
The staff is very knowledgeable!! I was giving the perfect size unit and was given information on how to pack my unit to use all the space that I am renting. I highly recommend this facility, the prices are very affordable with the 24 hour access. I was able to get on my job site early and that is what is nice about this facility that other facilities don't offer.
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December 2020 by Delephia Garcia
This is the best storage facility in Lorain County hands down. Prices are reasonable and affordable. The property and office are clean and tended to which shows how the units are cared for. The lady in the office(Amy or Aimee) is nothing less than amazing. First and foremost she is friendly and professional. She's very knowledgeable on which unit would be needed. She ask's some questions and then gives her input on what size would be best. She offered me to come look at the different units available. My grandma and I did (she's 82) Amiee helped her pick the perfect unit. My grandma has since been moved and ended her business with IncaAztec but asks me if I've been back to see that "sweet Aimee"DG
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October 2020 by Brad Klingler
Great place to store your stuff. Good prices no complaints from me.
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October 2019 by Amber May
Amy was awesome!! This is a great place for sure!!
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June 2019 by lori meyer
Its always been clean, the office staff has always been helpful.
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April 2019 by Candice Lane
This place is TERRIBLE! I kept my belongings there for 8 days and found another more secure location. There is a “wooden arm†that you can just drive around. Amy, advises me that she doesn't provide the size unit requested by the customer, she goes by, “what the moving company suggests!†However, when the moving company also was incorrect ( I should know how much space I need) with the amount of space needed she has the audacity to call me for more money for another unit, as oppose to giving me what I initially requested. This place is TRASH and they're trying to get over on people. After I moved my belongings from this location, Amy then charged $72 to my credit card as if my account hadn't been closed. I went into the office and advised that not only did she charge my closed account, but she also put the incorrect closed account date on the receipt. She assured me that the correction would be made, hasn't been done and that was over 48 hours ago. How hard could it be to change the date on a receipt from 3/25 to 3/8? This place is running a scam and be careful with leaving your property here. Do background checks on anyone that is affiliate with this company, if there is a felon behind the business then expect shady business practices. They are all in it todgether! BUYER BEWARE OF THIS COMPANY and it's shady practice. #ToCatchAThief
