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February 2024 by Glenn Rohrbach
I needed my battery and alternator checked. The battery is brand new. 2 other places gave me differing views including replacing both. The test showed both were working properly and qell within specs. Sanity restored! Thanks!
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December 2023 by Chris Kemp
Ordered 2 wheels on 12.08My truck arrived, but they tell me that I didn’t order anything! and these wheels are not there, although I have a recording of a conversation with an assigned recording and a request for 2 wheels for tomorrow. Worst service I've visited so far. The car drove an extra 60 miles just to get it done at Firestone...
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September 2023 by Kyle Smith
If I could give less than a 1* I would. EVERY SINGLE THING this place has "repaired" has broken within WEEKS. I've spent well over $3,000 within a year and not a single thing has remained intact throughout my time with them. I'm beyond fed up.
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September 2023 by Greg Becker
Great experience with this Elyria Firestone. Called them just before closing on Saturday evening and they squeezed me in for Sunday. Got my truck fixed. The service tech was very polite. Thank you
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August 2023 by Ashleigh Vasi
Great customer service. They were the only place who could get me in the same week to fix a leaking a/c line. Everyone else was a month out. They found a way to save me 3.5hrs of labor which would have been around $500. I am really thankful for that and would definitely go back.
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July 2023 by GR Cergol
Shane is the service writer at Firestone on Abbe Road in Elyria. Shane is a throwback to when employees conveyed, supported and demonstrated their pride in the company they worked for and to the customers that go to that Firestone store for service and products. Shane has always given me the best practical and reasonable advice for when my cars need tires or service. Shane is able to translate technical vehicle repair and service details to me that give me the opportunity to make the decisions I need to make to keep my cars running safely and efficiently within the purview of the costs involved. Shane has also given me advice for impending maintenance and service issues which has been consistently accurate to the point where I can make plans in advance to address those things. I will always ask for Shane when my cars need service at the Elyria Abbe Road Firestone.Services: Tires
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July 2023 by Marion Jackson
Thank you to Shane for working with me to get my car repaired.
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February 2023 by Kaiden F.
Didn't even look at the car and tried to upsell us on tires. When we came back they didn't even know why we originally came in, they just wanted to sell us tires.
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February 2023 by Anthony Stanovich
Scheduled appointment online for a brake inspection. Got a coupon from their website for free inspection. Wouldn’t honor the coupon. Said the would be $20 for inspection. I made the appointment online using their website. Said he didn’t have time to get to me bc they were too busy. Then you shouldn’t have an online scheduling. And you won’t accept a coupon from your own website. This place is a joke. I suggest going somewhere else.
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January 2023 by Tim Sherwood
We have been very happy with the service we have received here and will continue to go there.
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November 2022 by Ida Williams
Very polite and professional. Completed job and gave recommendations. Definitely will go again when I need something.
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November 2022 by Laura Brady
They were nice, and they did a good job repairing my vehicle.
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November 2022 by Zugeily Perez
They told us that they couldn’t take out a part and when we went to a second opinion they were able to do everything with no problem!!!!
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November 2022 by Cory Tabar
Shane and Pablo took care of me called day before about bringing up my own loose wheels and tires that i did not purchase there to have them mounted they said it'll be a next day thing if I drop them off they knocked them all out one day for me solid guys
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August 2022 by Benny Blanco
Called for a wheel alignment, had me drop it in that morning. Friendly and fast service. In and out 3 hrs and it was done.
