-
January 2024 by Tammy Kennedy
Went there for free air ( during business hours)
-
January 2024 by Thomas K.
Came in for an alignment on my F-150, dropped it off and it was done promptly the next day, I picked up a few days later and the steering wheel wasn't straight. Took it right back to have them fix it, they did the alignment again. Still steering wheel wasn't straight and they were only adjusting one part of the suspension which is why it wasn't driving straight. I talked to them again and dropped it off, they tried a third time and lo and behold they didn't get the alignment right AGAIN! The report says there was damage to my vehicle preventing adjustment and other issues that are not apparent with my vehicle, I look under the truck where the adjustments are and there isn't even marks on the bolts where they would have even tried to loosen them. Overall I wouldn't come here to get free air in my tires..... I'm a technician and was here purely because my work doesn't have an alignment machine where I can do my truck. What a waste of my time and money
-
January 2024 by Roger Woolf
I am always amazed at how great the service is each time I get something done
-
January 2024 by erice
I made an appointment for an oil change and an alignment. I really just needed the alignment as I hit a really bad pothole a few days earlier but I decided to get the oil changed (even though it's considerably more expensive than my usual spot) because I was already bringing it in. They changed the oil but did not do the alignment because "it would take extra time to jack up my van". It was only 5:45 when they finished the oil change so there was still an hour and 15 minutes until closing time. The guy at the checkout told me to come back the next day when his "experienced " mechanic was back in. I told him I was leaving o. A 1000 mile trip the next day so I wouldn't be able to come back and would have to drive a van that was seriously out of alignment which would cost me accelerated tire wear. That didn't seem to matter to the guy, he just blamed it on the inexperienced technician so now I am many states away from home with a van that desperately needs an alignment.
-
January 2024 by Phil1119
I just had a wonderful experience at Firestone-Midway Mall. I was treated courteously, fairly, and professionally. Store manager Mike, manager Josh and technician William all need to be commended for their work on my Subaru Forester! I completely trust this team for all future repairs. Thank you all!
-
January 2024 by Joan Crow
Good customer service, prompt and provided me with best tires available.
-
December 2023 by Regina Newman
Can get appointments fast and easy. Good service and fast. Reasonable prices
-
September 2023 by Laurel Bailey Ghose
Great service. We’re 600 miles from home with low tire pressure. Walked in & said it would be 1 1/2 hrs. Completed inspection in 30 minutes, filled tires & found no punctures. Gentleman explained everything to us. Could not have asked for a better customer experience.
-
July 2023 by Andrew Hasel
Tyler is a great technitian there. He was very careful and respectful with my car and answered all of my questions to the fullest. highly reccomend Firestone over by midway mall in Elyria.
-
July 2023 by Jacob Allen
Took my car to this location in March. Had the rear shocks replaced. Upon receiving my car back, I pull out of the shop location, and immediately started experiencing issues with the rear shocks. I took it back, and they explained to me that their mechanic put the wrong sized bolts in the top mount. Thus causing the struts to fail. After 3 failed attempts to get my money back (Fix it right the first time or it’s free), I had put in a claim with the local attorney generals office. They proceeded to deny that they did any negligent work to my car, and refused to give me a refund. Their claims process is non existent, and they take advantage of hard working people. 10/10 DO NOT RECOMMENDService: Steering & suspension repair
-
May 2023 by Rodney Cee
Mike, Josh, and Paul are Excellent Help. I Highly Recommend Their Car Service. Stop by for Your car needs.
-
April 2023 by Amy
Took my truck in, came back few days later to pick it up. Cover to my bed was gone and damage to the bed of the truck. Michael the manager is terrible and doesn't know how to handle customer complaints. "Oh not our responsibility" was the answer. Lost 3 vehicles coming to you. Never again, I'll drive to Avon every time now .
-
April 2023 by Sam D
I bought a lifetime alignment from the Elyria location and then they told me they can’t fit my gmc 1500 on their lift. So I’m going to have to take another day off work and go to Avon or Lorain.Services: Tires
-
February 2023 by Chelsea Smirh
I just got an alignment and they failed to tighten the backer nut to spec. It took TWO DAYS after the alignment for my wheel to almost fall off. Please go somewhere else, this is not the first issue I’ve had with this shop. ?Service: Wheel alignment
-
January 2023 by Alicia
These guys did a great job and were really patient with me and my car!Rides so much smoother!
